Chase Bank

Worst chase branch, dishonest banker, unfriendly. Chase should close this branch.

I went in today to get quarters at around 10:30 AM
The line was so long and there was only one teller
However I have been to this location at nonpeak hours and everyone is so helpful and friendly
One star for peak hours and five stars for nonpeak hours
It all just depends when you go

With all the complaints this branch has received for long lines and short staffing, the branch manager still signals his/​her contempt for banking customers by not hiring more tellers. Long line at the first of the month, still just 2 windows open. As always, one full time employee flogging the kiosks instead of addressing the line that isn’t being helped. Go to the USC Credit Union.

Went in to open an acct! Billy Yang helped us out. He was great, very nice and helpful. So far so good, the ONLY bad part was, when I went in to sign in a plus size Latina banker (not races I’m a Latina myself), I try asking her something & she kept talking over me & not letting me explain. Whatever, thanks Billy you were awesome!!!

One star … Only because there’s no zero!!‘n. RUN!!! This bank is the WORST!!! Chase is promoting their automated tellers and bullying their customer into using this instead of a live teller. They almost always only have one teller open no matter how many people r waiting! I’m sorry… When did I move to Nazi Germany and give up my rights to choose??? F?$! YOU Chase!!’ I hate your customer service !!’

Don’t come here short staffed and only one teller!!! I’ve been here since 2pm there were 4 people in front of me and its now 2:50 and I still have not been seen! Talk about a waste of time.
Imagine if I came in at 5pm??? DO NOT COME HERE STAY AWAY.

Unilocal can we start giving 0 stars? I get it why this bank is called chase. It’s a chase it self to try to get anything done at this branch. They really don’t have enough people working. I guess that’s why the employees are frustrated.

Long lines, bad customer service, lack of communication, no friendly faces. I waited in line for more than 15 minutes just observing the only bank teller struggle with every customer before me. The other bank workers were also very awkward just staring at the line of people and not doing anything to help. My parking meter ran out so I left knowing I wasn’t gonna get helped right away. You would think the other teller would help the rush but he didn’t even look at the people waiting.

Absolutely the worst banking experience. I figured I had enough time to write this review while I wait in line for my turn, been standing here for 25 minutes and I’m only half way, which means I’ll be here for approximately an hour to make a «check» deposit into some one else’s account (Chase will not accept cash deposits). I am definitely not impressed, I can’t believe I even considered opening an account here.

This location only has 1 or 2 tellers for the hundreds of customers it gets. There is always a 30+ minute wait for a simple transaction.
I’m considering switching to Bank of America bc the line I have to wait every 1 – 2 weeks I come in is simply ridiculous.

30+ minute wait for a teller for a simple deposit, yet there was an employee wandering around who’s sole job it was to get people to use the ATM’s. Not all banking transactions can be done at an ATM, so there was a line going out the door and only ONE teller on duty. Avoid this branch at all costs!

Worst bank EVER! They deserve NO stars
1.parking is horrible 2. They ALWAYS only have one teller available. They are trying to replace live customer service with these ATM machines inside, which makes absolutely NO sense. When you are inquiring about YOUR money you do not want to speak or deal with a machine. Customers go inside the bank TO SPEAK to a banker, customers who need ATM’s use the ones outside, it’s very simple. Majority of people want to speak to a live person, I don’t understand why management is trying to replace live customer service when it is so evident & clear that it is NOT WORKING!
Because they only have one teller, the lines are usually out the door and over an hour wait at any given day. Its the most inconvenient bank I’ve ever banked at. It’s not worth coming here if you’re looking to speak with a banker.

If I could rate this branch a –5 I most certainly would! Woooooorst branch ever!!! I’ve been here several times and each time there is only 1 to 2 tellers and the line stretches as far as the front door. I spent one of my visits here waiting for over and hour! Don’t waste your life in line here

This Bank have been ranked the lowest of the low ever since the first time I came and it saddens me that up to now the managers havent done anything to better their service.
I have worked at a bank before and you better believe if we see atleast 2 or 3 people in line everyone is hands on deck. Even the Managers jump on the teller line to eliminate wait time for customers.
This Branch has failed in so many levels. 1 teller. Just 1 freaking teller !!! 10 customers waiting and no sense of urgency what so ever.

