Brentwood Medical Group & Laser Center

One word describes Bethany Barnes «QUACK»
The subtle and ineffective treatment I received leaves me questioning her skills as someone offering Osteopathy.
I felt treated like a customer sale rather than a patient.
I am still in the same scale of pain as I was before but $ 105 out of pocket
A refund has been requested I am yet to hear back from them!

Can’t get an appointment to a closer date! Everytime I call, I have to book 2 – 3 weeks in advance for a laser appointment. There’s only 1 tech, meanwhile they constantly advertise on Groupon for their laser treatments, but can’t keep up! Obviously, they need more techs, but won’t hire them. Don’t advertise for more patients if you can’t get them in! Also, the rooms where they perform the laser treatment are not clean!

I have been visiting Brentwood Medical for three years. The staff, doctor Tavari, and environment there were truly awesome. I met my favorite Regina there. She is knowledgeable, professional, and genuine. She cares about her clients on a personal level and is passionate about helping others improve their skin’s health. I started with IPL and laser hair remover, and after amazing result and great feeling that I am in good hands I decided to do Fraxel Laser. Happy with results! I had light acne scars in the form of brown spots and some hyper-​pigmentation from the sun. I have planed to do Fraxel again in October, because Regina recommended to do it after summer time, when the skin doesn’t have any tan.
Thanks you so much, and cant wait to see Regina in October.

I started visiting Brentwood Medical after purchasing a Groupon for laser treatments. After my first treatment with Regina, I knew I’d found a gem. I’ve gotten laser treatments at other offices, but none provided the special treatment I receive from Regina and the staff at Brentwood Medical. Regina is quick, thorough, and effective in her treatment. I feel so comfortable with her and that’s not to be taken lightly with these types of treatments. Regina’s honesty is both refreshing and welcome, esp. when I want to attempt a treatment that either won’t work or cause me injury. I value her expertise and have never been given a reason to doubt her. The laser packages are also extremely reasonable… I’ve paid in the thousands at other laser centers without much success.
The office staff at Brentwood Medical are also always so polite and welcoming. They recognize my voice when I call (when does that happen these days?) and do what they can to accommodate my appointment requests no matter how difficult they prove. Dr. Tavari is also so wonderful. I feel so comfortable seeing him and seeking his advice for any ailment. He does whatever he can and if necessary will tell me when I need to see a specialist. I love this office and staff so much that I’ve referred many friends and my family for various treatments (who btw have received the same wonderful treatment from Dr. Tavari and his staff) and have been thanked many times over for the referrals.
Happy Beautification

Come here if you’re just looking to get in and out. Yeah the front desk isn’t very friendly and all look like they hate their lives, but whatever. I’m not here to chat anyway. I check in, get my hoo ha lasered in probably 2 minutes, schedule my next appointment, and I’m out. Nothing to complain about. They get the job done right and that’s all that matters! Don’t come if you’re looking to be treated like royalty and build a relationship with the laser nurse. That’s definitely not what she’s here for. But I did make her smile once, and I felt like I could do anything in life after that!

I came here after purchasing a Groupon for laser hair removal. I’ve had zero problems with the front desk and nurses. They always schedule me fine, and in-​take me within 5 – 10 minutes of when I get there.
After six completed treatments with Regina, I can happily say I’ve just purchased another set. Regina is very competent and nice in working with the laser machine and that is what I care about, and also, the results which I’m happy with.
I’ve always scheduled appointments during the weekday and parked on side streets. I don’t mind the walk.

RUDE & UNPROFESSIONAL — The front desk staff is terrible. I showed up to my appointment on time and was told I was late and my apt was a different time!!! Then was treated by the worst bedside manners ever from the Laser Tec Regina, I cannot express how rude and ill-​mannered this person was & accusing me of having fake tan on «I did NOT have anything on?! Nothing I had followed pre Laser instructions to a tee — she proceeded to get a cloth and SCRUP my leg with out even asking me, I walked out and will NEVER return. Don’t waste your time with this place, they don’t deserve your business.

***Do NOT let Regina does the laser hair removal on you!!!*** MAJOR ATTITUDE, UNPROFESSIONAL, UNETHICAL, AND INCOMPETENT! Seriously, why would ANY medical facility employ someone like this who can get them liable for mal-​practice and injury! Its completely beyond me!
I went to laser the baby hair around my forehead. From the moment we went into the treatment room, she shouted at me ¨I’m not gonna laser the forehead area!” I asked her why? She shouted again:“It will look funny! You will regret it!¨ When I asked her what did she mean by that, she just kept shouting and repeating the same thing ¨Im not gonna do it! You will regret it!¨ Since she could not explain clear enough to convince me with her limited English and heavy accent, I insisted ¨I came here specifically to laser the forehead.” We went back and forth like weŕe in an arguement or something! Finally with her agitated and irritated manner since the get-​go, she ¨agreed¨ to laser the area I want done.
Now we finally ¨come to an agreement¨ she asked me to show her the line where I wanted laser. Before I could even make sure we were on the same page about the exact ¨spots¨ to be lasered, she shaved off my hair on a much larger area than I requested! I asked her how long is this procedure going to take, she shouted ¨One minute!¨ And it literally lasted for one minute.
Didn’t administer any numbing cream before she started, didn’t give me ANY after care instruction. Started without warning and it hurts a lot. Stopped without warning or explaination either. All of a sudden she started again but didn’t put eye protection goggle on me. When I asked her to put one over my eyes, she shouted ¨Just close your eyes!¨ From getting indoor tanning regularly, I know that these intense light can really damage your vision without proper protection goggle. Since she was SO rushing and I wanted to get out of this horror experience fast as I can too, I did not insist. The red pulsed light when I close my eyes felt like they can make me go blind.
This MEAN, LAZY, CRAZY woman should have her nurse or whatever license she holds revoked because she is risking to cause serious bodily harm (someone’s vision) on patients NOT FOLLOWING SAFETY PROTOCOL!!!
When I was leaving their office, I told the front desk girl about what happened, they told me they received the same complaints from other customers about her too. Than WHY THE HE’LL IS SHE STILL WORKING THERE?!?
CRAZY!

