California Credit Union

I’ve had an account here fore a few years. They have always been willing to help resolve any matter in a very prompt and professional manner. I would give them 5 stars but there seems to be constant turn over of personnel and that is troubling when they are in charge of all my money as well as having access to pertinent information.

I do not recommend using this credit union. They are completely apathetic to your timeline, and as some have mentioned are very complacent and rude. I honestly don’t know how this credit union is still open based on their dependability and competence. Please use a different credit union with your financial needs.

I am a customer of the California Credit Union. I generally encounter good service whenever I visit this place in person. The only annoyance I’ve had against the staff is when I’ve asked to withdraw money (be it cash or coins) and they don’t have it immediately available (I have to wait while they load the register with more cash and coins to provide me with the amount of cash and coins I’d asked for). The staff ought to put enough money in the registers prior to opening the bank for business. Besides this, I like banking with California Credit Union.
For the record: Parking sucks around the bank. You either park in the lot, in the neighborhood (watch for parking restrictions), or on the boulevard (watch for meters). I haven’t tried parking in the garage next to the lot.
Note: One time I called the California Credit Union for help seeing what my balance was in my account. The operator (a lady) who told me my balance over the phone seemed very short with me and to have an attitude.

This credit union has terrible follow-​through on customer requests. It’s taken me three weeks and a dozen phone calls and emails and I still don’t have the online access I had requested. The people answering the phone are generally nice, but I have to agree with the other comments that they’re fairly incompetent at doing their jobs. I’d rather deal with a jerk that can get the job done than a nice person that can’t. My recommentation is to check out one of the many other credit unions in the area.

Incompetent As FUCK. They don’t pay attention and if something is wrong with your card u have to go inside the branch which Is a real inconvenience seeing as they close at 5 whn majority of people get off of work the shit just sucks

Seems the Credit Union has fixed the cash deposit issue I was having in my previous review. Today’s deposit is now 100% available immediately. Thanks CCU! Job well done.

Very rude front desk at their loan department. They forgot to inform DMV regarding my car’s title and tried to make it look like I didn’t understand the process while their main office agreed they dropped the ball. The lady is very laud, rude and bossy and has no sense of customer service.

Every time I come in to this branch it’s nothing but stellar service. Luis especially is a class act. Don’t take my word for it. While I was getting a loan approved, an elderly woman and her daughter were waiting in the lounge. Apropos of nothing, in a voice just shy of the volume you would use to call out to a friend in a noisy room, the delightful senior citizen announces, «I am very impressed with this branch. They are always friendly, very business-​like. No ass-​kissing. I appreciate that.» There you have it folks. I couldn’t say it any better myself.

Absolute worst !
Branch Manager and reps we encountered were complacent if not downright rude!
They seemed like didn’t really want to be there one actually sighed when we walked in.
Maybe other branches are ok, stay away from the Westwood Branch.

This is a pretty typical branch. The staff is average and the size is decent. There is parking which is good in this part of town. The ATM is in an odd location in the parking lot vs the side of the branch. I would come here is needed.

Because I despise big banks, I feel very virtuous banking at CCU. My particular branch is close to my house and rarely crowded. Tellers are generally friendly. Fees are not at all excessive. I’m happy here.

I’m not sure where the negative reviews are coming from. They charge for almost nothing, especially compared to places like Wells who charge for everything. Their account managers are very informative and friendly and always take as much time as needed. There are rarely lines. The only drawback is that there aren’t a lot of CCU ATMs or locations in the LA area so you do have to plan ahead when you need cash.

this credit union is a thief… they are no worse than a bank, they posted all our charges first and then ACH or cash deposit after so that they can charge NSF fee, they are me 7 nsf fee for a day eventhough i have sufficient fund in the account after making a deposit… THIEVES

Mortgage loan department sucks. Hung up on twice after being on hold for 20 minutes each time. Totally horrible. Can’t wait to get away from this nightmare.

I’ve been a fan of Credit Unions since my days in College, and I just found out about CCU. One of the things that I am a total fan of is the «Summer Savings» plans for teachers. They take a portion of your deposit, and throw it into a savings account that has a higher than average APR (something like 3%).
Another great thing is the personal touch that they give. Unlike big commercial banks, this place actually knows you by name a great you. So if you’re a teacher, you need to get an account here… or any CCU branch. Make sure to ask them about the Summer Teacher Savings program!

I switched to this bank wanting to get away from the major ones but boy am i sorry.
pros — no lines
cons:
— THEY CHARGE FOR EVERY LITTLE THING!!!
— online system sucks
— they hold your money for no reason — deposit a check (have money in your account) they will still hold it for a couple days for fun
— their tellers are morons
— hardly any branches and if you use an authorized atm it doesnt mean that you can deposit checks so you have to drive around finding ones that accept checks on their behalf
–where other banks allow you to see statements online for 6 years back (wells fargo, chase etc) this bank only allows 1 year back and if you want to see beyond then you have to pay $ 1.10 per page for printing. Basically some one there goes online (that you dont have access to) prints it and charges you for it instead of just giving you access.
I am NOT ever going to bank with them again. Im convinced that the only way they are able to stay in business is because they are in bed with teachers unions etc

No lines to see a teller.
To open an account though it’s another story. I’m not sure what the waiting time is on weekdays but the waiting time on a Saturday was Awful! I waited 1 hour just to change my name on my account. wtf. The staff is nice and friendly but an hour… come on.
Parking is also hard to find on the main level so I suggest you park on the lower level lot.
Moral of the story: i like banking here. teller lines are great (hence the 4 stars)… seeing a rep might take up your entire morning.

LAGS! After applying for a loan and being pre-​aprroved, it took TWO WEEKS for the process! Robert, the service representative, lagged and did not promptly return emails. When I did go in, I was there for two hours waiting on him to do work he could have done BEFORE I showed up! Then I was stuck waiting again for the underwriters to review info they could have done BEFORE I showed up the second time. Not good. At all. I am trying my local UME of Burbank, at least someone answers the phone after 5!!!