Chase Bank

Worst bank experience I have ever had. They have one teller for a line of 8−10…at lunchtime. If I wanted that sort of bank, I’d be with BoA. It is absurd. The parking designated for Chase customers is 20 minute parking yet you wait substantially longer than 20 minutes. I would say avoid this place if you can.

I went there on April 26, 2016 near closing. I had to deposit a check for a friend so I did
not have her ATM card. There was only one teller, the other teller did NOT open her window.
I waited 15 minutes and the customer in front of me was still not finished with her transactions.
There was a big line behind me. Then I am told the system went down. I had to hurry to another branch to make the deposit before closing. They need a new manager to make sure they are at least two tellers available at all times. I think they should close this branch or change the entire personnel.

This place changed a lot. Used to hate coming here. Now good bankers and good service.

Safe to say that the people working here are without a doubt u set qualified.
There is a reason than I moved all my funds to Wells Fargo

Chase Bank as a Candidate for a Darwin Award (Tale of Two Rolls of Quarters)
I wonder if Chase Bank is aware of the Darwin Awards. They recognize individuals who have supposedly contributed to human evolution by selecting themselves out of the gene pool via death or sterilization by their own actions. Chase Bank clearly is not an individual, as an organization the same concept is applicable, if my experience is an indication of regard for customer service evolution, Chase is destine to join Washington Mutual Bank and Neanderthals.
First a simple question. What is a bank? Institutions that match up savers and borrowers help ensure that economies function smoothly.
How does a bank find customers? Customer Service? Matching people to the bank they are comfortable with and ones that provide better service than competitors.
What would you say if a potential customer came into your bank and asked to exchange an US $ 20.00 for two rolls of quarters? «Sure, happy too»? Perhaps this potential customer was a business person. Or, more importantly, a random individual that had watched all the Chase ads over the years and though, «I’ll stop there, they sound like a great bank»? Maybe Chase could pickup a business account or a personal account or both? Perhaps this potential customer might mention to another business associate or friend and so on, «Wow, Chase Bank has the best, most helpful people I have worked with recently».
Didn’t happen. After waiting my turn for a teller, a very neatly dressed women teller, I was asked me to swiped my Chase card. I informed her I was not an account holder.
«I’m sorry, I can’t make an exchange unless you are a client.»
«Huh?» «Aren’t you a bank?» «What do banks do?»
«It has been our policy for the last two years.»
«Seriously? All I want is to exchange cash for two rolls of quarters?»
«That’s the banks policy?»
I could not believe it!
Two things:
I had visited this branch once before with a $ 600 company check drawn on Chase. The check was made out to «Bill» not «William» which was on my driver’s license. «sorry, we can’t cash the check, the name doesn’t match.»
Second, I went to Wells Fargo after Chase. Guess what, they exchanged my $ 20 for two rolls of quarter. Guess which bank now has my business?
Chase
Olympic and Westwood
2201 Westwood Blvd
Los Angeles, CA 90 064

I don’t write reviews but I had to go out of my way for this one. Without a doubt, this is the worst bank I’ve ever been to. This bank is literally always empty (no wonder), but the staff STILL makes you wait almost 20 minutes in line to do something as simple as deposit a check (which they were «not able to do,» on multiple occasions). One girl who works there really needs an attitude check as well. I’m not going to rant about the struggles this bank has caused, but if you’re looking for a nearby Chase, check out the ones on Santa Monica Blvd or Pico Blvd and they’ll take care of you there. They just need to shut this branch down and put in a Subway or something, hopefully soon.

This chase bank is the worse!!! All the employees in there need to be fired and have new employees that actually care on helping you.
I had a mortgage issue with them. They lost one of my payments and it took them months to fix it. Meanwhile they were hassling me thru phone on trying to take my house away from me. Thank god I had a printed out receipt.
Just stay away from this branch all the others are great.
The manager there knows nothing on customer service.

I was trying to get my debit spending limit temporarily increased over the phone, and when they were unable to do it, it was recommended to me that I stop by a branch. This one was closest, and I must commend Mr. Salehi, the banker who worked with me, on his friendliness and professionalism.
I’m not really someone who frequents bank branches, being a child of the digital era, so I hesitantly got in the teller line when I saw no bankers available and no intuitive waiting area. Mr. Salehi was with a customer, and when that customer left, he stood up with his lunch in hand, prepared for his break. Seeing that this banker was about to go to lunch (and it was already nearly 2pm), I didn’t flag him down. However, he very impressively read my body language and asked if I had any questions or if I was waiting for a banker, and when I told him why I was there, he led me back to his desk to help me out. When he wasn’t able to increase the limit in his system, he got on the phone and spoke with someone until it was taken care of, and I was able to make the large purchase I needed to make that day.
As Mr. Salehi was on hold helping me sort out my account, an English couple approached, nervous that they had just 10 minutes to do an international wire transfer. Once my limit was increased and I was on my way out, Mr. Salehi rushed the English couple to his desk to help them make the transfer before the cut-​off time. I would not have minded one bit if he’d gone to lunch without assisting, as other bankers were on the floor, however he went above and beyond for both myself and the couple after me to make sure we were helped in a timely matter. I do hope he eventually got to eat! And I also hope this branch rewards him for his stellar customer service.

Chase stinks!!! They steal your money and then put you from front to front and you will never get high enough to resolve anything. Good luck banking with them, the CEO thanks you, he takes home 20 milliion a year on your poor back. continue with them if you a happy with that.

Had a great experience here after losing my debit card. They printed me up a new one in approximately ten minutes and were extremely friendly and helpful. I really appreciated how helpful the staff were.

Christina and Jasmine are super!

It’s a fine bank. I get good service when I go in (which is rare). But Chase’s mobile capabilities is what has me as a fan.

I just love this branch and its employees! They are always nice and happy to help.
My favorite Chase employee at this branch is Maria Davis who is a business banking manager. I hope she stays with Chase for ever because she’s great.

Welcome to the neighborhood!
The new branch is great. Everyone is super helpful. I found a coupon in USPS’s Mover’s Guide to open a new checking account and thought I would go in and see if it was worth it to switch from BoA. I sat down with John Weathers and we talked about the advantages and differences between the two banks. He was able to show me the ins and out of online banking with Chase. And since I already had a Credit Card with Chase we were able to link the two accounts.
I’ve used Bank of America for the last 10 years, so I was a little reticent about giving another bank my money, but John and Chase have won my trust.

Conveniently located in a strip mall with a Baskin Robbins and a Poquito Mas, this is the newest Chase in this neighborhood. Open Mon-​Fri til 6 and Saturdays til 4, this just might be my location of choice!
There’s lots of parking in the lot, and the 2 ATMs out front are brand spanking new. Yaaaaaay!
Welcome to the neighborhood, new Chase location!