Bruce Jay Associates

Bruce Jay Associates located in Los Feliz handles the tenant portion of my complex in Los Angeles for ten years allowing me to free my time from filling vacancies and chasing after rents. Bruce allows the owner to be the owner unlike other management firms who take full control and leave the owner feeling like an outsider. The Bruce Jay Associates presence is a positive asset to the neighborhood. Bruce Jay’s «licensed» representation from Bruce Jay Associates protects the property owner and the responsible tenant in the long run. Thank you team!

What a scam! I made application for an apartment at 7202 Hawthorn Avenue, Los Angeles, California and paid the fee electronically. Days and then weeks went by with no return calls, no emails, no updates, no anything regarding the application. Eventually, I spoke with Bruce Jay who stated that his company did not make decisions for the owner and that all applications were submitted for his/​her review.
I mentioned that no where in the ad did it say, anything about a third party (owner) evaluating the application and that my application fee should be returned as no services were provided for me. Bruce Jay said he would rework the ad to include something about the qualification process in the future.
What a terrible waste of my money and time. An application fee is a very small amount of money, and normally I would let it go… but after multiple calls and emails… I’m upset.
I feel the application fee should be returned. I’m certain there are consumer laws regarding situations such as this…
Shame on you!

I called this guy last weekend and could not get anyone to talk to. Left a VM and called back several times but haven’t heard back. It honestly feels like they don’t want business. I’ve never rented from them so I have no history and am not out to get revenge, it’s just really upsetting that they have these beautiful vacant listings that I could easily qualify for and they just won’t call me back! Come on Bruce just call me back it’s that easy! If you’re overwhelmed with customer inquiries then you shouldn’t take on new listings or you need to hire a new staff, as it is not only a disservice to the owners you work for but to the community as a whole. Moving already sucks enough! I’ll take down my review if you just call me!

They make you think that they are a small company that is accommodating to all of their clients until you have an issue at your home or when you move out.
Let’s just cut to the chase — they NEVER fix things or update their buildings. The photos they show online are probably 8 – 10 years old for most properties.
Then once you move out they decide to extort money from your $ 5K + Deposit. It is not the tenants responsibility to re-​do your hardwood floors from normal wear and tear. That is an overhead business cost.
Sadly many people don’t realize that renters really do have rights — and it is VERY expensive to sue a company or fight after they give you pennies of your deposit back.
But if I ever win the lottery (or come into a large amount of money) I will file a class action lawsuit with thousands of people in LA who have wrongly been charged. Just look at all the other terrible reviews with the same issues.
All the «good» reviews are from people who didn’t move out yet. Just you wait!

Do NOT do business with this company. If you absolutely must lease a property from them, read your lease carefully. Be prepared to be threatened with legal action if you don’t comply with their every request while they ignore yours. Nobody ever answers the phone or returns your messages and it takes about 3 or 4 follow up emails to get a response. Then the repairs are dragged out and cheaply done. Oh, and there is no chance you will get your full security deposit back, even if you leave their shabby property in better condition than you found it.

I looked at a couple Bruce Jay properties and applied for one of them. It wasn’t until AFTER Elga cashed in my credit check payment that she informed me that the security deposit was DOUBLE the normal amount, so the move-​in cost would be $ 2400 + $ 1200. How convenient, I just paid you $ 35 dollars to consider me for an apartment I can’t even afford. That’s annoying and rude.

bottum line very unprofessional and Olga never returned a call

Made an appointment, Elga never showed, never returned my email or my phone calls. Not worth your time.

haha! this is probably the funniest Unilocal profile ever. i like how everyone’s complaints are brushed off by «bruce jay» as being «untrue.»
my boyfriend and i are currently in the process of looking for an apartment. went to one of their properties last week, when i called the contact he informed i could see it myself as the apartment was unlocked and there were applications in the kitchen. oh and, «it smells like gas because we have to get the pilot light in the kitchen lit.»
man did it smell like gas. and i’m not surprised no one wanted to show the apartment, saying it was rundown would be an understatement.
regardless of that experience we wanted to see another property they had listed. emailed the contact, elga (no last name) who set up an appointment to show the apartment. elga never showed up or returned our call or email asking if she planned on showing us the apartment. oh, and if this is «untrue» i have the email and the time of phone call made to prove it.
we won’t be looking at anymore apartments managed by this company.

Be warned!!! Don’t do business with these people. Nothing but headaches and bad people skills. It’s companies like this one that make living in Los Angeles difficult. Don’t give your $$$ to the bad guys.
Bruce Jay Associates = Bad Guy

I’ve experienced nothing but unprofessionalism from this company. Even people who worked for this company, after being pressed for answers about why request where not being addressed, have conveyed their dismay at how unprofessionally management handles their tenants. The worst thing to have to deal when renting a place is an out of reach, unresponsive number that you can’t count on when there are issues with the property. Do yourself a favor and spend the time to look for a place that has good reviews and that you know keeps their tenants happy. You really don’t have to go any further than reading this page to see the type of company you’ll be dealing with. Take a look at the fake good reviews that have been filtered by Unilocal. Seems like they spend more time trying to hide their reputation than improve it.

I have never taken the time to write a negative review in my life. But I am now. This company is absolutely the epitome of how a business should not be run. It starts at the top in this case. The owner has no right to speak to people the way he does. I feel for his employees. Look at how he responded to other reviews instead of apologizing he got defensive and attacked. Proof is in the pudding. When you own property it is a responsibility. If you can’t handle it, well maybe you should go in to a different business.

I put in an application for a property that I qualified for, they however, they keep giving me the run around, never answers the phone, very unprofessional. I give this two thumbs down, glad I read these reviews before I gave them a deposit.

I can never get a hold of anyone at this office. Not even the rent an apartment. So when there was a place that I really wanted to see, I finally got an appointment after 2 months of calling (approx. 1x/​week). And when I showed up to the appointment that I had made four days prior, there were FOUR other parties there. I didn’t know it was an open house.
It was on the market for 68 days, and I had been calling for 60 of them.
Really, really rude Bruce Jay.

Do not rent from this company. They do not comply with the law in regards to process of returning security deposits. It has been nearly two years since I left my residence that was managed by Bruce Jay Associates and I am still in the process of suing them for the return of my deposit and for being negligent to the process of a walk-​through and providing us as tenants the proper documentation for us to keep our security deposit.
Also, they were very difficult to get ahold anytime I needed a repair or had a question about my apartment. I would never recommend using this company to anyone, ever.

First off… Unilocal,it’s Bruce Jay, not Jay Bruce… fix it.
Okay, so I just hired these guys to manage my home in LA while I’m doing an NYC gig for a couple of years. Without a doubt, of all the companies I interviewed, these guys paid the most attention to detail.
Proof will be in the pudding as they say, so expect an update!

Avoid at all costs — do more research — this is a terrible company whether you’re buying, selling or renting. The staff is very nice until you sign on the dotted line, then beware… nothing will ever be fixed, they’ll tell you to stop complaining & make threats. They’re liars and slumlords. Do business elsewhere, you’ll be happier because of it.