Citibank

Sux, i came all the way and they are not opened and no reason given! Its Saturday Nov 21@12pm ???

CUTSOMERS BEWARE!!! I parked here in the Citibank lot to use the ATM then, walked next door to eat lunch. Lo and behold when I was ready to leave my car was gone. The Citibank security guard had my car towed within ½ an hour. When I asked her about it, she said «Once you leave the ATM you are no longer a customer.» The security guard was pretty rude and seemed like she really enjoyed having cars towed. It cost my almost $ 300 to get my car released. I felt like this could have been handled a little more diplomatically, I mean I WAS a customer and just walked next door. Does anyone really move their car from a business parking lot when they are patronizing it just to walk next door? If they don’t want people parking there for more than ½ an hour they should put up additional signs that say so. Instead they penalize their customers. Great customer service.
***A side note, when I walked back to the parking lot the Security Guard was having another car towed. The owner ran over asking what was going on. The security guard told her «I walked into the bank and asked if anyone had a WHITE SCION, no one answered so I had it towed» The owners response was classic «This is a white KIA» Seems like the Security Guard get’s really excited to tow or maybe just not bright enough to know the difference.***
DON’T waste your time… park here and they will probably tow your car

This became my home branch when the one in Montebello closed. Great service and staff. Easy parking. Polite security guard. No complaints. Personal feel.