BoConcept Los Angeles

Wonderful indeed! We recently purchased a sofa, L shape, and are very excited to have it in our living room. Aline was such a pleasure to work with: efficient, kind, knowledgeable and
experienced. She was our «go to» person at BoConcept. We also had pleasant interactions with others as well. We love the style and hope to look for more things in the future.
The quality and design is impressive. YAY and thank you BoConcept. A store you can trust.

I have nothing but positive things to say. There was an order mix up — the Owner of BoConcept himself contacted me and fixed the entire issue. I am so impressed with their customer service and how they stand behind their product. And the quality of the furniture goes with out saying. 5 Stars! I highly recommend BoConcept on La Brea.

I love this Bo Concepts and I love this location. I purchased a Fermo sideboard and Fermo media unit for my mid-​century modern home near the beach about a year ago. The pieces fit perfectly with my living room and I get lots of compliments. What is so wonderful is that their pieces are so timeless! They can look great in a home built a year ago as well as a my home built 1961. The customer service at this location is excellent. They are friendly, knowledgeable, and really stand by their product. I plan to purchase more of these wonderful designs that are all about combining quality, function and beauty!

I was a longtime customer of the Chicago BoConcept store that closed. The LA store reached out via email offering out of town delivery, so I gave them a shot. I’ve had nothing but customer services issues from the start, including 1) missed dates, 2) commitments that were not kept (I worked with Lasse), and 3) delivery people that didn’t have the right parts and didn’t know how to assemble my couch (pieces were delivered later, which I used to finish the job). Throughout the process, Lasse/​BoConcept showed little concern about the poor experience I was having. If you’re not local (and therefore unable to physically visit the store so they can’t ignore you), I recommend staying away from BoConcept LA.

The staff here was very friendly, knowledgable and eager to please. It was a refreshing change after some of the stores I’ve been to lately. I love Bo Concept’s clean modern pieces that are not only stylish and innovative, but affordable as well. The delivery people were as great as the showroom staff. Overall a great experience.

I bought a love seat, coffee table, a rug, and some pillows and other accessories (vases, etc) from the San Diego location about 5 years ago and have been so impressed by the quality (I use all items daily) and how many compliments I receive. The love seat is beautiful. Sadly however, the San Diego location has closed down and through a move, I lost two little screws that held the coffee table up. I contacted the LA location and they mailed me some from the store free of charge!!! OMG how nice! Then a week later, I contacted to ask them how to clean my sofa, as it got a bit dirty from the move, and they recommended a cleaner for me and were able to take my order over the phone and ship it to me. Not only are the boconcept products amazing, but the customer service is amazing and I’ve always been very impressed by the store and people work in it (have also been into other locations). Thank you BoConcept for all that you do — from the service to making each of my homes a beautiful one.
Thanks again,
I-​Shan

Absolutely love our Milano extendable dinning table that was purchased in BoConcept and received lots of compliment. The shopping experience was exceedingly amazing as their staff was attentive and helpful. Would recommend to others.

Love this store! The Staff is fantastic! They often have amazing deals. If you are looking for cool and great quality furniture and house décor, this is your store! Totally worth it!

I am in love with everything in this store. And, happily, my son and daughter-​i-​law are too so I get to buy things for them here also!

Bought a dining table and 4 chairs.
Service was good at the shop, but they forgot to charge the legs of 3 chairs when I was there, so they had to call me back to ask for my credit card details again.
Table and chairs delivery was smooth and on time.
The issue happened after a few weeks.
I was traveling for work and not using the table for a while until one day I finally had dinner and the light on top of the table showed a huge crack on it.
I emailed the shop that was not that responsive. After following up they said they would talk to the manager. I had to follow up again to hear that I scratched the table and some toothpaste could do the trick. I replied specifying that it was cracked, not scratched. 3 months later and still waiting on their reply…
The 2 sides of this expandable table were also not completely aligned (talking about millimeters, to be honest), but they said that is the way their tables are. Mh good to know that you don’t make aligned tables!
Anyway, I am sure their products are great, but for what you pay (not cheap stuff!) the service is bad and careless, especially after the delivery.

Manager eventually called and after several more calls with independent warehouse and distributor all was straightened out. Too much work on my end.

I purchased from Bo Concept several times because they carry highly customizeable sectionals. If you’re tight for space, or need an exact configuration, Bo allows you to get all the bits just right. Leg heights, arm widths, firmness, you name it you, they can build it just the way you need it. The quality is good and the prices seem to be in line with the market. The reason I’m only giving this location two stars is due to their delivery service. You see they don’t have their own delivery crews. They sub that out to another company called Ukay. Three times they’ve delivered to me, and three times they’ve absolutely sucked. From the pre delivery phone call, to the half-​day window of delivery, to the guys showing up with Design Within Reach shirts on… they just can’t seem to get it right. Who has time to sit at home for four hours to wait for a delivery? Tip… if you place an order with Bo Concept, request a will-​call and then arrange for your own delivery with a reliable company. There are plenty around.

Excellent and fast service from Lasse and his team. I had an issue with an old table I bought from the Santa Monica location 3 years ago that had a defective top, and Lasse took care of it immediately with no hassle, and a couple weeks later I had a brand new table. My faith has been restored in boconcept due to the exceptional new management here.

I like you BO CONCEPT!
Friendly people who are working in this place really try to do their best to help the customer.

BoConcept has been great in terms of furniture research and shopping. If you go to the La Brea location ask for Judy as she’s great in terms of answering questions and providing ideas for all your interior needs.

The lady Stephanie from the store is super nice, when a small issue occur, she fixed it immediately. The delivery people are super nice and careful. They wrap everything in blanket, so it won’t get damaged. They wipe all the furniture before they leave.
Be sure to stay away from Rapport furniture across street. Spent 30k there and is a nightmare. Still in dispute with them. Their management is a joke, constantly come up with lies.

Bo Concept has fantastic furniture, it is reasonably priced and it quality. The staff really make the store worth it! They are so fantastic and easy to deal with. Thank-​you Bo Concept!

I recently moved into a new office and went looking for stylish furniture and someone who could help me design my space.
BoConcept has a wide range of gorgeous furniture and the staff is both very capable and knowledgeable and friendly. They helped me design my office and suggested some creative solutions along the way that I would have never come up with on my own.
I strongly recommend you consider BoConcept for your home or office.

If you appreciate beautiful and contemporary Danish Design, BoConcept is the store for you. The style, layout, inventory and staff are fantastic!

I love BoConcept’s stylish furniture, awesome accessories, and the staff’s wonderful service, they have a great team and under the new ownership service has never been better! BoConcept has a huge selection of fabrics and furniture that is just gorgeous. The BoConcept designers are helpful and knowledgeable, do yourself a favor and check them out.