I thought the front staff was perfectly fine. Fast, efficient but not the friendliest ladies. My laser hair removal appointment was right on time. The room was clean. I was in an out in less than 20 min total.
It’s a good value, but its not a high-​end experience. I’d go back, but it wasn’t my favorite place.

Had two massages with Andrina. Fabulous both times. She is highly trained and very professional. Attentive to customer’s needs. She checked regularly re: comfort, temperature, and level of intensity of massage. Very therapeutic, healing hands. Kind and considerate. Andrina really cares about people. Has a good heart. Uplifts the spirit while invigorating tired muscles.

Galina is fabulous !!!
I’ve been getting laser hair removal at Brentwood for almost 2 years. They are fast and efficient I have never waited more than 5 minutes for my appointment. The office is clean and the staff are friendly.
Saturday appointments mean no parking charge. My dentist is also in this building and parking during the week can easily cost upwards of 10 – 15 $ so unless you must go midweek aim for Saturday.
Dr. Tavari is very pleasant and personable too.

I had six hair removal treatments from an upscale place in Manhattan Beach, results sucked! (Bikini & Armpit area) So I bought a Groupon for six hair removal treatments here and because I didn’t want the entire Brazilian area done, they offered to include my armpits for free at no extra charge, without me asking for anything, very dope! In my experience here, over the course of about 1&½ years. I received awesome results. I definitely can tell they turn the machine up a lot higher in volume. I’ve never waited more than 5 to 10 minutes. Usually I don’t even get a chance to sit down before I’m called in. The front office is super efficient even though it’s a busy office with many different kinds of treatments. They always call/​text you in advance to remind u of ur appointment. Large window for appointment time. They’re willing to work with you on pricing, and they initiate the conversation. Which is awesome because I don’t price negotiate. I think it’s embarrassing as hell! When a price is too expensive in my opinion, I usually say nothing and find somewhere else cheaper. Now I just do touch ups from time to time at a really good deal. I recently asked about their Restylane prices and they’re much cheaper then my last two doctors. Only negative thing about this office is the parking can be a nightmare.

New patient, bought a groupon. Think the office staff needs some training in customer service… the aesthetician was great. So if you can put up with terrible office staff (5 different people sitting there, no one welcomes me, no one has me fill out new paperwork until 15 minutes in– which delayed my appointment by 30 minutes– no warmth). So if you can handle the front desk, the aesthetician was warm and competent and great!

I came here after purchasing a groupon for laser hair removal. I was a little wary since the reviews on this place were very mixed. However, after six completed treatments, I can happily say I’ve just purchased another set.
I’ve had zero problems with the front desk and nurses. In fact, they are very friendly and helpful. My questions have always been thoroughly answered, and they tested out the laser for me so I’d know what to expect. Out of my six appointments, I’ve only had to wait for one of them, and even then it was only for 15 minutes. That being said, I have only been in on Saturdays, so the weekday experience may be different.
Extra bonus — the parking structure is free on Saturdays!

I went here on a Lifebooker deal. The front desk, doctor and nurse are so nice. The nurse and doctor were very patient. My appointment was on time and was not rushed in and out. Parking was easy too. Plenty of residential parking around the area since they don’t validate for the garage parking.

I went to Brentwood Medical for a massage Saturday. The recap of my experience is as follows: Nicest reception on the phone call when booking my appointment and was able to come in within a couple of days. Yay! I have been suffering with neck and shoulder pain for months. I arrived to a friendly reception from Cathy. She was waiting for me when I departed to ask about the massage and thanked me. I felt so welcome from start to finish.
The massage was incredible. Brittany worked on my aching muscles and gave me one of the best massages I ever had. I will definitely return for another dose of awesome. I slept better the last two nights than I have for months. Thank you Brittany and the staff of Brentwood Medical Group!

Great customer service. I was nervous about the procedure I bought, but the receptionist made me laugh my nerves away. The Esthetician was kind, gentle and friendly. I recommend this place to everyone. Did I mention the facility was extremely clean?! :) GOT here!

The front desk staff is terrible and they have no understanding about how appointments work. I showed up to my appointment only to learn they had already
given my appointment away even before I arrived to someone who had a later appt but just happened to show up early. I was told very rudely that I could either wait or reschedule. Don’t waste your time with this place, they don’t deserve your business.

What a terrible service at the front desk. More specifically, Kathy, that was so rude to me. It was unprofessional and uncalled for!

Great service. Went in for a full bikini, happy I found this place on Groupon :)
Oh and structure parking is expensive, found a spot on the street a block away, didn’t mind the walk at all. You shouldn’t either