Can I give zero stars? I would really like to. I have bought two pairs of shoes from this store in the past two years. Both broke. The first the sole fell off, and the second the strap snapped after two wears. I brought the second pair in hoping for a replacement, but was told that they couldn’t do anything because the manager was not working that day. Apparently the people in the store can’t make a simple exchange for damaged merchandise. I left the shoes there and said to have the manager call me once she reviewed. She finally did and said that she would not give me a new pair, but they would try to repair them. Week goes by, and I call again. The repair did not work and they will replace the shoes… but I have to pay $ 12 shipping because they are no longer available in the store. I have to pay more money for the shoes that were poorly manufactured. I honestly just wanted my money back but that was not an option. The manager and the staff of this store are probably the least helpful people I’ve ever encountered. They have never heard of customer service and couldn’t seem to do anything without making 15 phone calls. When I finally said I would just buy a new pair of shoes for equal or lesser value, they told me that they couldn’t give me the BOX for the new shoes because I didn’t return the broken shoes in their box. Seriously? This is not real life. Never shop here. Worst store in the history of shopping.
Chrissy K.
Tu valoración: 4 Manhattan Beach, CA
I like this specific store because it seems like more natural light hits it and makes all the shoes look extra pretty. It just brightens my mood more for when I decide to go shoe shopping.
Amy C.
Tu valoración: 4 Los Angeles, CA
What’s the way to a woman’s heart? For me, it’s shoes and purses. Ok, and food. And alcohol. But, I digress. I love shoes!!! I can’t help myself when I see a hot looking pair of heels or some sexy ass boots. I just gotta have it. Last night, I came in here right before they closed at 9 pm. Saw a pair of slouchy brown boots that I absolutely HAD to have. The shoe was calling my name. I couldn’t resist. So. I tried it on and the soft leather caressing my legs and feet were too much to handle. They were mine. :) Walked out at 9:15 pm with a brand spankin new pair of sexy ass boots, soon to be paired with a short denim skirt. Ahhh. could life get any better?