Citibank West

Citibank has only two locations in Westwood Village. As of November 2014, both branches were open on Saturdays until 2pm. In November, Citi stopped offering Saturday service at the branch on Westwood Blvd, but directed customers to use there. other branch on Wilshire Blvd. Today I found out that they stopped their Saturday. Hours at the Wilshire Blvd branch as well. This means that I can no longer do my banking on Saturdays unless I want to drive a lot farther from where I live.

Best bank. .best staff. …great bankers… just got a personal loan in 30 min for 20k wow

I’m a long time business banker here. Everyone is amazingly kind, happy and knowledgable. The lines are never too long and they do a great job of getting their work done and getting you back on your way. Thank you!

Went in to open a new account and found the staff to be helpful and pleasant. Everyone was very accommodating, especially while I was waiting for an available teller.

I came a year ago to open an account and the staff were really friendly and helpful. I went in for my credit and debit card issue today. There is only one banker here and none if questions could be answered. Not helpful at all!

This branch is awesome!
They are all very helpful and kind!

This is the worst citibank in U.S., I had to wait 3 weeks to get a New Debt Card, and guess what… It doesn’t work, because they order like 3 DebCards at the same time, the employers are nice but inefficient, I went to the Citibank in Downtown and is much better in just 1 week they send me a new card
I almost change bank for this Citibank.
Just imagine. 1 month without card, and also without paying my bills online…

I’m confused by all the bad reviews here, because I’ve had no problems conducting basic business at this branch. I dislike their interest rates (and the rates of *all* in-​person banks, for that matter; I dunno why *everyone* doesn’t have high yield online savings accounts), but Citibank is my transfer hub and go-​to bank for in-​person stuff like cashing checks on the odd occasion.
The people (both the tellers and the guys at the desks who help you do more complicated things) are helpful and cheerful, and, as always, Citibank is a breeze because you just dip your card and enter your pin rather than filling out one of those irritating slips of paper that asks for your whole account number.
And they’re REALLY friendly. (TOO friendly, even, for my tastes. Being greeted and warmly asked «how are you?» by three people in 15 feet is a bit much for me!.) I appreciate that they are genuinely concerned with being super-​nice though, and I always have pleasant chats with my teller.
The reason for 4 stars instead of 5 is that (1) They shouldn’t offer IRAs if they have no clue how to handle them. I had a ton of trouble (went on for weeks) getting my IRA rolled over into the Citibank one, because Citibank had no clue what they were doing. The person helping me with it in person one day literally admitted this, even. There’s also no way to access the IRA online.
Another time they were a pain in was when they insisted I wasn’t a student any longer and would have to start paying for my bank account. They told me «graduate students don’t count» even though they do, and it was only after I had already shut down my account that they realized this and told me I could have the student rate (free).“
These negative situations hardly account for the bulk of my transactions with them though. I find them far simpler to deal with, overall, than other banks.

Paul from Citibank Westwood is the man.
Despite all the bad reviews, I absolutely love citibank’s costumer service.
They absolutely do what they can for their members and I was witness to that today.
Thanks Paul!

I went in here to set up an account and it was fast & easy. Very little wait time and straight to the point.

Ok, I will say. I was a little hesitant to go to this place because of the reviews. I am a recent new employee of Citi Capital Markets and figured it would be a good idea to open an account at the bank I am going to be working for. Trust me, there is no bias here. I hate bad service and will most definitely Unilocal the business if I am not pleased. So I go in at 5:50, right before they are about to close. No one is in there really, just one or two customers making last minute deposits. I talk to the teller and explain that I will start with soon, but that I need to open an account. All of the tellers were very responsive and helpful. The personal banker wasn’t upset that I was cutting into his Friday night possibly. Ramiro gave me top notch service and opened an account for me quite rapidly. He explained all the different expenses, what I could expect from the account and was able to answer any questions I had regarding account fees, minimums and all that type of stuff. I feel as if this branch has been given undo ratings. And as far as cashing checks, they said at any Citi Bank you can cash checks if you have a Citi account, so I don’t know what the past people are talking about.

Terrible. They don’t cash checks at this branch and made me wait in vain for half an hour before confirming that indeed the don’t cash CITIBANK checks. Viktor, if you really want to cut costs at citibank since you still owe the government, go on Unilocal and look at which branch has 1 star from more than one reviewer. This terrible branch has the distinction of earning this rating. It’s so terrible, I felt compelled to open a Unilocal account. Now I’m going to review great places to show I’m not just a misanthrope and indeed it’s because this branch at Citibank sucks

I love Citibank. I hate nearly everyone who works at this branch.

A quick in-​and-​out transaction is fine, but this branch has a high turnover with their employees and the financial services advisors feel like used car salesmen. One of the guys who used to be there was so clueless, I was WAITING to see when he’d finally leave.

This branch SUCKS. The service is horrible. I once spent ONE hour on a precious Saturday waiting for the client services guy and in the end, he said he couldn’t access my account because it was from Chicago. This pissed me off because when I walked into the bank, the first thing I asked was whether they could help me despite having a Chicago account. I was told yes and that I should wait for the client services guy. I hate this branch. The Overland branch is soooo much better.