Build A Bear Workshop

I recently came to this location hoping to buy a Grinch and Max. The instant I walked in I was disappointed because I didn’t see anymore. Luckily I found a pre stuffed Max in a pile of other animals and couldn’t resist rescuing him. One of the employees aggressively said that the animals I was looking through were meant for inspection and maybe sent back to the floor. Max sadly looked into my eyes, begging me to take him home. I happily carried him away.
The reason I give this place five stars is because of Cindy, one of the employees there. She’s super nice and willing to help you out with your plush animal without attitude. When Cindy rung up Max at the register she also scanned these two stickers on the tag. Apparently Max contained a sound and a scent. I couldn’t find the sound button or smell the scent so I figured it was a mistake. Cindy didn’t have to do this but she was nice enough to take the time to unstitch Max, take out the sound, and restitch him. She didn’t want to sell the sound if it was broken. Cindy also deducted the price for the scent since neither of us could smell whatever was sprayed on. I never knew scents existed for the animals until that day.
Max and I thank Cindy for helping us out. She made this experience to Build a Bear a very pleasant one. I seriously give her props for the restitching. It looks really good. :)

Cindy and her group ran a great party we hosted recently for our daughter’s birthday. Staff were courteous, juggled the kids and their questions, and really created a sweet, sentimental atmosphere for the gals that every parent commented made each child feel special. It isn’t cheap, but it was what was advertised, and for what the kids left with — a custom built bear/​outfit — it was a great experience.

Just checked out and couldn’t be happier with the customer service from Cindy. Usually around the holiday season, things are crazy! She was very helpful and even saw multitasking in the works with answering phones while helping me. Great great buildabear location.

I remember when I was little and my mom took me to build-​a-​bear. The whole process was so much fun especially when they have you rub the teddy’s heart for its 5 senses. for Love, smell, hearing etc.
This place DID NOT do that for my 5 year old niece & when I asked the lady about that specific part of the process she RUDELY said. «no, not really»
I had visited the week prior (as I’ve bought 3 bears) and a NEW EMPLOYEE did such a great job! He didn’t skip any part of the process & for that I appreciate him & I’m rating it 2 stars. otherwise I’d give it 1.
Janelle was also very helpful at the cashier bcus the lady that build my niece’s bear wanted me to dig in the trash & find a tag we accidentally ripped off. She thought we wouldn’t ask for the birth certificate. I mean really???
This is a children store & if you lack the personality please leave.

The women working here when I went with my daughter were truly awful and rude.
We were ignored from the moment we walked in. I had to ask one worker how the process works.
The lady stuffing the bear was just the most unfriendly person. When my 3.5 year old didn’t really understand that she had to keep her feet on the pedal to stuff the bear, the worker woman let out an exasperated sigh, like we were bothering her.
then no one told us what to do next, we watched other people do the birth certificate (this was after I explained we had never been there before).
then I went to pay for the bear and waited and waited and waited… now even my child was getting sick of being in there.
There were two women at the cash register and I asked if either of them could ring us up… they both smirked that they weren’t on yet. so then another woman came up — snapping us to see if we made the birth certificate. i told her yes, like ten minutes ago and we have been waiting for a while.
magically, the two women who weren’t «on» helped the people behind us (which was about 30 seconds later). the worker said nothing to us the rest of the transaction — no apologies, no thank you, nadda.
but she did make it a point to yell thank you to another customer.
I thought I was on Punk’d or something. just crappy, slow rude service.
I will never go back here.

