Citibank

This location SUCKS! Hours are horrible if you have a day job, so just spend 40 min on my lunch break waiting for someone to help open an account., then walked out. They just lost my business and am considering closing all my other accounts with them. They should just either close this branch or do a re staff with better employees who can take care of paying customers!!!

Overall I have been very happy with the service I have received from City Bank. The employees are friendly and I never have to wait very long whether going inside the bank or using the drive through.

Came in yesterday to take care of my account. Marco said he would call back. Never received a call today. So I came in today and Marco was there eating pistachios with his coworker. He took care of us again said I needed to pay a fee. He took my money and took his time to take care of someone else. Wow! Making me think of going elsewhere.

They seem to not have all the proper training. I’m sorry but a one star is more than enough. This is the only branch that I’ve had problem with cashing a check.

I went to make a purchase from a local business and my card got declined.
Nope, I don’t have an unpaid balnce; if anything this month I have overpaid on both of my Citi Card cards and I was surprised to see a ngeative amount on both of my statements.
I made a payment 4 days ago and it also has been cleared from my bank account two days ago.
I called the Customer Service and the representative told me that because I paid a big sum of money (to cover the total balance) on the same day they PUT A HOLD ON MY CARD!
So they said they can call my bank and verify together with me that the money indeed cleared, so I can use my card.
So I got punished for paying the remaining balance off my card? Unheard of!
No worries, maybe now I’ll start paying 20 $ a month, since I got 0% interest rate still.
Thanks Citi Bank, it’s great doing business with you.

Actually, zero stars… stay away from mortgage loans with this bank. It’s a joke. No one knows where to transfer (was transferred 7 times! to go back to the beginning recording – after being disconnected the first time). Seems like employees don’t know who does what in that company or what that company does! JUST AWFUL… can’t wait to refi my loan with another bank.

Citi bank handles my mortgage and they sent me an offer through their subsidiary
FNC Insurance Agency to pay my mortgage biweekly and cut down interest
on my loan. Then I received notification that they were going to share my information with multiple other unknown businesses unless I called. When I called they told
me I had to notify them in writing. I never asked for my information to be shared
and doing with business with someone should not allow them to share my information unless they ask permission. The default should not be to share but to not share!
very obnoxious and invasive. No respect for privacy.

Decent ATM location. Poor service with the bankers.
The bankers here aren’t very capable of helping out with any banking needs. Their main concern is just opening accounts (possibly reaching quotas set as a banker). They fail to actually «help» a customer.
I would recommend not going to this location if you are going inside the branch to open an account. Go to union bank in Atwater. They are always helpful.
Also, there are some citibank Locations have tellers and bankers that are really nice and helpful (los feliz branch). Really just depends on who you get.

Citibank is the worst bank I’ve ever had to deal with. They auto dial on the weekends to discuss payments that have already been made. It’s the «Big Brother Shake Down» they are in pet and too big to be of service. They ship jobs overseas and when it comes to bureaucracy they are king! All Citibanks are horrible!

I am so pleased with this company that I HAD to write a review. I’ve had dozens, literally dozens, of credit cards in my life. I have solid financial management and open accounts for various reasons: bonus rewards, travel, exclusive offers, etc. But one thing that makes Citi cards stand out above the rest is their CUSTOMER SERVICE.
When you call their 24-​Hour Customer Service line (1−800-THANK-YOU), a U.S. Representative answers. Already that’s a huge plus. Chase is notorious for outsourcing to India and the Philippines and it gets so aggravating when you have rewards to redeem or hiccups in online banking and you keep getting the run around. I’ve literally had my friend and boyfriend call to see how crazy you get for a half hour with no resolution. They were pulling their hair out after the 4^th or 5^th «please hold…».
But with Citi, I have never left feeling that way. In fact, it’s the other way around. I’m left feeling overly satisfied, cared for, and a geniune person on the other line took the time to resolve my issue perfectly. When my bag got stolen four months ago, they were quick to help. When I had points to redeem, I got it processed faster than three other competitive brands (Chase, AmEx, Capital One). When I had to close my account, there was no trouble. These key factors made me re-​open an account after my stolen card fiasco because they were THAT impressive. The Thank You points can be used towards a plethora of different things, and simply too! I was in Prague when I needed to book a hotel reservation in Croatia by the following week. I simply jumped online, redeemed my points that I accrued within days of paying my bill, and got a free three-​night stay in Dubrovnik thanks to Citi.
Whether it be Jessica in Florida, or Jason in the West Coast, THANK YOU ALL for your excellent service and being such a fine representation of how credit card companies should conduct themselves. :)))

I’ve been with this bank branch for over 10 years, back when it was CalFed. They’ve sent me surveys asking if I’d recommend them, and I’ve always said, «I’d never recommend a giant multinational bank like Citibank,» yet here goes. I’m recommending them for notary services and for general banking stuff.
This is a Silverake branch, so it’s never felt like a big bank. The tellers and managers have always been friendly, even as the staff turns over as it inevitably does. I’ve had a handful of minor problems over the many years with a matured CD, etc., but I’ve gotten them straightened out without any fuss.
They currently have 3 notaries, and it’s a good bet that if you go there, at least 1 notary will be there. If you’ve got a Citi account, notarization is free. If you don’t, they charge $ 10 per signature, which is standard, and they’ll do any document, not just real estate ones.
They honored my CalFed free checking by grandfathering it in, another plus. Whether the current Citi checking offers are as good, I don’t know.
And lastly, this bank is a good neighbor. Every year they allow a neighborhood art show to use their space.

