Chase Bank

This is close to my house so I decided to check it out thinking I might want to open an account there at some point. And I had a check to cash that was from a business with a Chase account. I was really shocked when they charged me $ 8 to cash a check drawn on their own bank. I decided right then and there I wouldn’t be opening up an account at a bank with such outrageous fees.

They will charge you $ 8 to cash a check (a check written on a Chase account) at this branch if you’re not a customer.
That’s appalling. I did some research online and have found that to be one of the highest fees in the country among major banks. I mean, the check was drawn on their own freaking bank!
I am not a Chase customer and wouldn’t ever consider becoming a customer of such an anti-​consumer friendly bank.

Unfortunately, I moved closer to this bank. I was recently forced to go inside for my banking needs, instead of using their ATMs and they happened to be somewhat more helpful then my past experience. Im hoping the next time will be even better.

Every single time I am here, they only have 1 teller open so expect to be in there a while. Each customer seems to be at the desk for ages doing inquiries or some thing that is not quick. If there is some one in line, they should do what some supermarkets do and open a second teller temporarily.

This is my favorite chase. They are very clean and very hospitable. Alexa and Manuel have helped me with patience and thoroughness. They are great and enjoyable!

So it looks like I’ll be calling corporate to file a formal complaint on the unprofessional, and highly tactless manager James Kirkham.
So here’s the scoop. My elderly father has had an account with Chase for about 4 years. I frequently make deposits for him since his hip surgery. I always go to this chase location, deposit cash, swipe his card, and all is good… until today.
While in a long line this morning, James Kirkham (the manager) approaches me and asks me what I’m there for. I told him a deposit. He asked «into your account?» I said no, my fathers. He said «how nice» but you’re depositing cash? I said yes. He then LOUDLY addressed in front of the entire line that I cannot do that, they do not allow it! Ummmm… but I’ve been doing it for 2 years now without ever problem. «IMPOSSIBLE! Not here you haven’t!» He chanted. Yes, I have I told him again. The argument followed into his office where he continued to insinuate I’ve never come to their branch as their employees know better. I finally had enough and reprimanded him for his unprofessional conduct.
I informed him my father is elderly and can not drive to the bank. Further, I informed him my husband has an account and slate card and I was considering opening an account. However, because of his horribly disrespectful conduct I’ll be taking my business to Wells Fargo.
A side note, he also tried to get me to dime out the tellers that have helped me in the past and I refused. I told asked him «Why, so you can get them in trouble?» To which he replied «damn right!!»
So I walked out… went down the street to another Chase, where they promptly deposited the money. I then took the receipt (see picture) BACK to James and left it on his desk with a little note. Haha.
HORRIBLE CUSTOMER SERVICE! Come on Chase, all of your other employed are so nice. FIRE THIS AHOLE. He’s giving your business a terrible name.

This Chase location is always soooooooo sloooowwww. Every time I come here I’m hoping it’s different. Long lines 1 teller available when there 3 or 4 persons behind counter Computing. So annoying. Have to find another Branch. Frustration.

If u need anything ask for Alexa.
She’s has saved my butt since I’m a loyal customer to that branch she’s very sweet and takes good care of me!

Look for Alexa K. If you need someone to empathize and take care of your problem. She is a problem solver. I’ve never heard the words «there’s nothing I can do» out of her mouth. Which gets this branch 5 stars. Thank you Alexa.

Always short staffed… Poor communication. You will sit there waiting to speak to a banker and no one will come up to you and say ANYTHING at all… They said they’re «short staffed» every time in there… Well then hire some new employees… There are PLENTY of people in this city that could use a job. «Brand Manager», James, is useless too. This is THE worst Chase bank… I recommend the one on Crescent Heights and Sunset. Ask for Sarah or Luna… They will get the job done, FAST!

Great Chase Staff!
Vanessa thanks for helping with the ATM.
James the manger is great and he always has a smile on his face!
If feel’s like a neighborhood bank.
Hope it stay’s this way!
Thanks guys
CJ