Camsight Company

This dental system software has glitches sometimes and will often throw cryptic error messages, causing the dental administration work in the office to come to a screeching halt.
Such issues MIGHT be acceptable if the customer support was stellar.
But unfortunately the support is subpar.
In fact, their support techs are quite unresponsive and unfriendly. This can cause costly delays as the dental office scrambles to get work done with a non-​functioning dental software system.
I would think very carefully about purchasing a dental system package from CamSight.
Please think twice about investing the money with them. You may have to pay a bit more to go with another company that actually provides decent support.

I’m a dentist from ny. bought 2 adult sensors way back in 2003. it’s now 2014 and still working well. over the years these sensor have been dropped, abused and used heavily, and though the computers crashed 3 times and all computers had to be changed, the software and hardware stood the test of time. i’m relocating to a larger office and will need new sensors and pan machine, camsight is a top contender because of their reliability.
also i’ve used their customer service, they stayed with me sometimes for over an hour and have been very helpful, at times even past my warranty. and when i needed a software upgrade, i was able to negotiate the price-​they were very reasonable.
i only wonder how long these sensors will actually last.

Do not do business with these people!
They produce a low-​cost dental x-​ray system and works fine for the price; nothing to write home about but you get what you pay for — it works.
The problem comes in when you need support. Their software is 2^nd rate and they charge you for everything. When we first got the system the ‘sensor did not work reliably. After hours on the phone with them they said we had to bring it in and they charged us to «fix» it, even though the system was new.
Most recently, one of our computers crashed and we needed to get a new one. It is Windows 7 based. As it turns out, their software does not support Windows 7 (it is specifically disabled in the version that we have a presents a message as such). I contacted them about an update that will allow us to continue to work. They want $ 1000 for a new version that will work within our environment.
This is the last straw. We will be replacing this junk system from a company that continually abuses their customers.
Please think twice about investing the money with them. Pay a bit more and get something from a company who will support you.