Boost Mobile

Boost Mobile stole my money,
over $ 100 balance vanished and Boost Mobile customer service representative with a broken English declined to help.
Request to recover the missing balance declined.
Poor service coverage anyway, stay away from Boost Mobile.
Boost Mobile, you lost one customer forever.

This place is pathetic and has no respect for our community playing all their loud crappy ass music thinking it’s going to get more customers in

I don’t have boost mobile but I came to activate my brothers phone since it was deactivated. The girls (all of them) are pathetic. No communication amongst one another. One of the girls tried helping with a SIM card she ordered it. Once it arrived they called to pick it up. I went to pick it up and the girl that was working there didn’t know where it was. She didn’t know what I was talking about. So I called the next day asking for Nadia the girl that helped in the beginning and she said to come in when ever that she left the SIM card visible for anyone who is here. So I went the following day and the MANAGER (fucken rude) Rocio, took no accountability about the SIM card being ordered incorrectly and didn’t apologize for wasting my time. Just so unprofessional. The worst phone service EVER!!!

We thought that one of the salesman was great. She gave us a magnificent story about how great the deal was. I wanted a phone with a keyboard, so I got an old model with a discount. She told us that if we did not like it, we can return for another phone or return it. Well the phone is an old model, so it did not perform and we returned. We could not talk to her, but her manager, Rocio welcomed us with a horrible attitude. Told us that her employee gave us wrong information, once we got the phone, we got it! That was it! We asked many times to talk to someone above her, but she refused. In the end she gave us a card with her name and told us that she would call us… that was 3 weeks ago. Unfortunately, we ended up paying for her employee’s eagerness to sell by giving us wrong information. We are NEVER going back to this store and certainly, do not recommend.

don’t go this places!!! they are the worst, there is a fact guy with a bad actitud horrible!!! Please DONT KEEP HIM THERE otherwise you will have NO customers AT ALL.

the girls there were extremely nice and very helpful. I got the phone I wanted (sharp aqous Crystal) with an awesome case. This is the second phone I bought at that store and I will definitely go back to them.

First off I wish I could give them no stars because of they’re shitty service I received the past couple weeks and today. My husband went in on the 14^th to buy a brand new phone he’s been a loyal customer of that location for almost 3 yrs. He bought the brand new HTC desire and days after he purchased it the phone started acting up not being able to text messages freezing up so we went in and they reset the phone hoping that would work, and as we’re they’re the girl tells me that either way they can’t can’t exchange the phone for me because even tho I was within my 10 day exchange period the phone has a very I mean very little scratch on it and that it couldn’t be returned which I immediately flipped because the scratch is sooooo small it’s not even noticeable I’ll even post a pic of the scratch so u all can see. The days after that the phone starts freezing up my husbamd takes it in again. the same girl that helped us last time which her name is Rocio was trying to sound smart like she knew what she was talking and was being very rude. Of course she didn’t want to exchange the phone and said she couldn’t even give him the number to the manager. And told him to come back when she’s there which is tomorrow. So I called the store and spoke to Rocio and she tells me that she told my husband that the manager would be able to exchange it tomorrow. When that’s a lie because she never told my husband the manager would exchange it she was just rude and said sorry come back and talk to her. She’s rude and she’s a liar and they need to re evaluate what kind of customer service they’re employees are giving cause I got attitude from day one and that’s not how a business should be ran. I seriously hope the manager is able to help us tomorrow because all this is ridiculous.

Been a boost customer over 3 yrs. I got it cus of thr «unlimited everything» for a flat rate. well these badtards have been killing my data at 2.5 gigs & I cant go online gps is slow. searches.etc. paid for a smart phone that they render useless. so I come in to pay $ 15 more for more data capabilities.. #1 I cant understand this girl her speech is slurry. n braces n spit is all you see. its disgusting. .
#2 she should have told me there is no topping off immediately.. Instead it will not take effect till your next pay cycle. So I will do it when I come in. I. 2 weeks. till then in carrying around a damn useless «smart phone» im going to looking into changing service providers ASAP
Boost is not unlimited.. It does limit you. Used to love them & now they suck. (bird)

They are going to start capping their «unlimited» usage/​data to 2.5 GB starting in January

Walked in because I wanted a smart phone with no contract. The most important reason I selected Boost is because of their shrinkage plan, where the monthly goes down eventually. I like that it’s reasonable and there’s no contract. I also like the fact that it was not too overcrowded, although when I came in yesterday there were plenty of people signing up (talk about bad timing!) After the 5^th payment, I also get a free accessory. I love the perks! The store is cutely designed as well, with the whole neon glow. I like the professionalism here. I also like the fact that I do not have to charge my phone for more than 3 hours.
It seems that I will be a loyal long time customer of Boost since it’s an off spring of Sprint (I learned something new yesterday). Service is listed as one of the best by JD Power & Associates.