Chase Bank

The banker here got me to switch from my old checking account that I’ve had since 2000 to a new checking account with a $ 25 monthly service fee without telling me about the service fee! I miss Washington Mutual. I’m going to start shopping for a new bank — really unhappy with the customer service here.

This review is about Chase, not so much this location. This location is where I opened my account.
Today I had to purchase an item I needed at least $ 700 for. Since it is Saturday, I called Chase and told them I needed to be sure I could get at least $ 1000 from the ATM in case I couldn’t get inside the bank on time. I was assured I could get up to $ 10 000. So I so rent a truck– no problem yet.
While I’m in the city where I am going to buy the scooter, I realized that I didn’t swing by the bank yet so I figure, I’ll just pay the ATM fee and use the 7 – 11’s ATM. There at the 7 – 11 I was declined (I figured it was the amount) so I asked the lady at the counter where ANY banks were and she directed me.
I see a BoA and it won’t let me take money out, next I go to an Credit Union’s ATM in the same building and still NO!
I see, in the distance a CHASE sign and I think «great!» At the CHASE ATM it tells me to call customer service (you remember customer service, the same people I called before I left my apartment). Since the bank was still open, I walked in and waited in the line and got to the teller and she tells me that there has been a fraud hold placed on it– I freakin’ lost it and asked for the manager he tells me I can call customer service or sign-​in to wait in line to talk to someone at the bank. No «sorry sir, please allow me to take care of that for you right now.» No, just a wait in line… I just withdrew the money and figured I’d call customer service when I get home.
Well, I get home wait on hold and finally get to the fraud department and he said that a fraud hold was placed on my card BECAUSE I USED IT AT AN ATM IN AN AREA THAT I’VE NEVER BEEN.
Can you believe it, it’s the fricking year 2015 and I have to get Chase’s permission to use my own card outside of my city? What the hell!
So I asked to speak to a supervisor after totally loosing it. And I was placed on hold, that is until the music stopped and the phone hung up from their end.
Who the hell does Chase think they are telling a grown man where and where not he can use his own ATM card?

Always quick, always excellent service. No line. I really like this branch. Parking in the garage helps a lot. They always wait until have your full attention when counting your money.

I have been a loyal customer of Chase for the past 8 years. I recently went to Italy, first being sure to put in all of my travel notifications, and my card was repeatedly denied. Worked some places not others… In fact, the last place it stopped working was on an island as I was trying to buy my ferry ticket to leave– DENIED again, plenty of funds. I WAS STUCK ON AN ISLAND!!! I called customer service, spoke with three different people for 25 minutes and was screamed at by the last representative. Then on my layover back to the states in Boston, it was denied again!
I just closed my account and am having my boyfriend, and all family members close their accounts too. There was absolutely no compensation for my experience.
I’m so disappointed.
Never never never bank with Chase.

I am working in this area for more than 10 years. I alway come ro this branch allrhw time. Eventhough they change alot of people to work at this location in the past 10 years. Gohar (a business banker) alway on top amd help me on every transaction. Brian (teller supervisor) is helpful every time that I stop
far this is a best customer service in this area.

I came here to deposit a check on a Friday right before closing time, I was about to propose to my girlfriend and was trying to make sure I had a little extra pocket money to go out afterwards in style. I had a (Chase) bank check from my new employer and was told they would have to call and verify bc the signature wasn’t from the person they had on file. Sounds reasonable but the lady helping me was border line rude about it; I try to give the number to my place of employment and they say they have the number on file for the HR office; I counter saying that it’s 5:50 on a Friday and no ones HR office is open and the lady, who seemed already irritated that I came in late became more unpleasant and responded «We got it». I waited and she came back just as suspected said that no one had answered the phone. I asked if there was any way to make us both happy, can she Google and call the business name on the check and just ask for the supervisor or anything and she refused, and I left feeling a little disheartened but also a little embarrassed. It wasn’t that she wasn’t able to do it, although that did set me on tilt, she was rude about it. Whatever, I go on to propose, (she said yes!) and we have a nice little night anyway. I go to another Chase the next day and walk right to the bank manager because I think we’re going to have to try and contact my HR department on a (now) Saturday. The manager smiled, was super polite and deposited my check on the spot. I was confused and asked him about it, and was told it was a Chase bank check and didn’t need the review process. Now I’m pissed (not at this guy obviously, and I would say his name and thank him but if he was wrong I don’t want to get him in trouble), but the lady at the fairfax branch who gave me a hard time; was super unhelpful, and downright snobby. After a few days to calm down I came back to this branch, found the lady who was rude and got her name just for this review. I’ve never called anyone out, on Unilocal or in real life, everyone has their bad days or whatever; but Jackie you almost ruined a very important day for me and I really didn’t appreciate it. I live around the corner and go here often, I see you overseeing the tellers, or talking to customers at the desks, and so I gather that you’re a supervisor. Even if you couldn’t do it there’s a way to tell someone no, and instead you gave me the worst customer service experience of the past year (at least), and on top of that everyone I see you talk to, both customer and employee has the body language of someone being treated like a child and no one appreciates it. Other than that love this Chase, all the tellers and everything is usually on point. Miriam, Brian, Alex, and all the other tellers and bankers I see you guys all the time and thank you for being awesome and I’m sorry you have to deal with this woman everyday.

