Capstone Exterior Design Firm

What a nightmare.
I’ve been dealing with this firm for over a year now without satisfaction.
In January 2014 we had the Textcote and Coolwall product installed by a crew that was sent out by Capstone. We originally saw the coating at Costco, which appeared to offer a fair price.
The installation and painting resulted in the texturing compound flaking off with a brush of your hand. I sent Daniel both a video and pictures of the issue. He assured me he would take care of it.
Recently, we discovered that the crew had textured and painted over some roof flashing, causing water to penetrate the stucco near our back door. The only reason we did not see this earlier was due to a potted plant that partially obscured the wall. When we moved the plant, voila! A nice big water bubble! Now, in addition to a house that has numerous white marks due to the coating not adhering, we have a serious water penetration issue.
I have emailed his «customer service» rep, Kristina, to no avail. I will be seeking a refund (almost $ 20,000) from my credit card company and hope that they will accommodate me.
I will also be reporting this the Trusted Home Services company that Costco used, in addition to Costco. I will also be filing with the Better Business Bureau to alert the public to this firm. I know that some window replacement and painting crews are fly by night, and these guys fit the bill.

I had capstone texcote my home a few years ago and they did a good job. I needed a new roof so I did business with them because of their past work. What a mistake. They started the tear out on June 9^th. After two weeks they abandoned the job. I now have a plywood sheathing roof on my house with nothing else on it. They left again one week ago. I have no one in authority to contact since they are no longer at the Parthenia is address. No one answers their listed phone number. I drove out to their listed address and was told by (Jennifer/​Cristina) that capstone was moving. She didn’t know where they were moving to. The salesman has been as helpful as he can but his hands are tied because the owner will not release any money to purchase the supplies to finish my job. I still have no roof now that’s it’s going on three weeks. Don’t do business with them. You will regret it. WARNING: DON’T DO BUSINESS WITH THIS COMPANY!!! I’m giving them 1 star only because there isn’t a rating of 0 stars. too bad there isn’t a minus rating. if so I would give them a –100

A few months ago I would have given Capstone 4 stars or higher, but after discovering that the patio cover they installed leaked I contacted them to have it repaired. After a couple months trying unsuccessfully to go through the salesman we contacted their service department. It has now been three months since I sent in the form they wanted, along with photos and video of the problems. After being told they were working on service dates it has been two and half months of my being ignored. I have sent emails and left voice messages. I would not do business with them again as they clearly seem not to back up their word and feel that customers are not important once they have been paid. Too bad.

Had Tim Belknap «Vice President of Sales» come by and give me an estimate for siding, after a walk around and some measurements he immediately said 12 thousand dollars and promised a lot of other things he said he could not put in writing.
He was giving the exploding offer type pressure «if you don’t sign this contract I can’t promise the same price another time» He was adamant about me signing a contract and told me that he could write in a stipulation such as «contingent on financing or customer approval» which means nothing, because you can’t just amend contracts like that by simply writing something in.
The thing that bothered me was when I told him that I will not sign any contract and there’s a reason he wants my signature, he then said «okay, I lied, if you sign the contract you have three days to cancel it in writing, otherwise you’re liable for the contract.»
That right there is the big red flag, I don’t recommend you do business with a such a company, I will be contacting COSTCO and ORCHARD in regards to this situation.
Looking around, I’m the highest review Unilocaler here…

Had the house trim and doors done with cool wall. We also had one wall done as repairs were made to that wall. Tracy and his crew did not do the job that I expected. The crew installed hardware backwards, took the screen off my door and threw it away. The prep work was not done well and the repair shows through the cool wall. It is one month later and they keep putting me off to finish putting my screen door back on the house. My doors stuck because cool wall takes 40 days to cure. You can’t have the doors open for that length of time. I had to drive my screen door to the manufacturer to get it rescreened. I would not recommend using this company. They still use costco contracts although they no longer are affiliated with them. I will be contacting costco as well as others.

I had an in home estimate with this company on Saturday. The guy (Marco) who came to my house was obviously in a hurry to start his weekend. He was big on talking bad about the other companies that I got estimates from and when I asked him to focus on his product and company, he literally said «blah blah blah» when talking about his company and product. He took no measurements, gave no written estimate and couldn’t give me a breakdown of the price per window, yet he wanted $ 9,500 for 6 windows and $ 12,200 for 2 additional sliders. When I asked for it in writing he said he couldn’t give it to me because he needed his notes for the office. I would not recommend even a estimate from this company due to the fact that they were $ 6,500 over the other 4 estimates I got the same day. Don’t waste your time.

