Budget Truck Rental

This place was awesome for a minute but it all went south in the end. We rented a truck from these guys per recommendation of a friend. They gave us a fantastic price especially on miles since we were moving from LA to San Francisco and had to drive back to LA within 48 hrs. The girl on the phone was great and really helpful. We rented a truck with a ramp but when we got there they didn’t have any so we got one with a lift. This may seem like an upgrade but for what we were planning on moving it actually was slowing us down, but hey, we didn’t mention it and took the truck. The truck did the job and we managed to load it, drive up north, unload and drive back all with 3 hrs of sleep so that we could bring the truck back on time. Unfortunately between accidents on the road and the freeway being closed to 1 lane we ran an hour late to our return. And here is my reason for the 1 star review, we called them right when they opened to give them a heads up. The girl said she would talk to John, her boss and have him call us. 40 min later we called back, she said she would try to reach him again and have him call us. A few minutes later she called saying she had talked to John but that he said we would have to pay for a full day rental because of that hour. We re-​explained our situation to her and she was totally understanding however said she couldn’t do anything about it because John said we had to pay for another day no matter what. I asked her what happened to him calling us back and that we would like to speak with him but she replied it was his day off so he wouldn’t be calling us…
…really?
This place just lost all its stars in addition to any chances of us using their services again.