Budget Truck Rental

Wow, really wish I read the reviews before I booked my online rental. DO NOT RECOMMEND!!! ZERO STARS!!! I canceled my online booking and my account was later charged $ 50 for no show. I was not able to get the charge taken off my account. Horrible customer service!!! Who trained these people!!!

I rented a 16ft truck for an urgent pickup at LAX. My company was getting some products in and we needed to get them the next day.
While the check out process was relatively easy, the truck was in bad shape… The steering wheel has major alignment issues and if the truck was moving straight ahead when the wheel was between 1 and 2 o’clock. The brakes were pretty bad too. Fine for moving a few miles here or there, definitely would have preferred to not be on the highway with it.
My other issues were the return. I called this morning to get a copy of my bill, which still has not arrived and because I called Budget customer service, found out that they charged me a $ 30 refuel fee! I filled the truck 4 miles before returning (after hours through the key return box) but I guess since I was not there to complain and they had my credit card, they just charged me anyway.
So, if you really really need a truck and don’t care about how it drives or looks, and you don’t need a receipt and do need to drop it off after hours then this is the place for you. Otherwise, go somewhere else.

Zero stars! I reserved a moving truck in advance online. When I showed up at 8:00am with 3 guys I was paying to help me load it there was no truck. The attitude could not have been much worse. When you call customer service (India) you then have to wait two hours for a call back (didn’t happen). The people at the facility said the prior month they were short 5 trucks. I came to find out the Budget commonly reserves trucks they don’t have. At noon I was «told» I could have a truck at 3:00 in Glendale. I got a truck from Penske in less then an hour. Don’t get sucked in by the cheaper price at Budget, they run a scam. Call Penske, they are cheaper over the phone then online.

HORRIBLE SLOPPY LAZY SERVICE. Juan behind the counter spoke to me like I was a homeless person off the street who decided to wander into the store and bother him instead of a paying customer asking questions and attempting to resolve an issue. He should be fired. Messy, rude, unprofessional attitudes in here, would drive miles away to avoid this location for a future rental, if there are mom and pop owners reading these reviews then you should check the way your employees are running your shop ASAP!

Terrible customer service. Don’t honor reservations and truck broke down two miles away. The office was very unsympathetic and had us call a 1 – 800 number instead of helping themselves. Waited 2 hours for a service truck to come. This place should not be a budget partner.

If I could give a half star, I would. I’m extremely dissatisfied with their service. I reserved online days in advance to have the guarantee that I can move at the exact time specified. Good thing I called ahead of time to see if I can pick up early. The person on the phone quickly dismissed my reservation and made sure it wasn’t his problem. i mentioned that the terms and conditions allow me to have an alternative if trucks were not available. He refused to give any help or advice, and just gave me the customer service number. It’s so frustrating because I have to move today. After calling customer service, they gave me the alternative, and after questioning the terms and conditions, she told me to still call the other place she suggested. As of now, that place also doesn’t have a truck available. This place is a joke and I will never ever do business with Budget Truck. If you want to avoid stress and incompetent people, then avoid Budget at all costs. Thank you Budget for wasting my time.

This location is OK but their tel.# gets forwarded to the main office after hours and ALMOST as bad as dealing with U haul. 0 customer service after hours.

It looks like everyone has had the same experience. This place should have negative 5 stars. Matter of fact, it should be sued for false advertisement. Went online «reserved» 10′ truck & the morning of I received a call they only had a cargo van. End of the month all other rentals were sold out. So! We ended up with the cargo van & because of the inconvenience we called budget customer service & they promised a «discount» for the mistake & inconvenience. Well that didn’t happen since Budget corporate & Budget truck rental can’t seem to communicate directly. Dysfunctional business. Customer service was HORRIBLE! At the end of the day the charges added up over $ 400. This company needs to fix the issues or soon enough it’ll be over for them. Lastly, I’m still waiting to see a receipt!

Not the best shop to get a Budget Truck even though the location/​area is really great. Selection is not the best, and they have peddlers or what not hanging outside of the location all day which makes it seem a little more low class/​dingy. Being right next to the ghetto vons and recycle center doesn’t help either.

WARNING: JUST BECAUSE YOU RESERVE A TRUCK DOES NOT MEAN THEY HAVE ONE FOR YOU. I think you know where this review is going…
I gave them two stars because once I did get a truck (the wrong size), it did work fine and returning it was fairly easy.
So here’s the big warning. You reserve it online but this branch isn’t owned by Budget so you making a reservation on
basically does nothing and it’s really first-​come-​first served. This is an issue since they don’t say this at all and make you think there will be a truck waiting for you. I ordered the 10′ and they said I could either take a cargo van or a big a$$ 24′ truck. Where the F am I supposed to park a 24′ truck in LA?!
Their answer to this is that it’s the system that screws up not them… which means that they’ve known about this issue for a long time but they don’t care about their customers enough to fix it. Oh and good luck getting a copy of your bill. You’ve gotta call and wait while the guy at the desk talks to other people in the store and then eventually gives you the customer service number which takes a while.
If you want a reliable place, go here:
; I’ve never reviewed them but I’ve rented two trucks from them and they are reliable. I think they’ll also price-​match.

I reserved a 10′ truck at this location, West LA Trailer, because the Budget site said they didn’t have a cargo van. They didn’t have the truck I reserved. They had exactly one truck on the lot, a 24-​footer that was 10 feet tall and totally undriveable by a mere car driver like me. They didn’t even apologize for creating the false expectation that there was an acceptable truck for my move, or call the day before when it became clear to them they wouldn’t have it for me, which left me scrambling for the next hour to find a truck to rent on the last weekend of the month with no notice or reservation. D–