Citibank

This branch is sad. No one looks like they care to be here. Came in on a Monday about 1:30 to close an account. Both the guy in the cube and the teller were looking sad and moving slow. There’s no small talk, no how’s ur day? They just took very long to click their mouse and type up stuff while in complete silence. I mean can u tell me wtf is the hold up. If u tell me why so slow… that’s cool but dam don’t keep me there staring at u while the line builds up behind me and the others think I’m the hold up.

Today I came in to the DTLA city branch to open a join account with my husband. Marlon assisted us, very professional. I recommend this location.
Note: The bank has no lines nor many customers after 2 pm and the bank offers free parking validation underground for customers.

So I generally don’t like to write bad reviews. I’d rather give attention to great service & vote with my dollar. HOWEVER, I feel strongly that people need to know what this bank is up to. I received a check from a client with a Citibank account & when I went to cash it at Citibank I was a little caught off guard when the teller asked me for my social security number. I asked her «Why would you need my social security number?» She said she didn’t know & just stood there expecting me to just tell it to her without explanation. I said, you’re asking for my ss# but do not know why?! Well ask your manager. She did & her manager states its for the security of the account holder. I then asked to speak with the manager myself & asked the manager why they need my social? Again I got account holder security. I said, then call the account holder to verify. You have my driver’s license. What more do you need for a check under $ 500? I explained to her they have no legal right to ask people for this. She wouldn’t budget stating it was their policy. The teller informed me it was a new policy. I reluctantly proceeded with cashing the check ONLY because I had someone else waiting for the money at that moment. The teller then admitted that it was a policy only a few weeks old & admitted that it was specific to that branch (probably a test to see if people will go for it before making the policy bank wide) & that it was being used to track money to non account holders. WHAT!!! That’s not their place to do that! BUT IT DID NOT STOP THERE!!! They also wanted to know where I work & the address of my work place. So at this point they have my driver’s license, ss#, finger print. They have more than verified the name on the check so why are they asking for more? She continued to ask I said enough. What do you want now, my blood type, medical records? I’m not answering anything else. The teller did seem like she was just doing her job & even expressed concern & seemed to be uncomfortable with carrying out the bank’s inappropriate & invasive «policy». ALL THIS TO CASH A CHECK UNDER $ 500. Im not a newbie to banking, infact I used to work for one. This is highly unususl & strange that the reason the manager gave for this policy did not make sense since they had my ID & fingerprint but refused to simply call the account holder to verify; IF that’s what they were really after. BUT NO they wanted my information under the excuse of security. Their policy is very fishy & unethical.
I will never patron a Citibank for any reason ever!!! Shame on you Citibank!!! You are not a friendly business entity in our community. I don’t know exactly what you’re up to but I would never trust you with my money or my personal information.