Chase Bank

I have been a loyal customer of Chase for the past 8 years. I recently went to Italy, first being sure to put in all of my travel notifications, and my card was repeatedly denied. Worked some places not others… In fact, the last place it stopped working was on an island as I was trying to buy my ferry ticket to leave– DENIED again, plenty of funds. I WAS STUCK ON AN ISLAND!!! I called customer service, spoke with three different people for 25 minutes and was screamed at by the last representative. Then on my layover back to the states in Boston, it was denied again!
I just closed my account and am having my boyfriend, and all family members close their accounts too. There was absolutely no compensation for my experience.
I’m so disappointed.
Never never never bank with Chase.

They loss your paper work. And they do not listen to you when you ask for things on your account. They don’t seem to care about the customer at all. Horrible bank branch!

Long time patron here. I’ve always had positive experiences here. Never had an over draft or fees, mainly due to their mobile app which always gives you notifications incase you are headed in the danger zone. I have been given several replacement cards because I am clumsy, forgetful & lose everything. No questions asked, no hassle. I also find that they have cheaper services than other banks, such as cashing in checks & getting temporary checks for bills.
They have no parking lot compared to their counter part Bank of America across the street.
This location has complementary candy & coffee.

I prefer this branch because it’s not always busy. You get in and get out, and done with your errands.

I drove a little farther to get to this Chase bank because I have read some bad reviews for the ones near my home. The personal banker who helped me and the bank manager were friendly and helpful. The banker was quite knowledgeable about the various accounts and credit card options that best accommodated my needs and wants. I will definitely refer people to Chase (this location specifically).

Closest walking distance Chase. Prefer banking here because I love the location. Oh yea and because Chase bank does not harrass customers to open up bank accounts. Yes, it’s true they don’t greet you here as much but I don’t really care much since this branch is usually never busy when I go in.

Just made a quick stop in to make a withdrawal. Seemed like a nice branch, busy, but nice. I liked that the ATMs were indoors.

Rude staff. I don’t bank with Chase, however, my loan for my vehicle is with them. I only come to this particular chase if I don’t have enough time to get to any other one to make a payment. Jeeze. Either way… I walk in, being friendly and say I would like to make a car payment, and If I said I am paying the same amount that is the last transaction why in the hell would you ask me what I want to pay??? I know you can see it. Not one penny more and if I handed you 5 cents for 4… I want my penny back too… with their sorry ass customer service.
The chick tried to get «jazzy» and «correct» what it was I said I was paying on… «It’s a LOAN» I said, «I said car payment — loan… Call it whatever you want but that’s what I’m making a payment on– as I said– I don’t bank with you. Love y’all but not like that.» then she asks would I like the change back (2.01…) Ummm didn’t I say I do not bank with you??? So yeah I do want my damn change.
This half assed… snooty because it’s Larchmont blvd. slaving at the bank only making 11.00 an hour if that– arrogant asses get on my nerves. This ain’t no bank that cannot be found on Crenshaw so stop acting like it’s some exclusive thang. Even there-​still I get better service there. Your job is to treat no customer any different than the next and smile when you serve ‘em. Period.
Honestly, I’ve NEVER come in this particular Chase and felt «welcome»… and I have been here at least 4 times. I’ll leave it at that. I make it a point to get in and out of it. I am reminded all the way around why I quit banking with these ignorant muthafukkas to begin with. Simply put– they’re not worth the hassle. Not when it comes to hours, fees, and certainly not the customer «service». Next time– I’ll wait until i can get to another Chase because I see myself acting very ugly if I return to this bank and recieve shitty service again. So I will take it upon myself to prevent that from happening by NOT going back at all.

The only thing that sucks about this Chase bank is the parking!
I hate that if i have to run in there for 10 mins… i have to look for parking on the street (metered) or in the residential area.
And since it’s Larchmont… it’s usually busy.
But on the bright side, i feel comfortable coming to the bank at night with this Chase bank. :)