CBP LAX Cargo Operations

Horrible customer service! Just plain rude, condescending, abuse of power, totally unprofessional questioning, before saying they cannot help. WTF?

Unfortunately I had go to this office to get a form signed to give it to the cargo agency to pick up a shipment and the 1^st time I went there the lady handed me a list of brokers which after I called the broker they told me I don’t need one since the value was only $ 500 and not over $ 2500 as the broker suggest it me. Next day I went back and I was told that the info I was given was wrong by their coworker also told them that I had spoken to the broker and I was told that I don’t need one. The guy got mad at me at the 1^st place and said fill out the papers .I looked at him and I asked him gently if he could help me since for me was 1^st time I had to do this and he take below he’s desk a 10 pages manual of what I needed to do and says READ IT, really? That’s very big help to through at me a book to read instead of telling me to fill out a page that takes less than 2min WoW what an asshole. The guy I talked too seems to be the most miserable person I ever deal it with. No wonder this office has 1 rate star from the hard working and very helpful people that works on that office has earned 1 star. Try to void this office as much ad you can before they ruing your day as they just had ruin their life’s of being miserable on this offices especially night shift .
Hope not to deal with this office ever again. Think again before you deal with them

I disagree with Katie’s review. I had a very bad experience with CBP Deferred Inspection Office.
One day, my attorney told me that the duration of status (D/​S) date on my I-​94 form is wrong and I had to go to CBP Deferred Inspection Office to fix it. The D/​S date was wrong because the CBP officer at the port of entry (POE) wrote down the visa expiration date of my old H1B visa instead of the new H1B approval.
Deferred Inspection Office wasn’t a busy place. I arrived there to find that no one was waiting in line for service. Instead, there were bunch of officers hanging around the office, casually talking to each other and laughing. I handed them the forms necessary to fix the D/​S date and expected them to process it without any problem. But suddenly, they changed mood and started yelling at me. In one of the forms, they read my comment about what happened at port of entry and told me that the CBP officer couldn’t have made such a mistake. They said I failed to provide the new H1B approval to the officer and that’s why he had to write down the old H1B expiration date. I knew for sure that’s not true but all officers gathered and forced me to admit my mistake or else they wouldn’t correct the D/​S date.
Maybe the officers in Cargo Operations are busy but the ones in Deferred Inspection Office have nothing to do except for displaying their petty authority.

I hate to say it, but the other two reviewers had a bad experience because of user error. Look, I know if you’re not IN an industry, you don’t know the ins and outs, but CBP doesn’t really have time to hold your hand while you figure stuff out. I work with this office everyday and these officers are cordial and respectful when treated in kind. They do a basically thankless job and are constantly answering questions that aren’t really in their purview.
For example, the reviewer who asked an immigration question — this is a cargo operations office. They don’t deal with ICE issues and while the officer shouldn’t have been rude, it wasn’t her department in question.
As for the other reviewer (or anybody else importing for the first time), it is SOLELY your responsibility as the importer to know what you’re getting into. You should talk to a Customs Broker with any questions. They will be happy to guide you through the process, hold your hand and answer your questions. This is the Broker’s job, not the CBP Officer’s. PM me for a recommendation.
Also, Customs and Border Protection… protects…our…borders. That includes the items entering our country from another. There are incredibly specific rules to follow if importing something. «Samples» have a very specific definition, as do «health food supplements», «wearing apparel» or «electronic kitchen devices».
Don’t get mad at the messenger because you are ill-​prepared. Just call a broker next time. PM me for a recommendation.

One of the worst government agencies I’ve ever spoken to, EVER!!! I don’t know if these ppl are always in a bad mood or have a hard time from their bosses?! For God knows what reason, this b**** that I spoke to was unbelievably rude to me.
I called regarding a question I had about my immigration papers. I called the Deferred Inspections Office. I’ve always had a very good experience at the Immigration counters at the LAX airport even on the busiest of days! But this lady, didn’t even have the courtesy to hear me out completely! I had a question about my legal entry form and she kept telling me about some details that I had already taken care of. I had called her to let her I was still having issues, but she just wouldn’t listen to me; all she would say was ‘You can keep calling whoever you want; USCIS, CBP, DIO… I’ve told you what you need to know! Now it’s up to you to do what you want!!’ and she slammed the phone on me!
Now, even if I asked the dumbest of questions repeatedly, I don’t think that kind of behavior was warranted, especially when you represent the Immigration Services of the Country for God’s sake!
If you have any questions, I hope you have better luck than me; else be prepared to get yelled at and talk back loud to make yourself heard!!!

I just got yelled at over the phone.
By whom? The same people who supposedly protects our borders has a division that protects the our post mail.
Why? Because we had bought some samples and the officer did not want to hear my definition of «samples». Of course, his definition of samples was a hole in the merchandise or the word «samples» across the merchandise written in permanent marker. How the fuck do I know that? I’m not the person shipping the product.
What now? I have to pay a duty for the samples and the merchandise was already three weeks late due to his reasons that our merchandise box was «too big».
Why I am posting this? Because if you ever get a air post package from overseas stuck in customs and want to avoid the leg work of calling 10 other wrong custom’s agencies only to find out after being on hold for 15+ minutes from each one and that no one can help you… by posting, I just saved you time and forwarded you straight to the yelling.
So don’t bother calling 800−222−1811 which the post office will give you.
Don’t bother calling the local customs office 877−227−5511
Don’t bother calling 310−215−2500, it’s a main number
Don’t bother calling 310−215−2023, because it’s the wrong extension.
Just try calling the assh*olé above and hope he wakes up on the right side of the bed that day.