Bright Now! Dental

Great team. From the front to the back, every employee was professional and funny. I was tense but they calmed me down. They were nice.

Worst dental experience I’ve ever had.
A lot of waiting around between procedures.
I felt like more of a subject than a human.
The x-​ray technician was the opposite of smooth. He kept fumbling around in my mouth. Admittedly, I have a pretty bad gag reflex, but most techs navigate it just fine with a little care.
The dentist was almost devoid of compassion, and she was very difficult to understand. She actually drilled on me all alone! They are way understaffed. And it took an unusually long time. It took almost 3 hours for 5 cavity fillings and a cleaning! The dentist even had to re numb my lower teeth because of the delays while she treated other patients during my treatment. Then, immediately after the painful drilling & filling, she used an almost tortuous vibrating pick to allegedly clean my teeth. It was acutely painful, and I was still numbed! The dentist rushed through the painful cleaning and then abruptly left the room without a word!
Throughout both my visits, the staff kept talking about other social things amongst themselves and how long they had to work. It was incredibly unprofessional.
I would go almost anywhere else for dental treatment. No care in «health care» here.

I had absolutely a horrible experience here and would not recommend this location or any of it’s location to anyone! Save your money, save your time and go somewhere else. They are extremely disorganized and the service is appalling!!! The call center is the worst. Ran by incompetent people because apparently they don’t know how to read insurance information properly. I called a location directly, I got rerouted through the call center, and she sent me to a location 15 miles from my house. Then when I got to the location, not only was the front office customer service horrible, they told me they didn’t accept my insurance, even though the call center assured me they did. If they can’t handle something as simple as that, I don’t expect them to be competent to handle my dental work!

I would not recommend this dental to you. The doctor does not seem to have a heart filled with enough love for the patients. I went their for twice for consultation, but each time she was in a rush; all her behaviors seemed that she was trying to save as much time as possible so that she could have more «customers» to make money from. Or that she does not think the patients in «consultation status» deserve her time and real attention. I’m not sure if I really decided to let her treat my tooth would she become a better doctor or not; but I’m sure this kind of doctor does not deserve the society’s full respect.

I was not happy with my experience. I had chosen this office because it was on my dental plan and had seen good Unilocal reviews. I had x-​rays done and then met with Dr. Humphrey. She suggested major work had to be done and said she would write it up. After 20 minutes the office manager came in with estimate of work instead of doctor to explain the work. I told office Mgr I would not discuss with her and just wanted appointment for teeth cleaning. When thousands of dollars are going to be spent and this is the first time you have met doctor, I think she should explain the work and cost.

I called early in the AM to schedule an appointment as a new patient. The lady on the phone said she can get me in at 12:00pm. She said to come in 30 mins prior to fill out paperwork or 15 mins earlier if I fill out the paperwork that was being e-​mailed to me. I never got any e-​mail (not even in my Spam folder).
I called back, got an answering call center and not that actual Bright Now Dental office. The gentleman advised that if I didn’t get the e-​mail, I can go onto the main website and print the forms. I printed the three forms they had and filled it out. I showed up at 11:42am and handed over the forms. My appointment was at 12:00pm. I waited 45 minutes after a scheduled appointment time. Nobody was at the front desk to assist me. I had to get the attention of a Dental Assistant to cancel my appointment (most help I’ve gotten so far from this office).
This is the most unprofessional practice I have ever encountered. I usually trust Unilocal but this time I went along with Aetna’s preferred provider. Next time, I will use Unilocal.Even the Tips by other patients have complained about their useless appointment. As a practice, why even give out appointments if they will not be met? Perhaps the scheduling system needs to be refined.
I understand that it may be busy, but having a practice with multiple dentists and even an office manager — a courtest check-​up to let the person waiting in lobby that the appointment may run late way past the scheduled appointment. The worst was it was requested that I come in earlier too!
By now, you should know that reviews and customer experiences on Unilocal do matter in California. You’ve lost potential business and a would-​be repeated customer.

I have had some nightmare experiences with visiting the dentist and now I have found the ONLY place I will go. All the staff are so comforting and really take any anxiety out of a visit to the dentist. My nurse Alex was so sweet to me and the work the Dr Vo performed was outstanding. I highly recommend Bright Now Dental.

