Chem-Dry Dun-Rite

I called Chem-​dry hoping to get the carpet cleaned as a gift for a friend. I was watching her home for a week during her vacation. Not only did Chem-​dry dunrite respond immediately, they came out the next day. This was beautiful for me, since I make decisions at the last minute. The carpet was wonderfully clean and DRY before by friend got home. I hear from her daily saying when she wakes up in the morning and puts her feet on the carpet she feels fabulous knowing and seeing how clean it is. This was beige carpet with a pet, so it was unknown what the outcome might be. Perfect would be a good description. Thank You Chem-​dry dunrite/​Santa Monica.
Marianne

Ok, so a month later and a few stains reappeared. Not sure what happened, but I’ll have to say they weren’t there before, so this is a really old stain that resurfaced.
I called them up to come back. He wants to charge me again, but I told them that isn’t fair because it wasn’t done right the first time then.
He said let’s see what it is and talk it over. I’ll find out Wednesday what the deal is gonna be.

I have been using this company for one reason: a gentleman named Sonny who has worked at our home for at least 15 years, previously with a different Chem-​dry franchise. He is a decent, hard working man who does excellent work. He signed on to work with this Chem-​dry company and this particular owner, Rick Reiss, does not honor or provide any discounts. I was not overly concerned, as I knew that at whatever price, Sonny would do a great job. Rick struck me as not the brightest bulb in the chandelier and a little greedy (his prices are consistently higher than the competition). Okay, let me put it another way, the ONLY reason why I would use this company is for Sonny.
So in my most recent scheduled appointment with Sonny, someone else showed up to do the job. I asked him where Sonny was and I was told he was out with a bad back. (Which turned out not to be true, or true that he has a bad back, but he was on another job.) I called Rick to ask why he sent someone else to do the job when I specifically asked for Sonny. He told me he didn’t remember me asking for him. (I have told him repeatedly that Sonny is the only person I want working in my home.) Then Rick admits that Sonny is out on another job but has a laborer helping him, and it’s not worth the expense of this additional personnel to have him do my job. So much for he didn’t remember that I asked for Sonny specifically. What a cheap, short-​sighted SOB. I will no longer do business with RIck and I must sadly say goodbye to Sonny.
I guess I will find the next great carpet-​cleaning guy and post a review when I do.

Fantastic.
We bought a couch about five years ago and had taken reasonably good care of it. Sure, there were signs of use, but we don’t live in a museum, stuff is meant to be used.
Enter The Toddler. Over the last two years, our newest roommate has shown a little less concern for cleanliness and introduced all manner of stains. Given his penchant for death-​defying stunts, there have been a few accidental spills of coffee and such when we had to bolt from the couch to prevent him from becoming a neckbrace model.
After one particularly ugly stain that didn’t blot up too well, we decided it was time to get it cleaned. I called Chem-​Dry and was ready to schedule for the following week. After a second, the guy on the phone said, «How about today?». How about «Sure!»?
90 minutes later Sonny comes up, check out the couch, tells me «she’s in good shape, we just need to give her a clean. She’ll be like new.» Crap, Sonny is the Upholstery Whisperer and I’m thinking maybe I’m not worthy to own my furniture. He gets the remaining equipment, engages in some friendly conversation, and then gets down to business. Nothing to say beyond the fact that Sonny is tireless and thorough. He got everything; our couch practically looks brand new after having dried.
On the way out, I asked about one of our rugs that was looking tired. He tells us not to sell it but that it’s good quality and worth cleaning (not as sure on the other one).
Given this experience, I’m sure I’ll see Sonny again.
These guys seem to be the type who just quietly do a job well, and more people need to know about them.

What a great experience! I called on a Monday or Tuesday AM and had a call returned within 90 minutes, they were able to schedule me on Thursday that week! They quoted over the phone and explained that when Sonny the onsite tech came he would evaluate my needs. I had a sofa and chair that were very dirty from 7 years of baby to child bouncing around on them and spilling stuff. The same goes for my danish dining chairs with antique upholstery fabric on them. Sonny was very punctual and came a bit early as my schedule had cleared up for the day. At first he was a bit apprehensive as he said the stains were pretty bad and he has 20 years of experience, a bit embarrassing for me but we agreed that he didn’t want me to have expectations everything would come out. We decided to test run on one of the dining chairs as that was the cheapest of the options to start with. Sonny sold himself a bit short, the chairs turned out wonderful!!! He then went ahead with the rest of the work, he was very meticulous and thorough, took him around 5 hours to do all the work, but after the fabric was cleaner and smelled great too. We can get a few more months out of the sofa and also not have to recover the dining chairs thanks to their work. Others may be faster and cheaper but you get what you pay for, Sonny’s experience really shows and he is a dying breed of workmen/​artisans filled with experience and knowledge. So happy I chose them to clean my upholstery. Highly recommend.

Wow, I used Chem Dry Dunn Rite almost a year ago. I was afraid to have my carpets cleaned because they were fairly new and I remembered that after I had my old carpets cleaned, they would get dirty again quickly, and I always got those strange dirt spots. I’m assuming it was from the shampoo residue. I had also had a bad experience with a fly by night carpet cleaner who had left my previous carpets very wet, and they got mildew, which left an awful smell.
So I used Chem Dry Dunn Right, the technician was a very careful, and thorough.
My carpets dried in a few hours and they are still fluffy and clean looking almost a year later! No sticky residue! YAY!