Chase Bank

I love the convenience of this chase location. It is located in the same shopping plaza of costco Los Feliz so that’s great! The place is never crowded and every one working here is so friendly and helpful. There are also ATM inside and an ATM drive through in the back if you are already done with your costco shopping and need to make a stop really quick to the bank. They have complimentary coffee for clients and even water and cookies for dogs. Parking is ample and I love it!

So i’m changing my review from 1 to 3. For her service alone, I’d give Datev a 5 Star review. After waiting in the lobby for 25 minutes with 1 person barely helping the 3 people who were waiting and its 12:15 (I can only guess that Lunch time is busy for banks when all the customers are out on break and trying to get stuff done), I was about to throw a fit when Datev asked to help me. I was in SUCH a bad mood that I’m surprised she was able to be so helpful, professional, and I left feeling very impressed with her customer service and attitude.
That said, I think the branch manager should be fired and Datev should be promoted to replace her, because Datev obviously knows what good customer service is… and I can only assume that the branch manager does not!
** Updated
Customer service at this branch is horrible. The tellers at the counter are great, but if you need anything else you’ll be waiting… a while!

The employees here are awful. They all are super unfriendly and make you feel stupid. They clearly do not like helping customers. Worst experience ever.

Lousy service. Because of this branch, i am switching banks. I tried giving Chase a chance but after taking time off work just to wait 45 minutes for a banker, my bank of patience has emptied out. I’ve never had a bank make me wait in the lobby this long. Absolutely ridiculous.
Ain’t Nobody got time for that.

First off chase terrible but this particular bank is the worst. The tellers are slow and the guy that never wears a name tag is rude. The automatic machine is trash it rejected 4 of my bills making me ask a teller for exchange which defeated the purpose also only takes 25 bills at a time. What a headache steer clear if you can.

Customer service here is not as good. Very slow most of the time. The only one here that is on point is Veronica that’s why 4 stars otherwise only 2 stars. Ask for Veronica if you ever need assistance !

0 star
This branch opens at 9:00am on Sat.9/5. Came in to get quarters. No quarters available? Manager on duty is a joke. How can a Branch not have changes???
I don’t know what the procedure for carrying changes at Chase but this is ridiculous.
I understand if it’s what it is with Chase, but the manager does not even explain.
I’ve been banking with Chase for 6+ years, but I’ve never had a difficulty until today with this branch.
Oh, courtesy is non-​existent from this manager.
Never coming back to this branch.

My first time here and I can’t help but wonder if they’re always understaffed and full of screaming children.

When I first entered this branch, which is spacious, I felt as if I were the only customer;unfortunately, the teller I chose to pay one of my MANY Chase credit card bills, was happy to take my $, but unwilling to help me count my change. I
grew angry and stopped to complain and the officer who GRACIOUSLY offered
to help me, rescued me from a terrible sense of lousy customer sevice.
ASMIK DERTSAKYAN was not only even tempered and able to ‘handle’
my Senioritis, but she did say that perhaps the teller had something else
to do and they don’t ‘count change.’ BUT ASMIK did and my faith in
Chase, which by the way, has an EXCELLENT FRAUD detection dept,
was restored. (The fraud dept called me within minutes, I believe,
questioning a bogus charge on one of my credit cards from the
Walgreens drugs on Sunset and Western where I had charged 2.00
worth of reduced Halloween items less than 24 hours earlier!!!
So thanks to Asmik, who is a first rate ‘relationship banker’and also kudos to Chase fraud (wherever they may be in the ‘ethos’_for
recognizing activity that was not consistent with my profile!

This place is terrible. They have this thing called «self service banking» which are pretty much ATMs that replaces teller windows. They approach you and try to make you use these «kiosk» and they don’t even work properly. We Then Have to stand In line again to do a deposit or a withdrawal because the self service machines do not work. The tellers, I have to say are extremely helpful and fast. So why a one star? Two reasons, self service machines and bankers. Not enough bankers. Not enough tellers. On top of that, rude bankers, jasmine helped me out once and she was not very helpful and Veronica is a smart Alec. I hate going here for those reasons. They have the nerves to say that the self service banking aren’t replacing tellers? Come on chase, they’re opening new chase banks with 5 machines and one teller. It is bs. I’d rather bank somewhere else. They’re not helpful. Management or bankers. Go in here for the tellers, but they can only do so much. Go somewhere else.
More feed back:
Brutal traffic on Saturdays and Fridays.
Nice lobby area. Very space

2:30 on a Saturday and the branch was empty, so we were helped fairly quickly.
Unlucky for us, we were helped by Ms. Veronica B.
It’s hard to describe exactly what she did and said that rubbed me the wrong way, but we were absolutely disrespected.
Within two minutes of talking to her, I thought it best for us to go elsewhere.
Me (to my husband): We should just leave.
Veronica: Okay. (With a smile on her face)
Me: This is the worst service I’ve ever gotten from any bank.
Veronica: That’s fine. (Still With a smile on her face.)
Why is it fine that she treats people poorly? She wasn’t even surprised by my comment.
Now I need to breathe, go to another branch, and close my account.

It’s great to have so many branches around town; we don’t experience the long waits as we used to!

When u work in financial industry I’m sure you are more familiar with customer service and of course SALES!!! So here is my story: last week i walked into this bank, nobody was in the lobby asking what i need or why am i there!!! Later i figured out that i have to seat and wait if im gana be helped!!! Later a personal banker walks towards me asking ooo” Hi, how can i help you?” Anyway long story short, she did not even bother to sell me a product other than what i asked her !!! Soo i would not give them a good score customer treatment !!!

Veronica B hooked me up when I opened up my account, and their branch manager is extremely courteous. I wrote a less-​than-​stellar review before, which doesn’t reflect my true stellar experience I’ve had here. They are really friendly, and do their best to help. You’ll often see them hustling around the office with smiles on their face trying to get everyone taken care of efficiently.
Normally I’m not a fan of big banks, but the convenience and modern features this branch offer appeal to me. They offered an incredible bonus for opening a checking and savings account with them when they opened, and I hope they continue to find opportunities to help put more money in my bank account.

This is a great new location for Chase. For those of us living in Atwater Village or the southern parts of Glendale, this location is very convenient. No more driving to the busy Colorado or Los Feliz locations. There’s plenty of parking and 2 drive up ATMs. The only hassle — no separate exit from the ATMs. You still have to leave the same way all the Costco traffic leaves, through one intersection where the oncoming traffic does not stop.