The first night I tried to shop here I was turned away 15 min prior to closing. I have a 4 year old that was looking forward to getting a hello Kitty for days! She cried the whole way home because she couldn’t make her bear that night! I reluctantly took her back to this location to get her coveted Kitty the next day. We were never greeted at the door or even acknowledged that we were there! I talked to my daughter about the different bears and helped her find Hello Kitty. When we went to stuff her we waited 25 min for the single person to stuff her. The little girls in front of us had a better experience then we did. They got enthusiasm and everything from the lady stuffing their animals. The lady never asked my daughters name or even acted like she meant something. She just told her to step on the peddle. Well the Hello Kitty got way overstuffed and when I told my daughter to stop stepping on the peddle because there was enough stuffing, the lady gave us a dirty look and told her to keep stuffing. We wanted a hug-​able kitty! Not a kitty so hard that she almost couldn’t close her up! After that we were not even directed as to where to go next. We just followed the other little girls and waited our turn for the bath station. Not once were we talked to or helped with finding clothes and accessories. It was quite rude to be honest! We then got the clothing she wanted and attempted to dress the Kitty. She was so overstuffed that the shoes and dress barely fit! I had to squeeze the shoes on it and my husband had to help Velcro her dress. We named or kitty and went to pay for her. The manager who manned the register was not friendly at all. She asked our name, put the box together and asked for the money. I would have thought being a kids place that she would have engaged my child allot more but no dice. Never ever will I even think of going back to this location again! As it is, it will take me a while to even go back into a build a bear location altogether!

I had a beautiful experience at the store.
My dog destroyed my roommate’s childhood stuffed animal and I went to every possible place to repair it but they couldn’t help me. As soon as I walked in to Build a Bear, I was helped and Lisa and Pam worked on it.
When I went back to pick it up, I was going to pay and their response was «you don’t pay for that!».
This experience made my week.
Thank you very much!

They have Doxies!!!
This location is a big one and although I have yet to make a stuffed animal with my kiddo we always stop here. The kid just is not interested in actually doing the whole ordeal, just enjoys seeing everything.
Many options of stuffed creatures, even mini ones that are prestuffed… TONS and TONS of clothes and accessories. There are even random stuffed animals that you don’t buy clothes for in case you have a boy that doesn’t want some girly animal and wants to annoy you with a noisy Angry Bird.
Kids (or adults? if you’re into that sort of thing) can even have parties here, I believe.

I went down to the build a bear today and I loved it! I do wish they had more stuffed animals that wouldn’t get their fur in their eyes because they look evil with it but other wise the staff was nice, one was really helpful and the other was just hanging back. I really loved it other wise.

Had never been to or heard of this store until today. Needed a gift for my girlfriend. Melissa at this location was AWESOME. Great selection, great products, overall a very positive experience

My boyfriend surprised me by taking me there for valentines day and they have HELLO KITTY which i adore! it was my first time there n the employees there were super sweet and helpful!!! They truly made my experience memorable! :)

I have been going to this Build a Bear location for years.
Its clean, fun, fully stocked at all times, with large selection of bears, clothes, and accessories.
I have purchased many bears here and tons of clothes.
The staff is very friendly! They also let me have one of my bears re-​stuffed for FREE. They take out the old stuffing, restuff it, and sew them back up. No charge.

Love it! made my Laker Jew Bear! =)
and the employees are totally friendly & helpful!

I work here so my opinion probably doesn’t count. However, I love this place. Not only is our friendly attitude contagious but making a bear with your kids or loved ones can be SOOO much fun! We honestly have bears for EVERYTHING! We are continuously getting new outfits and accessories in to update your bears or you can just come in with your furry friends for a FREE bath or just to stuff on! If you have not been to the BABW at Westside Pavilion in a while now is the time to go. Come meet the Bear Builders and make a bear with us! It’s really fun!

I love Build-​A-​Bear and if I’m at a mall, I’ll swing by and check out the new accessories that you can buy for the friends you build.
If you haven’t heard about this store, here’s the concept. You come in, choose the stuffed animal that you’ll build yourself and then you can dress/​accessorize it to your heart’s content.
I love that they put a barcode inside your bear so if you lose it and it gets returned to Build-​A-​Bear, they’ll return it to you if they have your address on file.
There’s nothing special about this particular location; the one at Downtown Disney is probably about 3 times larger; but it’s usually not overcrowded and fun to look at.
Great as a gift for a kid or for your girlfriend, if she’s into that sort of cutesy thing.