Citibank

Horrible horrible customer service. Brought a certified cashier’s check made out to me for deposit into my own account. After claiming he needed to get approval from his supervisor (which took 5 minutes) he tells me he needs approval from his area manager and to have a seat. Who has 30 minutes to waste at a bank? What exactly is the delay in depositing certified funds into my own account?
Absolutely ridiculous customer service and branch management.

I have been here several times, and was pleasantly surprised by their service. Usually big banks like Citi or Chase don’t really care about small account customers, but this one is paying attention to every customer. The greeter and the supervisor would walk around and greet customers. Also note that their service is quite consistent, I have been helped by 4 associates, and they were all quite good.
Mr. Lam is exceptional, I was opening a credit card account and not only did he explain the differences between accounts, he also made a suitable suggestion according to my own situation. I came to him after Chase acrossed the street turned me down due to my lack of credit. Mr Lam, however, showed me that not only I’m able to open one with Citi, I can also build my credit on top of that. He’s quiet reassuring and that made a customer like me felt confident.
Plus he volunteered to show me what I should and should not do when paying off balance, how to use online account, and he did a great job of breaking it down into easy terms. I hope he can go far with Citi!
Also Karla and Beverly had great attitude, attention to detail, and the patience to listen to their customers. They seem to be genuinely interested in who, what and why. Thank you:)

I came to see the banker but i’m not remember his name. He was very good service to open my acct. and help me to apply a credit card today.

Most people are nice. HOWEVER, once in a while you will get someone name ISIDRO. He will talk over your words, assume what you want, be rude. If you are on the phone will refuse to transfer you to someone else and then will hang-​up on you.

I just come here to deposit in my employer’s account and it’s always quick and hassle-​free.
Don’t know about their other services…

Worst bank ever. Especially a banker named Paul. He will assume he knows what you want and make adjustments to your account without explaining anything to you.

Great branch. i always come to this one for all my accounting info. Bernard, Cordelia and Lurtis are amazing people and are always ready to help. I’ve been with this bank and branch for a long time and have referred a lot of people here. =)

Wonderful branch, plenty of parking, friendly staff. I would recommend this branch to anyone who wants a very good bank.

this bank feels like a prison. No more citibank for me. Not too mention the bank doesnt have the best reputation.