Four stars because the dentist is STILL a horrifying place lol… but Dr. Vo and the crew are friendly, knowledgeable and helpful. Their service, friendliness and professionalism made it worth leaving my other dentist.

I brought my son here to get hes tooth fix and I thought we was going to be there forever because we where a walk-​in and in less than 2 hours we where called and plus we left the place happy, they made a great job on my sons tooth and now hes painless .We found our selves a new dental place.

I am very happy with Bright Dental. I’ve done my fair share of research and having bad experiences with other doctors. After going to doctor smiles and having been charged 400 for just xrays, I was impressed with this places $ 50 charge for oral exam.
They deliver great work and customer satisfaction at an affordable rate. Hello after all i do have insurance and they definitely are fair and are not out to get you.

I’ll be honest I was a little doubtful of visiting this office when I read the reviews but I saw the new Visit promotion and I couldn’t resist I absolutely loved and enjoyed my visit everyone is super Friendly Alex was super funny and made me feel happy lol the dr was awesome She explained everything I needed. The Office is super clean everything is digital the X-​rays automatically appear on the computers
They have financing available. I will definitely be returning.

Very nice people and great customer service I would recommends friends to come here. I know I would keep coming here. Thanks for the great service

I usually hate going to the dentist but Bright Now changed my perspective. The office is clean, the staff courteus and professional and the atmosphere is very relaxing which is great for someone like me who had horrible experiences with several dentist. They explained to me in detail what i have to pay without any confussion. The service is excellent I had cleaning and filings done and all i can say is that Dr. Colleen Vo did a top notch job. I highly recommend they will not force you to do or pay for anything that you don’t want.

Went in for the $ 29 deal.
They told me I needed a DEEP CLEANING and that they shouldn’t even do the regular cleaning until i get the DEEP CLEANING done. Then they told me I had THREE CAVITIES.
I’m 26, and brush daily. So I thought I better get a second opinion. Went to a different dentist recommend by a friend. NO cavities, and the doc said I definitely don’t need a DEEP CLEANING.
READ THE OTHER REVIEWS, STAY AWAY!!! Or ignore everything they say and get you’re cheap cleaning done! Just don’t let them fool you!

BEWARE DON’T GO!
I went to have a simple cleaning and dentist told me I needed deep cleaning and cavities needed to be filled. Told regular white fillings were not ok because they will break very soon, so I should get the more expensive ones. Very unprofessional, dentist let dental assistant do fillings and teeth hurts so bad and has been 3 weeks already. Was told to come back so they can fix. Went to my old dentist and was told you had deep cleaning last year, your teeth should have been fine with regular cleaning. I have reported this dentist to the BBB. Will try and sell you everything, even the kitchen sink!!! Please don’t waist your insurance or personal money at a place like this… Manager doesn’t even speak when you walk in!

First time Walking inn for information front desk crew gave me a great customer service made me feel comfortable to bring my family too this office. Braces coming soon Can’t wait!

Buyer Beware!
Went in for a teeth cleaning. Dentist told me that my teeth were so clean that I didn’t need a cleaning. Told me I have several cavities that need to be filled. I checked with a real dentist and I do not need any fillings. The brightnow dentist lied and quoted me $ 1000. Did not clean my teeth and charged me $ 29.
This place is a bait and switch trap.
Do not go here.

Buyer Beware. Dental Cleaning $ 29.00.
I have my teeth cleaned every six months by my regular dentist (160.00 with xrays) so my teeth are well kept. I called about this offer and was told that the cleaning included free xrays and cleaning so I made the appointment. After the free xrays on duty dentist came in for the review. I was told that I had extreme tarter under my gums and that the normal cleaning would not be recommended. The recommendation was to have a deep cleaning after numbing my mouth. The dentist left saying that the manager would be in to see me. Manager came in and again went over the xrays and recommended deep cleaning of all four quadrants of my mouth. Totaling $ 600.00. Well needless to say I left without any cleaning. Office is very nice and new. The equipment is up to date. However, the pitch is the same old bait and switch. Just sayin. Beware and get a second option. Don’t be intimidated. Just get up and go if you feel uncomfortable.