Brody-Pennell HVAC

Reliable HVAC company. Experienced servicemen.

BP installed a furnace and AC system in our condo. They did a very neat and clean job. If it were not for the great system, you would not know they were here. All vents replaced. The installers are very professional and polite. I signed up for the maintenance plan, and was told that refrigerant had to be added, but since the unit was one year old, they would do it for free, but the next time I would need refrigerant added, I would have to pay for it.
This is puzzling, since the service contract is not cheap, and basically all they have to do is replace a filter.
The issue with the service contract is why they received four stars. They deserve five.

My power surge fried my AC/Hvac…call the Brody pennell and they send someone out same day. Friendly and courteous. They had to climb on the roof to get to furnace, and not a complaint or even groan.
They had to order the part that was fried, got it in by and fixed my ac.
I didn’t even have to be there since all the equipment was outside that they were working on .
My how was nice and cool by the time I got home, which is great since it was 90 degrees outside.
Highly recommended.

I have had a service contract with them for a central heater for years and have always been satisfied with all aspects of the process.

BP is worth 6 stars!
I have been with them a few years. They are not inexpensive, but their service goes Over & Above!
They are honest, decent people, and will never recommend products or services more than what you need. I trust them implicitly and will be with them indefinitely.
They are great people!
Sherwin F. Biesman
Administrative Law Judge, ret’d, USA
Federal Building, West Los Angeles

I didn’t give a 5-​star rating because I have had to have a New Honeywell thermostat replaced twice since March. (It was still under warranty so there were no costs, but still it was an inconvenience). I have been a satisfied Brody-​Pennell client for about 11 yrs and have recommended them to many of my friends and neighbors. The technicians seem knowledgeable and they are always on time.

They arrived on time, were efficient, polite, and tidy. I look forward to using them again in the future.

was contacted about a week later by president mike carson regarding my air conditioning service. he agreed with my review, but disputed the amount of time the worker was at my house (1.5 hours vs the actual ~20 minutes). i understand that the worker can put whatever time he likes on his forms, maybe even include travel time even though their office is about 2 miles from my house. but i took time off from work that morning to let him in and out of my house and i did not miss 1.5 hours of work that day. we agreed to disagree.
mr. carson offered a partial refund of ~$ 160 which brought the labor costs closer to other competitors, though he stated that he could not match khan air conditioning, probably because their overhead is lower due to being located in the valley. so $ 440 compared to khan’s $ 375 for a WARRANTY-​COVERED REPAIR …
i appreciate mr. carson’s attempt to reach out to me. i also appreciate the power of Unilocal to inform business owners and supervisors of ways to provide a level of service that is satisfactory to their customers.
however, i am disappointed that it required a truthful negative review on a review site to get a less unsatisfactory response.

Been with them for YEARS. Excellent service.

I rely on this company. They sold me my last AC/​Furnace and do my maintenance twice a year.

Top notch company… Thorough, concise and great followup

They came out 2 days ago to fix a broken AC. Last night it stopped working again. When I called this morning they says they couldn’t get a technician out until tomorrow.
They said they have a 30-​day guarantee on their work but they don’t seem interested in honoring it. I asked for a refund for the call 2-​days ago but refused to do so.
UPDATE: BP reached out to me to make the situation right. I applaud them trying to fix the problem.
UPDATE #2: BP has really gone out of their way to fix the problem. Much appreciated.

My name is Parks Landon and my neighbor referred me to Brody Pennell. From start to finish the service and professionalism were excellent. The techs on the job were extremely knowledgeable, worked very hard and went out of their way to make sure the project was perfect — even outside of their scope of work. I love my new system and I feel I made a very good deal with BP. I highly recommend this company to anyone — I wish I would have upgraded sooner.