FOR BUSINESS BANKING
I really like the new branch manager. He seems to have very good grasp of what business owners need, and very personable. I met him a couple times, and when I come into the branch, he always comes out of the office to say hi. The branch office is easy to park when I need to go there (which is not often). I also have a Union Bank business account in Manhattan Beach that was so bad that we needed to change it. We’ve been very impressed with constant changes at Chase. Not the cheapest place, but makes life easier especially doing business internationally. Overall, business banking at Chase is really good and personable — and this location is much better now than 3 years ago.

The teller and manager were very rude I suggest using the Robertson one or any other one for that matter terrible customer service

WARNING: Worst bank branch ever. Horrifically bad customer service.
Also attached is a picture of the LAPD leaving the Chase Branch at Fairfax and Beverly.
The business card is from Branch Manager Lina Mikaelyan. Lina apologized for her banker calling the police but to add insult to the apology, I have requested an email from Lina and been promised an email from District Manager Raul Vasquez by the Chase Customer Service for weeks since the incident, but no email has ever come. Chase seems to be failing at the most basic levels of customer service. Apparently a Chase Banker calling the police on a customer attempting to conduct legitimate bank business is not much of a concern to a major institutional bank.
It might not be a big deal to Chase, however, it was a traumatic experience for this customer.
Needless to say, I will be taking my money out of Chase and I encourage EVERYONE to leave Chase who doesn’t want to talk with the police because their banker is in a bad mood.

I really like the new look, Chase. Friendly service at this location.
What can I say, it’s a bank! I’ve been using them since they were Washington Mutual and not much changed with regard to their fees and policies (they’re still reasonable compared to Bank of America or Wells Fargo, which are just totally obnoxious), but there are definitely more ATM locations (thanks).
That’s all.

Where the %()*@# is the front door? Oh. Down the side of the street on Fairfax, NOT in the neat little sculpture square at the corner.
I had a bit of difficulty getting to the deposit slips as they were carefully tucked into one side of a shelf directly below where someone would generally fill out deposit slips. And there was someone filling out the deposit slip. I did my good deed and grabbed a bunch extra and placed them on the other, empty, side of the shelf as well.
The line was long. Most places this would be annoying, but in this particular branch there were all kinds of ancient old women painted with exotic and strange make-​up styles. A sign of the neighborhood, I’m sure. Before I knew it it was my turn, and i hadn’t yet gotten my fill of the canary yellow circles around the eyes of the lady behind me, or the painted on bright green eyebrows of an old gal sitting in the waiting area. Awesome!
The checker was great, and otherwise everything here is standard Chase bank.

I came here the other day b. c one of the checks I deposited via mobile banking hadn’t cleared from the previous Friday and it was now Monday. The customer service rep was kind of nonchalant and shrugged their shoulders to the affect that it was my problem and there was nothing that could be done.
Thank goodness for managers! The manager on duty was able to get me a credit for the day to hold me over until the funds posted to my account at midnight.
Note to customer service rep: your job is customer service! Do it!

Best Chase branch customer service perfect awesome Best branch manager

I’ve been banking at Chase/​WAMU for many years. Most of the branches are blah, but the Fairfax/​Beverly branch is on the ball. The manager here really knows how to hire. He used to manage the Pico/​Roxbury branch and that branch was great, till he left. I also like this branch, because I can self-​park, and don’t need to deal with valet. I hope they keep this manager for a while, because the corporate mentality, doesn’t seem to mind extremely high turnover.

Does anybody know about this bank?
I mean, it’s never busy. The ATM stands unclogged for my cash-​withdrawing pleasure almost ²⁴⁄₇. I just had to submit it as a new listing to Unilocal.Is this the Casper of banks in Mid-​City?
Whatever. I guess it’s a mixed blessing nobody knows about it for the reasons I just named. I never have to wait. I never have to fight for parking (there’s entrance to an underground lot just north of Fairfax with no validation or any hassles). The workers hustle. It’s good I can add this to my to-​do list without it monopolizing 30 minutes of my time.
I’m sure this is the same with all banks, but if you open an account here, watch out for how pushy and misleading they can be. I just wanted a simple checking account. I had to question the guy a few times as to why there was savings information in my paperwork. Yes, he tried to open TWO accounts for me, despite my numerous reminders that I just wanted ONE account and I wasn’t moving my money from my primary bank (they have no branches out west, so I need somewhere to cash checks & get petty cash from an ATM without surcharges).
It’s a bank. They want your money, for better or worse. At least once you’re established, you can get in and out of there hassle-​free (then walk a half mile down to Farmers Market and The Grove and blow all of your cash).