Tim Belknap, VP of sales came to my home for an estimate. Parked in my driveway. When he left I told him to be careful backing out because my driveway has two brick posts at the bottom. So, Tim swung out and drove over my flower garden where he broke a large ceramic rabbit. He said no problem. He gave me his business card and told me to send him the cost of a replacement. I did. No response. I’ve called and emailed Capstone atleast a dozen times where I’ve gotten the run around and still no response; not one returned call.
It was a small item maybe $ 35 — $ 40. If business is that bad please contact me and let me know you can’t afford to replace and I will forgive the debt.

I had my home coated a year ago by this company (offered by Costco), and have been very pleased with the results. I have a stucco house near the ocean, that was faded and cracked. The company sent out their crew, that were very professional, and easy to work with. They repaired all the major cracks, and created a new, even stucco surface. They replaced all my foundation and soffit vents too. This coating is very easy to maintain. The surface is slick, so dirt does not cling to it. Just hose off any dust or dirt. The only minor problem I had, was with the front door. The coating is so slick I can’t put an adhesive hook on the surface (I have to use a wreath hanger-​no big deal really). The salesman, Miles was very pleasant to work with. After a year, everything looks the same as the day the job was completed. Thanks Capstone!

I have been meaning to write a review about this company for a while now. They originally cold called me about their services and made it sound unbelievable… Yes, sadly I fell for it. At first, everything went smoothly and it seemed as if they had done their job very well on my home. I saw some issues with their coating and when I called to speak to Daniel, whom I guess is the owner, was very rude and disrespectful to me. When he came to my home to check on things he denied everything and became very disrespectful very fast. Started cussing a lot around my kids and when I told him to please stop, he got in my face and threatened to hurt me… I will NEVER do business with this guy again and would recommend all to stay very very far away from Daniel and his business. I’m surprised he’s still in business with his rude demeanor.

I heard about them through Costco and Daniet was very friendly and informative. The paint crew were very friendly and professional. I have to say that Miquel who did the power washing left all my windows that had just been cleaned dirty because of that and it going from a full 20 yr warrantee to a limited one was a little upsetting so only 4 stars. I love the way the house looks and the painters cleaned up after themselves everyday.

If you are able to get over the shock of how much Tex Cote Coolwall costs, then I would recommend it. Capstone did an excellent job. I had them do more than just the tex cote. They replaced all the termite damaged wood around my house, rebuilt my wooden gate, re-​stuccoed my entire house, and other miscellaneous exterior upgrades. My house looks fabulous, but I’m still crying inside over how much I paid, but they claim that it is mildew resistant and will never fade, so hopefully it will pay off in the long run.

I’ve been wanting to write a review for this company but I keep forgetting. I had the texcoting for the whole house and i had all windows replaced. Daniel is a good salesman, he sold me on these products less than 4 years ago and I have to say the texcoting looks good except for one side of my house by the front door. This area keeps having cracks. Within the first week after they completed the work, there were cracks in that same area and they came out to fix it. Today I went out to look at it and there are cracks again. The guys clean up after themselves, however not very thoroughly, I remember having trash (empty cans & bottles) on my grass & the slope. Overall, I would give 4 stars for the texcoting job.
Now the windows, my expectations are that it looks nice and new and clean as if ithe windows were originally built that way with the house, however, there were a lot of issues in the details such as the sliding door side panels that cover the walls so that you can’t see the gap looks fake and peeling when it should be flush against the wall (which I had informed them during install, however, it did not turn out so nice and is still not flush against the wall), the sliding door screens do not sit properly on the new tracks they installed and therefore does not slide seamlessly (they came out to fix that twice); the paint they used around the bathroom window was not semi-​gloss and weekly used to have black spots (mold growing around the window), until I went to Home Depot to ask why and had to repaint it myself; the caulking around the windows were not clean & smooth & makes cleaning diifficult; those are my major gripes. I called I guess too many times for them to fix issues here and there that they stopped returning my calls. It made me feel that the windows project was definitely a mistake and I regret making that purchase. Overall, I would give window project less than 1 star.
Overall average stars is 1.5 to 2 based on both projects. Total project cost was just under $ 20,000.

Hi, well, I can’t yet give this any stars because we are only in contract. I was hoping that someone could write a review if you have experience. The sales person, Daniel, is the CFO. He is a great salesman. Costco offers this product. It is a paint that is advertised as never having to be replaced. The salesperson did not tell us differently. I only now found on line the limited warranty put out by the company that actually makes this space age product. They say it costs about 3x what a normal paint job would cost. But then the limited warranty goes on to say that they don’t warranty settling, acts of god, weather, yadyadyada. Well. it seems that if you live in Ca, don’t bother getting this product. I’m waiting for Costco and the sales person to call back. I’ll be pretty anxious until I hear from them. I hope someone out there can review the product.