My family has been buying and servicing here for 40 years. I had a problem where Brody Pennel was called when I noticed a definite dripping of water from my wall and light fixtures. Soon. a huge puddle formed and I calld 24 roofers to help me. and none were available. Given that it was under my AC unit… I called Brody Pennell… nobody could talk or see me for days. I told them it was an emergency and even if they were not the roofers, the unit had to be checked as the leak was under the roof. Everybody from the serviceman to the service installation manager to the President himself, Mike Carson… acted like I was a big pain in the butt and they definitely did not want to take any responsibility for this or deal with me. I had before and after pictures of the roof to show them. the platform they put the AC unit on was not strong enough to handle the unit and after 5 years was in decline. When it rained. that is when the problem serviced.
The unit was sitting on a foundation that Brody Pennel had used without stabalizing and sealing the infrastruction the unit was on. They took 6 hours to create the platform and denied having ever made this platform. I called the manufacturer Carrier and was told that my unit should have had a specific platform which goes on the roof for stability, security. Carson told me that possibly it was a cost issue why it was never used… horseshit! I have all my paperwork, contract and notes and never once did they tell me I needed to replace a 30 year old foundation.
Again, my call was basically ignored for days and the service guy who came out was lazy and I had to ask him to go on the roof and look into the huge hole in my ceiling… he did not have a flashlight with him and did not do that. or so he said. lazy, lazy, lazy. Then the installation manager came over and was not concerned at all about the emergency value of the situation at hand having made his appointment days later when it was an emergency situation for them to assist with the foundation or at least investigating it. I told him HELP… and he was smug and arrogant and said that Yes, you do have a problem… ie. not my problem. I was blown away at how rude, hands-​off attitude of everyone. When they were selling me. they couldn’t call me fast enough. now there was a problem and no concern or responsibility.
After attempting to reach the President, Mike Carson, he never returned my call. I had to call 2 days later to respond back to me. I find that lack of respect to a customer the first troubling aspect of their customer service. When I told him my family has been using them for 40 years. not even a Thank You. He acted like a total pompous ASSHOLE by stating that I was making stuff up and was creating conspiracy theories. I am sure if he spoke to a man he would never say that kind of misogenist bunk. I told this jerk, Mike Carson that 2 roofers confirmed that the foundation was the cause of the roof damage. This caused a huge hole in my ceiling and damage to the hardwood floors and furniture in my house. Bottom line, I was treated in a very condescending and horrendously rude manner. I am a client and he totally treated me as if my buisness was not important questioning the concerns of the damage to my roof as «not his problem», talking to me as if I was making the whole thing up and it was very insulting to me.
DO NOT USE THEM. THEY WILL APPEAR VERY PROFESSIONAL AND AS YOU CAN READ FROM THE OTHER REVIEWS. THEY DO NOT STAND AT ALL BY THEIR PRODUCT OR CUSTOMER SERVICE. THEY ARE HAPPY TO SELL YOU AND ACT BOTHERED, IRRITATED AND CAN’T TAKE THE TIME TO DEAL WITH PROBLEMS… THIS AFTER SPENDING OVER 50K WITH THEM OVER THE YEARS.AMAZING.
THIS WILL BE SHARED ON FACEBOOK AND ANGIE’S LIST.

I’ve always had a positive experience with this company and would have given Brody Pennell a higher rating except for the fact that our AC stopped working 2 days after our HVAC unit was checked by them as part of our annual service contract. I paid $ 300 for the service contract plus $ 280 to add freon to the AC unit upon recommendation from the technician. When I called them on Friday evening after discovering the AC was not working, I was told it would cost a lot of money for an after-​hours tech to come look at it and then more money to fix whatever is wrong… or we could wait until Monday and it would be free. So now I’m laying awake in the sweltering heat wishing they had stood by their service and come looked at it over weekend. The. End.

Air conditioner was leaking. Brody-​Pennell arrived a few hours later. Technician was professional and knew what the problem was right away. Fixed onsite. Very happy!

Very disappointed in my heating and air conditioning service. One of my three air conditioning units was blowing hot air instead of cold air. When I scheduled, the lady who booked it said there would be no charge since they were going to do maintenance at the same time. Well, guess what. The maintenance guy showed up with somewhat of an attitude. He complained about our landscaping near the units. This was never brought to our attention by any of the previous maintenance guys from Brody Pennel. It took him less than 10 minutes to see our unit was low on coolant and that the breaker had switched off. He reset the breaker, did not add coolant to the unit, saw the vent was now blowing cold air and decided to charge us $ 85 for it. This was not the original agreement when the appointment was scheduled. The office lady he called and spoke to also said that if it took less than 10 minutes to fix, that we shouldn’t be charged. The maintenance guy complained that he couldn’t perform the maintenance because it would require him getting paid overtime. The lady on the phone told him to go ahead and charge me and that they would reschedule maintenance on our units for another date. Now I have to babysit my house for them to service it again in the near future. This cuts in to my work time and pisses me off; hence the one star rating. I am not happy.

I’ve been a customer for many years. I’ve used them to service two units I have.
They’ve been businesslike and professional and prompt. Some years ago, I needed
to fix or replace one of the roof units and they gave me 3 options with all the pros and
cons. The choice I made wasn’t a total replacement and only had a 1 year guarantee
but it has been working well for a # of years. I always get some info on the unit/​s
that I didn’t know before. 80% of their service people are really great. I’m moving
and hope to use this company in the future for my new place.

They charged me $ 935 to replace a board on my furnace. They actually installed a USED board. I looked up the part online after and a new one retails for $ 79. I feel like a total fool. These folks really know how to take advantage of idiots like me. We have a service contract with them, and I can’t imagine what they would charge someone for the work if they don’t have a contract. We are cancelling our service contract. DO NOT USE THIS COMPANY unless you like being overcharged for used parts.

B-​P removed our ancient gravity heat system and installed a forced air furnace in the attic some years ago and has provided various maint svcs since. I am not currently under a service contract. Called this wk to sch an apt to change filter, check furnace and diagnose problem with thermostat.
The resulting service call by Rene M. was excellent. Prompt, professional and precise in every way. The thermostat needed to be replaced. I had done homework on Honeywell’s site and on Amazon and wanted to replace my overly complicated, programmable thermostat with a simpler model. Rene and I talked pros and cons and he replaced the old one while on site today. He didn’t try to upsell me on a more complex model and the pricing was fair (based on my homework and what a second service call would have cost).
I am an experienced home remodeler and maint. person. This call was about as good as it gets.