Chase Bank

Clean Nice Staff and Never Too Crowded… The lines are never out the door i like this place

They do not handle deposits with consistence, they cannot be depended upon what so ever. Don’t know what bank is better, but if you’re looking to crush your business this is the one.

This One of the better branches in the area usually the people here cool at work with that once in a while you get the b tellers and one of them is not the nicest lady. She’ll sit there rolling her eyes at you.
It’s well worth coming here if you live in the neighborhood just stay to your favorite people and have them take care of you

Convenient location… The tellers are a pleasure to deal with.

This is one of the best branches I’ve been to. Their customer service is top notch.
Any issue or transaction I might have, I am out of there in 10 minutes or less.
The local is great. Parking is right next door (shared with the restaurant) Thank Chase for this gem!

As a previous Washington Mutual customer, I had certain grandfathered features that I was told would stay with the account in 2008. After a business banker at this account changed one of the account types without telling me while opening a business account, I went through a nightmare of red tape to attempt to get things fixed.
I spent hours going to Beverly Hills to cancel a box associated with the transaction (no deposit boxes in Los Feliz), the Santa Clarita branch where the account was opened, and Los Feliz again to attempt to get things fixed. In the process I spoke to the regular customer service as well as small business customer service line over several months. The overall response has been that the error is acknowledged but a change is refused. This happened months ago and has not been fixed. I still get charges that are not supposed to be associated with my account.
I have also called today regarding the available and current balances on my online profile not matching what was shown on a check deposit ATM receipt. In total I spent over 90 minutes on the phone with three different customer service reps and a conference call in with the branch manager who refused to do anything after calling his own ATM department and verifying that not only was there a mistake but the check is also drawn on a Chase account!
This specific branch and institution in general have committed fraud on my account by opening unsolicited products and then REFUSED to correct factual errors on other transactions, in multiple departments. DO NOT CHOOSE THIS BANK FOR ANY REASON.

I love this bank. The staff is always very helpful. Their service is top notch and they immediately dive in and solve what ever problem I might have. The greatest.
Peter B

This branch is never busy! I used to abhor having to actually go into the bank but it’s fast and painless here. I will never wait in the crowded Vermont location again.

What’s wrong with the tellers there? They’re not there to help you, I go there every other day. and same people always there but they never remember my face, they act like they don’t give a F. They act like they hate you so much and they hate their job very much, so they don’t give a F. They don’t accept deposit if you don’t have ID with you, having deposit slip with account number was not enough. I am trying to give them money and they don’t take it, on top of that they treat you like a criminal. Then why do I even have the bank account? There are banks out there not icy cold like this particular Chase location. The one on Vermont, say 70% of staff there know my name and say hello with smile — I used to go there all the time til they canceled teller windows and installed ATM machines mostly. I don’t recommend this location if you need to deal with humans. I suggest ATM only.

The people who love this bank must be either shills or masochists, as the person who answered the phone just now «NAZ» was a total snot. I called about the payoff on a home in foreclosure in the Hollywood Hills, which is public information, and she simply told me, «No!» So bad news for the homeowner who once got a loan from Washington Mutual, which was taken over by Chase.
Tomorrow morning bright and early, I will call the CEO in NYC. That will get me some action, and then the Federal Reserve bank regulators. There’s quite a bit of equity in the property, and the bank knows the owner is dead, so they have every reason to be hardball players. Unfortunately, so am I. Bad bank, bad Chase.

Training in customer service? Apparently not here. My credit card wasn’t waiting here as my NYC bank promised and the rep, Naz, was simply hostile. No «I’m so sorry this happened, let’s see what I can do about it»…but acted like it was my fault. When I went back to get my card I cornered another employee and asked him to get it for me so I wouldn’t have to deal with her snotty self again. Such a contrast to the great service I get in NYC. This time California’s usual hospitality did not win out!

Highly recommended branch. They are professional and helpful. I go there every time I need to do transfers !!!

Ok, kinda digging this place because the last time I went here, «mother» from «How I met your mother» was using her cell phone outside. But I think she was actually eating at Messhall, so that doesn’t really count for Chase.
Anyway, I’ve gone here a bunch to use the ATMs because it’s clean and safe, but I recently banked here for the first (and only) time. I was in the greatest mood when I arrived, but the teller was such a brat it almost ruined my day. She kept mumbling/​talking down to me like she thought I was dumb.
The only time she smiled at me was when she told me that my card had been declined. When I explained to her it was because I have a POS limit of $ 300 not $ 500, and the card actually went through on the lower transaction amount, she got all bitchy again.
That was the day before my birthday, too, so thanks for the crappy customer service, kiddo.

No lines no waiting! This is the best Chase bank, EVER!!! The customer service is pretty impressive too… They even faxed 18 pages for me for a dispute. My bosses business account is at US bank & they wouldn’t even fax it??? Anyways, this branch is clearly the best & very friendly.

Very nice crew! Always on top of things and very efficient.

gloriously empty branch of chase.
therefore, happy & welcoming staff.
ample parking, easiest to enter going east on los feliz, when you see the sign for
mess hall, a restaurant that shares the lot with the bank; or you can turn right into the
lot off of hillhurst, next to a store called ‘stamp’ which is not open yet.
atms in the vestibule at los feliz entrance.
the ceiling, an arc-​ing diamond patterned naked wood, dates to the original brown derby restaurant that long ago occupied the site. how nice that they didn’t cover it up with a drop-​ceiling.

When I call the phone is actually ANSWERED, no «menu» (amazing just by itself).
Steve (who I believe is a manager) was really helpful on the phone with my questions, and it really felt like a «small town bank» experience.
5 stars.

Best customer service I’ve EVER had at any bank occurred here. I walked in the door, looking to deposit checks because earlier that weekend, someone stole my debit card number and tried using it in another state. Lucky for me, chase caught the two $ 500 purchases the jerk tried to make, but unfortunately had to close out my card as a fraud protection. I actually had come in to get a ‘temporary ATM card’ as the phone operator told me I could get to access my funds during the ‘5−7 business days’ it could take to get my new card.
As soon as I walked in, I first noticed this place was EMPTY. There were 2 people at the windows getting serviced, and not a soul in line. That’s when one of the personal bankers, Julio, made his way over and asked me how he could help me. I explained my situation and he informed me that they had this super cool machine that only a few branches had access to that can print you out a new debit card RIGHT ON THE SPOT! I was confused, amazed, and followed Julio to one of the bankers desks.
He first deposited my checks right on the spot, which was awesome. We then chatted about our families and my upcoming move and trip to Hawaii, what a week to not have access to my debit card! Within 10 minutes, Julio had printed me out a brand new card and I was on my way, back to spending heaven.
I cannot explain how immensely this helped me out. You don’t realize the convenience of having a debit card until you don’t have one. He saved me numerous more trips to the bank that week and the hassle of not having access to my hard-​earned dollars.
Thank you Julio for hooking me up with my new card. Thank you Chase for hiring people that truly give great customer service. I will be a lifelong member.

I don’t know what the complaining is about; the Chase Bank on Los Feliz Blvd. is the BEST! Always fast and friendly service, I’ve never waited for more than a minute! I love this bank and also the groovy interior architecture (you are inside the old Brown Derby Hat; the architecture of the original ceiling has been preserved.

Lobby Open Mon-​Fri 9am-​6pm & Sat. 9am-​4pm. Closed Sunday. ATM Open 24 hours.