Little kids who don’t know anything about their jobs work here. I despise this branch for many reasons. Bad bad BAD attitude employees. And every time I’ve entered this branch there’s only 1 OUT OF 7 teller windows open. They also wanted me to swipe my card for asking to split a $ 20 bill into four $ 5 bills. This place is a joke.

I went to the bank to make a money transfer at about 9:45 in the morning. There were about 7 customers in line and only one cashier. The wait must have been 20 – 25 minutes, and when I left there were about 15 customers in line and still only the one cashier. I asked the women in front of me if it is always like that there and she said yes.
The cashier was very good, but I would dread going there again.

This is one of the worst banking experiences possible; was in 45 minutes to deposit money into someone else’s account. So I’m not a customer of theirs. However I was sandwiched between 2 actual customers who simply wanted to pay their chase cards, something these new machines won’t do.
The real kickers… one teller!!! At least 10 people on line. The only other person was standing in the lobby offering to help people with their ATM transactions. If you need help with an ATM at this point in time I don’t think you deserve a dedicated helper. Obviously everyone knew how to manage the machines and those that didn’t use them ended up in line anyway. So this guy was just standing around with a vacant stupid look on his face.
The 2 managers were clearly doing everything possible to avoid interacting with customers. I saw the same woman empty her trash basket 2 possibly 3 times during my hell journey into this Chase.
Bottoms line: AVOID AT ALL COSTS!

I have never been in this branch less than thirty minutes. With the new technology that is supposed to speed up the process the lines have become three times as long. I only ever go in for a money order which the new machines cannot do and those who use the branch who do not like using the machines refuse to use them.
What these new changes mean is that there are now two giant paperweights blocking five teller windows, less workers than ever before, and a line that is out of the door everyday.
I understand how useful these new Mahoney are and enjoy the new features but it should be a phasing in of these machines with the old ones and not a combination of the both along with releasing more than half of their staff.
I do not enjoy the location because there is never parking on the busy streets of Jefferson and Figueroa, I hate the new layout, and the workers are usually less than helpful. Stay away at al costs.

Trying to cash a 500 check took over an hour not only did I feel robbed of my time as a business owner, I ended up having to pay extra $$ for parking as the first 45 mins are free.
customer service during the duration of my wait was below exceptional… I was directed to stand at another window so they can work on the line and At NO time did any employee offer me a seat or some water or even a polite «it will just be a few moments more…» To let me know what was going on with my check.
They needed to get in contact with my business partner before cashing, which they did about 20 mins into my wait… why I was standing there waiting for over an hour and a half to cash a check… I have no idea
Reality is sometimes things like this happen everywhere and I understand that. everything doesn’t flow as excepted BUT CUSTOMER SERVICE CAN HELP Alleviate UNPLEASANT EXPERIENCES after my visit ended… NOT EVEN A SORRY FOR THE WAIT
I don’t have an account with Chase and do NOT intend on opening one personally or for my business endeavors. There are simply too many banks to settle for this one
AS A USC ALUMNI I DO NOT RECOMMEND CHASE TRY Bank of America on Campus or the USC student union
Staff I worked WITH Eddie :(

This chase bank is located in the same complex outside the usc student apartments, fresh and easy express and a few other business.
It wasn’t to many people in line to speak to a teller at the window. I was redirected to sign in and talk to a representative which notified me that I would be next as she escorted the banker to her cubicle. Another representative helped me who got me in and out. He was of Japanese decent and was so kind. I misplaced my debit card and he printed me one in minutes. All that was required was to punch my social in. No activation need, no change pen, 9 can just continue to use card until balance is $ 0 in my account.
He also gave me a mini. sharpee, highlighter, and a cloth to clean glass. Of course everything said chase. Nice tbogh.