Chase Bank

Great customer service. They are on top of it! Very good staff. The manager, Fadi is a great person, helped me personally when I had an issue with my account. Thank you

Not the best service at this location. Today the teller wasn’t paying attention and tried to withdraw $ 900 instead of the $ 600 I had asked for. Yikes! She then seemed annoyed when I corrected the mistake, didn’t give me an envelope (other locations always offer one!) and also was radio silent after I said thank you. A «thanks for coming in» or «bye, have a nice day» or even a dang «you’re welcome» would have been nice.

Great Customer Service (Johnny Estrada), friendly, flexible, efficient and not too busy of a location.

We did our re-​fi with this branch… could NOT be happier!!! Jeffrey and Gus are ROCK STARS!!! I have yet to run into a bad employee there! I wish I could find employees like these for my business!!! Just a fantastic experience!

I wish I could give this representative a kiss and hug! Laura you are the most helpful delightful person I have ever in my life experienced. I had an over payment of a lot of money to my car payment and the place I got the loan from couldn’t get on the same page on why and how to get my money back all telling me different things right before Christmas my account was accidentally wiped clean and negative. I don’t have credit cards so I was in a state of stress and depression bc I was flying out 2 days later with no money for food or gas. Laura at chase immediately took charge and helped me out!!! It was a lengthy process but she went above and beyond to push things through quickly and get me access to my money!!! On top of that she actually was so delightful she made this almost seem like a small hick up and was sort of a therapist during this time of crazy stress!!! You rock!!! Chase promote this young lady!!!

This is solidly the lamest banking organization on the planet. They frustrate me to no end. It was such a solid bank when it was Washington Mutual.
They never have enough tellers, ATM’s or general staff to help the customers that are in the bank. I feel like they are trying to discourage «in bank» activity by making it so difficult.
I’ve closed my account and won’t be back. Vaya con Dios Chase!

Without going into too much detail, I had a major issue with multiple institutions (outside of the bank) which caused chain of events leading to 6 months of being put on hold for hours (again not the bank) and a potential loss of a lot of money. Today I had the door slammed by these institutions, however upon going into Chase and speaking directly with Marco today (and Dorcy on the phone Monday) and explaining/​showing them what has happened, things are being resolved. Words cannot express how grateful I am for them. Chase corporate, please take note! This is the best customer service I have ever encountered.

I went to deposit my check and cash today but such in hurry to take my sons home. I wrote down how much cash and check but didn’t make total. my cash is 3x$ 100 and 2x$ 20 bills. I trust them dearly that they always do good job so I didn’t take a look at my deposit slip until I log on my online banking… whatta? my cash gone $ 200!!! She just put cash only $ 140. I drove back to bank and find her, she said she must count the entire of her money in the draw… lol…I ask her have you count the cash when you got them from me, she said ‘yes’. I ask how can you count 3 of $ 100 bills and 2 of $ 20 bills total just $ 140? She didn’t answer me but nervous to count all money in her draw.
The another people tried to help her explain but from beginning until the end, I never heard the word apology from her at all!
Please be careful when you go to this location, if anyone want to know her name just give me email or email me, I will let you know.

I like this Chase because it’s not too busy whenever I have gone in. This is one of the newer branches so not many people know about it. Inside, the branch is nice and new. Also there’s plenty of parking in their parking lot. It’s only shared with a real estate company.
There’s an ATM machine right outside their branch with 15 min parking right in front for quick a touch and go.

My local branch. Almost always super-​fast (on the very rare occasion, there’s been a bit of a line). Fast, friendly tellers, easy parking. What’s not to like?

Nice location, plenty of parking, great customer service

Hate.
Is not a strong enough word for how I feel about Chase. This location, the people who work here, I am sure they are doing the best they can.
But Chase. I hate Chase. Just give a call to their customer service, or open and account with them, and you will see why I feel this way.

This branch is small but nice.
It has an ATM out front if you don’t want to wait inside for the 2 or so tellers they will probably have to wait on you.