These guys are great. Always helpful. Never a long wait. Always cheerful. Parking is plentiful.
Oh and they are pretty much the only bank not charging for a checking account. Bonus!

I was with Citi Bank (Silver Lake branch) for several years. Everything was fine until 2009, when things took a very abrupt turn for the worse. That company got so bad it seemed surreal.
Several hundred dollars in charges appeared on my statement that I could not account for. I spent quite a bit of time scrutinizing several months worth of statements and got a family member (a person who has substantial experience with banking) to look them over. I also spent – wasted – many hours on the phone with representatives trying to get to the bottom of this. They wouldn’t give me an explanation – they used techno-​babble, the kind used in bad Star Trek episodes to explain plot holes. I asked them over and over and over to explain themselves clearly in plain English.
I refused to pay it and thus received a lot harassing mail from them. I closed my account there.
Finally, a year later, I got my wish, and the charges were explained to me in plain English: Citi Bank had implemented a new policy for overdraft charges, these new charges were hefty. I had been paying $ 5 a year for overdraft protection for many years and was unaware of this change. I maintained that I had not received notification of this (had I known of this, I’d have been VERY careful), they insisted that they did tell me.
This whole thing stank: if these were legitimate charges, why did they wait a whole year to give me a clear explanation for them? I told them I disagreed with their claims and continued refusing to pay.
After another year of receiving harassing letters from them, they hired an unscrupulous collection agency (is there any other kind?), NCO Financial Systems. I told their phone operators that the charges were in dispute, but they were just crude and argumentative and attempted to pressure me. One of them told me she understood my situation but that Citi Bank would make my life miserable if I didn’t pay.
NCO’s agents continued calling me several times a week until I sent a letter telling them in writing that the charges were in dispute and it was illegal for them to keep calling me.
Shortly thereafter, a second collection agency started calling me, Capital Management Services, L.P. I sent them a letter telling them what I told NCO: my charges were disputed and their attempts to contact me were illegal.
I don’t know what will happen next, but I’m alerting the appropriate government officials.
This had already been a completely disastrous and utterly miserable ordeal before the collection agencies got involved. Once the collection agencies came into the picture, I suffered severe depression. I knew I wasn’t at fault, but repeated, and especially harassing, accusations are known to trigger depression in people (e.g., Mike Wallace of 60 Minutes).
All of this has been over $ 400 in alleged fines and a small savings account I had with them.
(I was pleasantly surprised to learn that there’s a weekly protest in front of the Bank of America just up the street from Citi Bank and that it was focused on many banks, including Citi. My Saturdays are pretty busy, but I’ve made it a point to participate in them with a sign directed at Citi Bank. FYI, these demonstrations are every Saturday, except the second Saturday of the month, from 1:30 to 2:30-ish at 2420 Glendale Boulevard (at Silver Lake Boulevard), 90 039.)

Moved from HSBC. I signed up online, received my card, deposited everything and it was available the same day as expected since it was a citibank check from one of my grants. Everything went smoothly and after many headaches with many other banks, this was excellent. Adding to the fact that I live 5 minutes away from this branch and it’s always not busy is just the icing on the cake.

Friendly tellers. Great customer service. Hardly a line when I go deposit my checks.
… Not really sure how long waiting time will be during rush hours. Somethings I try to avoid. Traffic, fughettaboutit!
I have a friend who works with Citi Bank and helped me open a free, student, checking account. Goodbye CHASE and your fees!

Great community bank feel, even though it’s a huge corporation.
I’ve been with Citibank for almost a year now… I got so fed up with HSBC’s decline into ineptitude that I went looking for a better option. The Silver Lake branch of Citibank is just down the hill from my house, so I thought I’d give them a shot. I’ve been very pleased.
So far, they have been wonderful. It reminds me of when I was a kid and the people at the bank knew your name and cared about their community. When I opened my personal account, I was introduced to everyone in the branch. When I transferred our business account there, we even met the regional manager. They have also been very supportive of the community, especially the new library and the growing Silver Lake art initiative.
The best thing, though, is I can always just walk down and speak to someone in person. With HSBC, I had to always call India for EVERYTHING. Even if I drove all the way to one of their 2 branches in LA, they would point me to the phone to call India. It was absurd. So far, I have yet to speak to anyone at Citibank outside of the branch level… that really is a benefit.
Two things upset me a little bit, but they are probably more a sign of the times than anything else. The lady who opened my accounts and who was so helpful left the branch not long after I moved to Citibank. And just this week they added bullet-​proof glass inside the teller area. I am sure this is much safer for the employees, but it does really take away from the personal feel of the place.