Chase Bank

I want to say grand mersi to Alexander Kim! He is really smart and his help was very reasonable. He explained me very well about credit cards system, gave me some tips, and installed the chase app and teached how to deposit money on line. Now o can save my time insead of stay on line. His professional skills so good. Now i feel my money in reliable bank. Thank you so much Alexander Kim. Please stay the same person. Patient and attentive

I’m so excited to find this branch office on Wilshire Blvd. they have parking and no long lines.
I like chase bank because they r the most professional and they have free money order and free check in case u forgot your check book at home.
I was extremely need to open my new credit card. And my personal banker was so professional and helped me a lot. His name is Alexander Kim. He speaks English and Russian. His banking skills so excellent. He told me a lot about advantages and disadvantages of any card. Thanks to him I good so good credit line.
Also he sort my problems with chase app. So happy to have him at the chase bank. Fast, professional and smart. Thank you so much Alexander Kim. You made my day.

RUDEST PEOPLE EVER!!! Asian guy in the first cubicle was so rude to me. Typical man trying to cut me off.

This branch is closest to my work so I frequent it often. It’s very small, and after being there a dozen times+ in the last year, I’ve never seen more than 2 bankers there at any given time. Rather the location is filled with 3 – 5 virtual teller machines, which are essentially ATMs with a few more options. Oh you want $ 200, but you want it in a even mix of 10s, 5s, and 1s? No problem! Other than that it’s an ATM that can’t answer your questions. Obviously Chase is looking at the cost benefit, but what about the customer? It’s nice sometimes to be able to run in, cash a check and ask a quick question about something else to a real person and get instant help. Now, as is the case here, the 1 or 2 bankers will be busy, you can handle your transaction at the virtual teller machine, and then go wait, or worse, sign in to ask a question. I’m just sayin tho. if your in a hurry and don’e have to do something like a simple withdrawal, you may want to try another branch.
Random, fun, possibly freak fact — they have a mirrored ceiling.

I read other reviews and almost went somewhere else but this place was so convenient I decided to try it. When I arrived at this branch to open a checking account I was immediately greeted by someone. The entire process took about thirty minutes. Relationship Banker Alicia Garduno was very helpful considering my lack of tech skills. I would recommend this branch.

Typically, my experience with staff at this branch is exceptionally good. However, this morning I was met by Ms. Alicia Garduno, who was impertinent with only me. Perhaps she was annoyed by my lack of proper banking terminology. Maybe she needs to be trained to treat clients equitably! Hopefully we won’t meet again anytime soon.

Most of the workers here are very lazy and not willing to help! Every time I ask them to do something for me, for example, «Could you please cash my check» or «could you please give me change for a hundred». They always respond in saying, «just use the ATM»! It almost feels like there existence isn’t even needed in this branch which uses high tech machines. I work in the building so it is basically my go to bank every day! The location works great for me and the branch itself is very nice! It could be annoying trying to find parking outside just to bank here! It’s just a matter of a walk from upstairs to the bank for me so its great for myself!

Came into the branch to change my address & they had me waiting for about 20 – 25 minutes when the teller wasn’t with anyone. I think that they forgot that I was even in there & needed to be assisted. This branch is really small & I would just recommend it if you need to deposit or withdraw money.

Jose Gomez, Vice President of this branch, whom stand at the entrance and greets rich people or beauty girls with great legs only, was either biased against Asian people or he is having his bad day.
We told him we would like to open an account with Chase, and that we heard there is a promotion for $ 200 cash back with a new checking account.
He said this branch does not offer that. He did not even invite us in and was block the way. He said I shall go online and search newspaper to find these promotions, if there is any. He emphasis that NO BRANCH ever offer that. I told him the branch at Whittwood Center where I worked close by actually had offered that, where I have seen a promotion by the entrance a few months ago. He said really? There is no branch offering that, if they do, they would get FIRED. The fact is it was a legit One Day promotion which I have missed the chance. The Gentleman there named Nixson was a great guy, and have explained to us in detail how to look up these promotions including Chase’s own websites, and the differences between these promotions and the qualifications for each.
Not Jose Gomez. He is not even compatible with a teller at another branch.
SO we went to Chase at Monterrey Park. The gentle man named Caesar there was super nice.
He showed us the website of CHASE whereas an offer of $ 150 cash back is available, that I need to have a daily balance of $ 1500 and direct deposit setup with this check account called «total checking» .
We opened our account with him. He spent a good half hour with us and finished all the paper work, and the debit card with our names imprinted were given to us on the spot, and he even showed us how to deposit our first deposit using ATM, and a chance to win some thing by using that.
Chase shall really look in to the qualifications of the Chase at 1100 Wilshire, If a VP is acting like that, so do the associates.
Chase shall have the quality standards as standing out as Caesar whom is valuable employee to any bank.
Chase would have lost us as its customers, whom could have deposited the $ 1500 on the spot, and perhaps more, as I am making $ 60,000 a year and have direct deposit set up with Chase.
Jose Gomez should have invited us in and have one associate taking care of us, but he didnt. Simple, he didnt care, he is biased, and his associates probably act just like him too.

Fast ATM banking ok. Customer service wasn’t great. Doris seemed like she had a bad day or something. Not too helpful and a bit rude. Won’t be back to this location.

As I walked into this branch I was a little confused. I wasn’t sure if it was a home office or an actual branch. With it’s über modern décor, fancy set-​up and not so traditional counters this branch really stands out. As I was approached by a banker, I hesitantly asked; «um, is this like a regular branch»? He must have thought I was moron with single digit IQ! He responds «yes, of course!» Now feeling very embarrassed, I asked «well, where are all the tellers?» He chuckles and responds «you are looking at one!»
I quickly handed him the check that I wanted to deposit and he takes it to the back and in a split second comes back to the front with my receipt. I wish him well wishes and rush out of the branch.
I really wanted to grab a cup of complimentary coffee, but after this awkward encounter I wanted to leave with the small amount of dignity that I had left.
I walked over to this fancy branch so parking was no issue for me, but I did see a lot of street parking available.
I really liked this branch, will definitely be back, and hopefully next time I won’t embarrass myself haha.

Great service. Friendly. Attentive. Best place to withdraw odd increments of cash. Yes their atm dispenses $ 1 $ 5 $ 10 $ 11 lol

I work in the building and I must say that, I was NOT excited about the opening of this branch. My hang-​ups with this location: too much talking, I DON’T WANT ALL THE SMALL TALK when I’m banking… its not necessary (this goes for all financial institutions too.) The service is slow, even though there isn’t really ever anyone in the branch. It just seems like, even when you are there for a simple transaction, between all the formalities and chitter chatter, it takes so long!
This isn’t a traditional branch with tellers, its really just a few employees and some fancy ATM machines… aka ATM 2.0
If I didn’t work in the building, I would never come here. For me, its a quick elevator ride… otherwise, forget it. What an annoying process to have to park and go through all that hoop-​la.

Quick and painless ATM machines which accept new $ 100 bills (I saved up for about 4 months.)

So far so good. It just recently opened and its kind of a new-​age bank. Most transactions are done on the ATM machines (the robots are taking over), but if you need help there are always workers walking around and free to assist.
Just like any bank, they’re pushy to have you open a new account if you don’t have one. I wish this was disallowed, or at least required they immediately stop once your say no.
They don’t have safety deposit boxes.
It’s in a building for both residential and commercial units. It’s usually pretty empty when I pass by. Maybe just because it’s new.
I went in needing a money order. Since I didn’t have a bank account with them, they weren’t supposed to give me one. But they were nice enough to give it to me regardless. I appreciate that very much.