Chili’s

Most fun airport restaurant/​bar to have to wait & eat at. Fun staff mostly every time. Lucky if you’re in this terminal because none of the other LAX areas have anything else besides bad cafeteria food.

I think some of harsh reviews come because its a restaurant chain and so people expect the service, which they should. However, you have a constant stream of people (so ya it will be busy). It’s a fresh kitchen and not pre packaged food which is always a travel plus. I actually managed to walk right up and sit at the bar, for my beer right away. ***update with bill $ 7.50 for a Bud Light is a joke… just lost a star… it would have been cheaper on the plane. Also no beers on tap… maybe I was too easy on this place, food was ok

RUDE SERVICES AND RUDE SERVICE (none)
My husband and I and our two girls (ages 15 & 9) just arrived from HNL to LAX (first of 3 flights today). Arriving at what is 8:15pm our time. Happy to see Chilis right near our gate.
However, when we walked in we were «greeted» (no, not really) and told that they were only serving drinks.
Okay, we decided to find seats near the window facing the gates. In the 3 – 5 minutes it took us to seat ourselves, another worker rolled down the metal gate. My husband walked around the corner to order 4 drinks (we were hoping for just a beer maybe and soft drinks for the kids) and was told, «oh the bar is closed.»
Why couldn’t the first employee say something to that effect when we first walked in? Neither employee made much eye contact and both were not friendly.
Very unhappy. Not a good representation of Chili’s at all.
If I could have picked NO STARS I would have.

So dirty that dust fell into my food from the un-​dusted ceiling fixture and I was sat at a dirty table. The beer I ordered 10 mins prior to ordering my burger only came with the food. My medium rare burger was extra-​well done. I only received the side of mayo I orders with the meal after I asked two additional time (15 min after the food arrived and when cold). Server was nowhere to be found and never checked on my meal. When she did eventually arrive after I ask another staff member for the check, she still did not ask about my meal that I never took a bit out of. I informed her that I had ordered my burger med-​rare and it was served burned with fries only slightly above room temp. My server, whom only took my order and eventual brought the check, then proceeded to nearly lecture me that I should have informed here earlier. The tone of this lecture was one of, «there is nothing I can do about it now.» I can ignore a dirty restaurant. I can tolerate slow service. I can not overlook an entire staff that just does not care about service or people.

Waitstaff disorganized. Waited 15 minutes for a table while tables sat clean and empty. Ordered crispy bacon: It was soggy. Asked for Cholula sauce with my order. soggy bacon came 18 minutes later with no Cholula sauce. The waiter never asked if everything was ok … just dumped food and ran.
Avoid this place.

Waited 25 min for a burger to take away, which was not good, with bad service…

On my way to the gate to catch a flight, I wanted to order a bowl of soup to go. The to go counter had just closed and I was directed to order food at the bar. After waiting several minutes, the bartender would not take my order for food and directed me to the hostess stand. The hostess then told me that the only way to get some food was to be seated at a table. Absolutely Ridiculous!!! The service at this Chili’s location needs some serious improvement! It’s really depressing the lack of dining options at LAX Terminal 4.

only stop here if you have lots of spare time and don’t need to catch a flight. 20 minutes of pestering the staff and they finally allowed me to place my order. i’d understand had they been busy. best avoided

Terrible terrible terrible
The greeting
The service
The food
Only if you must.

Had a couple drinks here while waiting for my flight… no complaints!

Good food bad service. Bar tender sucks. Took 30 min for him to actually serve us.

My wife and I both had the california turkey sandwich. The sandwich was coated in butter, the inside smothered in mayo and the rest of it saturated with tomatoes. I’m not the most health conscientious person and don’t mind eating the occasional bit of fast food, but this was both unhealthy and bad tasting.

You’re tired, most likely waiting for a connecting flight and ultimately stop into a chain restaurant looking for a cold beer and something to eat, if for anything, to kill time before it’s time to board your flight.
My GF and I had a few options to choose from and we unfortunately chose this dump.
Now, this has not been my first rodeo, I read Unilocal reviews PRIOR to sitting down which advised me to order something on the plane… but I had 4 hrs to burn so I took a gamble.
We figured cold beer is something they could get right, so I ordered a Bud Light and my GF ordered a Stella. Damn you airport Chili’s! We totally thought wrong, my Bud tasted like it had dirt in it… like cold dust or something. For me NOT to finish a beer, dirty or not, is just very sad… I could only chock down ¼. The Stella did not fair much better, it was just an old keg with old, cold beer.
So, I’m a glutton for punishment… I began to look at what food I could order. My GF sat there rolling her eyes AMAZED I would take this failure to another level… I was thinking something fried. You know, nice and FRIED so all germs, stink and dirt would be killed in 375 degree oil.
I was just about to flag the waiter when a couple of girls next to us received two fish entrees that smelled… hmmmmmm, how do I say this without being kinda mean…
it smelled like fish poop covered in microwaved dirt broccoli.
I feel sick, lets go sit in the terminal.
CHECK PLEASE!!!
I give this Chili’s 2“dirty, dusty beers” outta 10.

