Chase Bank

great service，friendly staff and easy parking，went twice on Saturday. Less waiting time than average of my other bank visits.

People here are mostly friendly, except the private client banker whose name is Ottilia Tilly Makgatho-​Price, she’s very ignorant and non-​caring. Worst service ever.

These new branch is pretty friendly. Original manager Frank recently left. All staff are helpful.
Shared parking lot with Trader Joes. 2 ATM’s outside and new full service kiosks inside. Always get in and out in no time. All staff strive to take care of you efficiently.

This Chase Bank location has the BEST customer service experience I’ve ever received at any Chase Bank, or any back for that matter. Each time I walk in, there is someone at the mini kiosk/​desk to greet me. I mentioned it to Tilly, and she said the welcome is standard, and is part of the Chase brand. However, I assured her the customer experience at this branch far exceeds the experience at other branches.
Tilly, Sonja, Danny… they are each wonderful people.
I subtracted a star, because I am currently being charged for something that I was told was free when I opened an additional account last fall.

First time experience with Chase bank. Although we waited a bit because of the computer system was down, Tilly was great.
We had many years of experience with Citibank, but so far experience with Chase is the greatest. Tilly was very easy to talk with and we feel like we have personal concierge, great service!

This is literally the first bank I’ve enjoyed walking into ever. I’m 31 years old. I recently switched to Chase from Bank of America and it’s a night and day difference. The aesthetic, the quality of the people, the quality of service, the mobile apps, etc.
If you’re thinking about switching banks, go check this branch out. Tilly ways really helpful and I look forward to continuing to bank with Chase.

A brand spanking new Chase branch opened after a long, long, long period of construction in this small Trader Joe’s plaza on the corner of National and Westwood (the same intersection as the Chevron and Winchell’s).
I’m might be a little biased because of how nice it is now that the Trader Joe’s plaza is no longer under construction and there are a few more much-​needed parking spots, but you know what, the Chase is nice!
Not only is the branch brand new, but it’s clearly a branch «of the times» technology-​wise, which could be unnerving for some people. There was a «Personal Banker» standing in the middle of the branch at a mini-​station who (I think) figures out what you need and directing you to the right place. He took my deposit and request for quarters and then disappeared into the back, then re-​emerging with my quarters. I never even needed to talk to a normal teller! Weird… but cool.
While looking around, also saw a traditional ATM and a few oversized tablet stations – I’m guessing they’re like online banking stations… but in the branch? Or maybe teller replacements? (Uh oh.) Oh, and one normal teller station. A little weird to only see one teller in the entire branch, but hey, changing with the times.
TIPS & TRICKS
*They offer coffee (Trader Joe’s coffee, they specified) and water while you wait, which is a nice touch.
*They also gave me a nice blue Chase reusable bag… I’ll never refuse more bags for groceries!
*This plaza has REALLY big parking issues because of the popularity of the Trader Joe’s, but during the day, it’s a lot more reasonable.