Cantoni

I will not be able to truly represent my experience with Cantoni Furniture until Unilocal allows for a rating of zero stars. Giving them ‘one’ is an insult to that noble number.
I ordered a rug from Cantoni. I was first told I would take delivery that day, then told it wouldn’t be available until the second week of February — constituting a nine week wait. I received a letter from them a few weeks after telling me that wait would be extended to the end of February. Not willing to accept this de-​commitment I informed them if a wait longer than the one originally quoted ensued that I would prefer the floor sample or a complete refund. I then received notice that the rug would in fact by arriving by the original deadline.
I drove from downtown LA to Cantoni and picked up my rug myself to save the $ 175 delivery fee. Got it home, realized it was not the rug I ordered. I informed Bernadette, she assured me she took the stock number down correctly, but would be happy to get the rug I pointed out on their website during this conversation, one I originally wanted and have it delivered to me at home where the first rug would be picked up… for a $ 175 delivery charge. Read this carefully: she expected me to pay for redelivery and pick up of something i did’t order and found my suggested that they pick up this tab for their error dumbfounding.
Speaking to the manager I was able to straighten this out and explaining my situation, he agreed that my delivery should be at no charge. The next day — a second rug did indeed arrive at my home, yet it was ONCE AGAIN NOT THE RUG I ORDERED. Even after I had now sent pictures both Bernadette and her manager Luca, they arranged a redelivery without double checking in the most basic way: opening it up and looking at it to verify that this second time would correct their previous errors.
Blaming this two step screw up on incorrectly tagged stock tickets, the next day I drove across town again to get the floor sample of the rug i ordered and had to pay an up-​charge as this one was bigger, yet was not offered a discount because I was receiving a floor sample, nor as compensation for the multiple trips i had made because of their multiple errors. My only option was to trust an organization which had on two occasions proven themselves incapable and wait three weeks for a new one to be sent from the manufacturer. I decided to cut my losses and take the floor sample.
Adding further insult to injury, they refused to take a check.
By comparison: at the same time I ordered a custom leather sectional sofa from Room & Board. When they documented it, they misheard me and one section of that sofa was never ordered and I was never charged for it. At Room & Board I was handed to the manager Uri, not having to ask for him and he came with a solution, nt excuses: R&B is making me the $ 2000 corner piece which was not ordered on a rush and FREE OF CHARGE by his insistence. I have offered to pay for this and he has refused.
I also got furniture at the same time from Eurolux on Pico Blvd (next day free delivery) and Rapport, who took my coffee table back a week later when I discovered it was too big — without a restocking fee and issued a prompt refund of the difference when I found a piece that did work,
Room & Board, Eurolux and Rapport clearly realizes that CUSTOMER SATISFACTION is the only thing they are there to provide. What Cantoni serves out is set-​up where the customer comes last after they have collected their profits. For the image they try to project — a high end furniture outlet, they treat their customers like cattle.
If i ever see anyone I know walking into that store I will tackle them to save them the anguish.

Just because Rapport furniture across street sucks so much, it makes Cantoni seem to be so much better. We bought approx 10k at Cantoni and 30k at Rapport and 20K at Boconcerpt end of Aug. Rapport is the worst furniture store we have ever dealt with. Avoid at all cost. We still haven’t receive all of our orders from Rapport. And they have been lying and ignoring us. Cantoni delivered everything as promised and the delivery people were nice.

I have been shopping at Cantoni off and on for several years now. The store has a great selection of high end contemporary furnishings and accessories at reasonable prices. If you are looking for the absolute best customer service I recommend asking for Bernadette. She is extremely knowledgeable and personable. Even if Cantoni does not usually carry a particular item you are looking for she will still make sure she finds it for you. Bernadette even came to my house and. measured the rooms to make 100% sure I was picking the right size furnishings. Oh and if you are a dog lover as I am make sure you ask to meet her dog «Jake»!

I recently bought numerous beautiful pieces from Cantoni for a client and they look exquisite in her home. I was taken care of by Kyle in the store, who was incredibly helpful and professional. He gave me suggestions and printed out images of pieces that were not on display in the store. Several of his suggestions paid off. I will return here again, thanks to the beautifully designed furniture and the helpful service I received.

although we love the pieces from this store… it’s unfortunate that this store has the worst customer service. furniture was not delivered on the date promised — ridiculous for a «high end» furniture company. when i called the LA store wondering what was going on, they had no idea. so spent the entire day waiting for a delivery that never came.

Great assortment of very sophisticated Italian design furniture with some amazing design talent on staff. For a relatively small store, the assortments are surprisingly broad. They also have a few Chinese knock-​offs of the Italian pieces at cheaper prices. If you like contemporary stuff, this place is worth a look.

I enjoyed my visit at Cantoni. They have open my eyes to modern design and large dining tables that can be seated up to 10 – 12 people. Though in term price they are over the top. I was greeted the minute I walked inside the store. Great entrance way to their selection of patio furniture. Though, I don’t see myself buying $ 10K furniture anytime soon. This is a store for the Estate people.

Drove past cantoni numerous amount of times and I finally got a chance to go in with my husband on labor day. Bernadette helped us find the perfect bed & was very pleasant to work with. She printed out specs and dimensions of other items I was interested it in & was just very helpful. This furniture store definitely has some of the most beautiful modern pieces in all of Los Angeles.
Easy parking in the back!

I would give this operation 3.5 stars but that’s not possible here on Unilocal.
I dealt with Bernadette and she was VERY professional and nice but at the same time I felt… if she wasn’t desperate for a sale she would have been a LOT colder to me.
There was some highly lacquered furniture that I ALMOST purchased from her, I backed out at the last minute… expensive stuff …$ 3000 — 7000. I discovered that their furniture is not only from Italy but its also from China too! That did it for me.
If Im going to pay those prices it better come DIRECT from Italy or forget it. No chinese crap for me. It’s amazing the sticker price that furniture stores will put on things that they source from China. Go figure.
Might as well GO to china and get it sent over yourself.
I do love the super high lacquered and modern furniture there… its very 80s and stylish.

Love their showroom in LA… they have great pieces of furniture and accessories and it’s a big showroom… prices are what you expect from any place that keeps good modern furniture and Italian pieces, sofas range from $ 4K to $ 5K easily. Rick was very friendly and assisted us with any questions we had… not like the snotty people you come across in many other modern furniture showrooms in LA. Overall, beautiful furniture!

I enjoyed seeing Cantoni as they have a definite style their own. It’s modern. There have some very sleek dining tables and some nice bedroom sets but there is a cold edge to the sleek and too much shiny (yes lacquer). they are moderately to high priced. I found one beautiful chair I’m considering buying. This type of modern is more for the monied masses where as I like an edgier more original look. Worth a look you might find a thing or two

Spectacular, though sometimes over the top, contemporary furniture store showroom. Prices can be steep — this store is not for twentysomethings on a budget. But, the pieces are solid, innovative, fun, and sometimes even thought provoking.
If you are on the block, drop in and take a look around like you would browse through a gallery. Even if you don’t buy anything, I bet you’ll enjoy your tour.