Brentwood Club Service

Fast and friendly response by Tech Erick to my wife’s dead battery in Mar Vista. Fixed the problem quickly and restored mobility. Thank you, Erick

POOR SERVICE. Compromised my personal information.
I called AAA to request battery service. I asked the AAA dispatcher, Lisa, if credit card payment would be accepted over the phone or with the technician, and she said yes, the technician will be able to take credit card payment. Cesar, the technician, replaced my battery in my 2003 Toyota Corolla in my garage. First, he asked if I had cash or check, which I replied no. When he asked for my credit card, he took it out of my sight and held onto it for 5 minutes, presumably processing payment. I kept my eye on him as I filled out the AAA battery service form, because I have been a victim of identity theft in the past.
I did not see a credit card swiper, but did see that he took an imprint of my card on a receipt. He then walked out of the garage and called the shop to make the payment over the phone. My apartment building is known to be very echoey and conversations can easily be heard inside and outside of the apartment.
He proceeded to say ALL MY PERSONAL INFORMATION (credit card number, exp date, security code, address) out loud. My roommate in the apartment said she could hear everything loud and clear — if she heard it, ANYONE in our neighborhood could have easily heard it. He said my credit card was declined, and I asked if I could speak to the person on the phone to give him an alternative card. The person over the phone would not speak to me and asked that I give my card to the driver directly.
This is NOT okay. It was not communicated to me that my credit card information was going to be said aloud over the phone and payment would be made that way. I DO NOT feel that my information was safe or respected.
This is POOR communication and POOR customer service. They need to change the process in which their technicians take credit card payments, make sure they have credit card swipers in their service vehicles, or AT LEAST make it clear, from the beginning that cash and check payments are preferred because credit card payments are done over the phone.

I was totally satisfied with Miguel getting my car started. It took a while because the battery was drained and the jump starter packs didn’t work, so he had to use the truck cables.

Rafael in unit # 1 rescues me ! Extremely competent, very calm, and polite. He came with his truck and within 10 minutes he was towing my car to service station in Santa Monica. Thank Rafael !

My Tow Driver was Farzod and he was so helpful. I was in a car accident and he arrived in about 10 minutes after I called triple A. He loaded up my car, dropped it off at a body shop and took me home. He offered me water and turned on the heater as I was chilled. He made me feel safe and comfortable.
It is always so nice to be able to tell about good customer service experienced.

Car wouldn’t start at 5:15pm on a Thursday. Imagining that auto service would be similar to cable company service, I feared that my weekend would be gone. The service arrived at 5:40, car was up and running at 6:15pm. So impressed.

I needed a Flatbed Tow truck to bring one of my cars to the shop (all wheel drive). I received service through AAA and was helped by driver «Frank». Dealing with Tow truck drivers could be an unfortunate experience. However, the driver and his coworker were helpful, respectful, and prompt. and most importantly they were very delicate with my vehicle. I would not hesitate to use their service again!

Came twice in one day for me when I locked my keys in my trunk. My car’s trunk wouldn’t open with the alarm set, so I’m not going to fault the guy for that, but I wish he had known that one could access the trunk by pulling the back seat down (I wish I had known, too). After he unlocked the car a second time (I called them back to the car thinking my spare key might have been in the glove compartment) my boyfriend pulled down the seat and I got my key without having to call a locksmith.
I am mostly writing this review for the serviceman, Ali. He was prompt to arrive and very nice.

Very poor service and unresponsive. After waiting 45 minutes I called them to confirm they were coming and it would still be 30 min. I asked if they could take credit cards and it’s CASH ONLY.
I am stranded in the middle of no where. How am I supposed to get a large amount of cash? What business that relies on mobile services require cash these days?!? Buy a damn iphone!
And why would you not clarify the means by which you PUT FOOD ON YOUR PLATE to customers from the beginning of the customers emergency? Please don’t make stranded customers wait 45 min in the rain, at night before you tell them their money is no good.
I changed my own tire in 15 min and didn’t waste my money.
By the way CASH ONLY towing is considered predatory —