Oh hell no. This place is a disaster. We came for happy hour but then decided to sit at a table, which was probably the worst idea of my life. Our appetizer came out AFTER the food, and it wasn’t even right. Then, in the middle of my already unclassy meal, I witnessed a drug deal right behind me. I love Inglewood.

You know how food is supposed to taste mindblowingly good when you’re starving? Well that happens when you’re not at this chili’s apparently… the one star is courteous, attentive service. My boneless buffalo wings were cold and had a mild funky smell that reminded me of the bathrooms at public parks or rest stops.

I can certainly see why the other users complained. I was stuck waiting 4 hours for my flight in the terminal, so I figured, like many others, might as well get an actual meal.
First off, it took them almost 15 minutes to seat me. I was first in line to be seated, but there was no hostess, at least one that could be found. When there were about 20 people standing there waiting, eventually the bartender took note and I was seated.
The food was good, it was standard Chili’s fare, albiet on a more expensive and smaller menu. It had what I wanted though, a Bacon Burger. The burger was about $ 11, but considering that I was in an airport terminal and the burger goes for $ 9 in a real Chilis, I can’t really complain. I noticed a lot of other customers complaining about how long it took (both on here and when I was there), but my Bacon Burger was out in less than 10 minutes. My server was extremely attentive, getting me refills on my drink before I even finished.
Overall, it is a bit pricey, and the poor initial impressions are too much to overlook. I wouldn’t suggest going here if you only have an hour till your flight, but if you can relax and wait a little while, it’s probably the best food you’ll have in a while.

Had a Sam Adams and chicken quesadilla.
Considering that this was at the airport,
this place wasn’t too bad.
Service was decent.
Chicken Quesadilla was decent.
Price was high but comparatively fair as this is
at the airport.
Time it took was a little long. You need 1.5 hour layover to
eat confortably.

How do you like to kill time in LAX during a 4-​hour connection delay? I would suggest that you attempt to eat at Chili’s, but that would probably make you late for your flight. When I first saw Chili’s at LAX, I thought it might offer an alternative to sitting with the masses so I wandered into the restaurant only to discover an unorganized mass of people who looked like they were ready to turn to cannibalism to satiate their hunger. I quickly exited that entrance and went around to the Chili’s To-​Go entrance. I looked at the salads and sandwiches on display in the refrigerated cases and then decided to ask the woman behind the counter how long a fresh salad would take to make. The response: «about 40 minutes»… I was a little thunderstruck and wondered if I could offer to help them in the kitchen since they had clearly lost someone in a walk-​in freezer incident. I quickly decided against that musing and picked up a Chicken Cobb salad from the refrigerated case instead… What I saved in time, I paid for by via the limpness of the salad… learn from my mistake ~ stay away from the refrigerated case.

Ah, Chili’s! How fortunate I am to have such a fine restaurant to dine at during my layover at LAX. I haven’t eaten at a Chili’s in years, and it’s just like I remember…
The draft beer choices are overwhelming: Bud, Bud light, Sam Adams… oh, you’re out of Stella and Guinness? The ambiance is charming, with not a spec of space left on the wall for another piece of tacky flair.
The buffalo chicken salad is worth noting. The unnatural tang of the buffalo sauce stings my mouth. The mound of iceberg lettuce is so dull and lifeless, I can almost taste the lack of vitamins. Oh and the tomatoes! I had no idea the white, tasteless varietal was available in California this time of year!
But I think what attracts me most to your establishment is the lack of any other dining options in terminal 4. I only wish I had another miserable layover at LAX on my return trip. I hope Chicago O’Hare’s cuisine is up to par.

STINK STANK STUNK
As I prepared to board an 18 hour flight, I thought I’d enjoy a nice, greasy, chain restaurant meal before slipping into a wine-​induced coma on the plane. Little did I know that my burger would include a complimentary side of nasty bar mat funk. The burger was fine, but the smell of stale beer, old dishrags, and wet dog emanating from the the bar was almost too vile to put into words. If you’re going to eat here, grab a table instead.
Also on a related note from a prior visit… how the fuck does it take 20 minutes to make a chicken quesadilla?!? Are you hand-​making the tortillas? Are you slaughtering the chicken? Get your act together! People have flights to catch!