Chase Bank

Horrible service. Do not care about customers. Issues with self service — will not come to help in any reasonable amount of time. Only one teller at the window. Long lines and uncaring rude staff!!! When asked for help they don’t even apologize.

Every time I go into this location. The line is out the room with one teller opened. They have 1 person trying to make everyone use their ATM machine. And helping people getting their paperwork ready. Instead off opening another window. Completely useless use of a person. Last time they had 2 people doing this. Annoying not good customer service in my opinion

I love that they have the most up to date ATMs (the ones that allow you to choose how you want to get your cash, etc.) I take this place down two stars though since every time I’ve gone in to speak to someone and put my name on their little sign up sheet, it takes FOREVER. I ultimately end up walking out and driving down Sepulveda to the Chase in El Segundo Plaza.
Parking is in a crowded lot that shares a Ralphs, CVS, Starbucks, and multiple fast food places. Avoid during peak hours of mid-​morning until about 7 p.m. and especially on the weekend.

I was at this location to get a replacement debit card. There were 5 of us that had to «sign in» and wait until one employee had time for each of us. I counted 5 other employees (not counting the teller behind glass) sitting at their desks, ignoring all of us. I’m sure these 5 employees had other tasks to complete, but if 5 customers are waiting there should be a smile, comment, or something from them to assist in the process. I decided that day to invest my future funds elsewhere. Not impressed with this location.

I’m a fan of Chase Bank in general, and this location is convenient for me. It’s in a plaza with Ralph’s and CVS so it makes it easy for a one-​stop shop when it comes to running errands. On a weekday afternoon I had a slight wait in line for a teller, but only a couple of minutes.

This is probably one of the worst chase in America. Chase is a great bank and this location gives it a bad name. The workers here are extremely slow and motivate you to use the atm instead of human interaction. This bank only has two teller windows and four atms. I absolutely hate it here and will be going to another one soon.

You want to bank? NEVER, EVER use Chase. I don’t know is fraud is the proper word, but incompetence appears to be the order of the day. They are so lovely, until the deal is done. Loans, SURE! Credit cards, gobs of them, SURE! Wanna pay them off and close the accounts, they get nasty as heck. Freezing accounts with no warning, extra charges at close of escrow with no warning. I will not do business with this bank ever again. I only gave ONE star because I cannot review with ZERO. I am appalled and disgusted. Additionally, staff was dismissive and generally uninformed and needed to call the 800 number to get help (which of course, was not helpful). Wells Fargo is where we will stay.

This place is great! Their ATM machine inside can dispense your cash in any amount. Not just by 20s. Its super convenient!!!

Usually long lines here and parking could be troublesome since in a small shopping center and LAX taxis and livery services wait around in parking lot. Long wait to see account specialist. Should have gone to my usual branch in Manhattan Beach, almost always never a line and plenty of parking.

I love the new location! It’s so modern and very practical.
The parking is 100% better since they relocated.
The new banking kiosks make so easy to process your transactions!

I love this branch. Contrary to what others may say, it’s the new way to bank! Staff is friendly, helpful. They try their best to help everyone. If you are going to go in there on your lunch break, be mindful of how busy this location is; people are so spoiled and never willing to wait a minute or two. I mean, what happen to being okay with waiting a few minutes? It’s a bank! Every situation is different. They might have 2 teller windows but always have staff willing to help. Keep in mind that this location is in a busy plaza, and like any other bank, it gets busy on the first & last of the month. I LOVE CHASE!

The bank only has 2 tellers and 1 or 2 private client assistants. So, typically the wait here is 20 – 30 minutes if you need to speak with someone. I also had a problem this morning when trying to do a wire request from this bank. They couldn’t do my request because my driver license is expired. I went to another Chase branch in El Segundo and they did it with no question. The reason is the driver license information is already in my account records and the number matches, and I have a copy of the unexpired driver license.
This branch, instead, asked me to go to the DMV to get a certificate that I lost my driver license, at the manager’s discretion. When asked, the manager couldn’t come up with a logical explanation as why she made the discretion. So, she was afraid that the copy of driver license is not legitimate, when the number, face, address, and other information are already available and confirmed to match their records.
Instead of reviewing their policy, she made a discretionary decision that a 5-​year old would make.

Waste of space. Only two teller windows and they have three kiosks that noone ever seems to use! They are nice and they try to speedy up your time in there by making a straight deposit for you from the line, if you you have one to make. The old location was more practical :-/

Brand spanking new branch. Well, they relocated from the other end of the shopping center. A lot better parking and overall space is better suited for banking. Friendly greeters who will welcome you and take your straight deposit to their window. Branch is more cozy than the previous, but, well utilized areas. I don’t usually bank commercially, but, when I do, I bank Chase.