Blue Bath

How do you know that you are doing business with a quality company? A group of people that you can trust when it really matters? An organization that listens and strives to meet the needs and concerns of their customers? These are the companies that I want to do business with. And the few that stand out I an willing to go out of my way to promote.
recently has shown itself to have some of the people that it talks to become just such a company.
In our highly automated, commoditized world, it is when a person needs to get involved that the true nature, spirit and heart of a company are shown. As, as we are all too aware, mistakes can happen, people are required to get things back on track. And it was in one of those uncommon mishap situations that I needs to engage with Rick on the support line at
. He not only was polite and professional, he understood that I was unfamiliar with the process and helped me through it. He made it as easy as possible for me. None of us wants a problem to happen, but it is good to know that there are good people there in the off chance it does.
This is a business that has been committed to keeping this customer happy and, I have little doubt, it does the same for all of its customers. I highly recommend that you consider them when in need of any of the products that they carry.

I wish I could give this business 0 stars. I wish I had read these review before placing my order. Please take the 1 star ratings for BlueBath seriously. One possible reason for the poor quality of their products is that they all ship from the manufatures or third party warehouses. BlueBath never sees your product and has no quality control. Their online service is just an order processing company.
I specifically ordered 2 sinks and a faucet from BlueBath because, according to their website, they had them in stock and would ship in 1 – 2 days. I placed my order on Saturday and assumed the order would not go in until Monday, which was fine. Late Monday I got the order confirmation email. I scheduled my granite guy for Friday. Wednesday I went to BlueBath to track my order. According to my order confirmation email: «Once your package ships we will send an email with a link to track your order.» As of Wednesday PM I had not received anything. I poked around their website for quite a while only to discover I could not track my order onlilne throught their website.
Thursday I called BlueBath to ask about my order, as if it was not on the truck I would need to reschedule my granite guy. I was told part of my order shipped that day from 1 vendor and the other was expected to ship that day from another warehouse, and they did not have the tracking information to give to me. they would call the vendors and get it and email me the info. This was approx 2:30pm eastern time. I called my granite guy and reschuled. I asked the BlueBath rep to explain why all 3 of my items, listed as shipping in 1 – 2 days were being shipped in 4 – 5 days and he blamed the vendors and warehouses. I explained the the «ships in 1 – 2 days» was the primary reason for choosing BlueBath. He insisted it was due to the vendors and not BlueBath’s fault — big help.
Friday at 1pm eastern, I had not received any tracking info. I called BlueBath and was told that my order was actually shipping from 3 different vendors/​warehouses, not 2. I was also told that it was too late in the day yesterday to call the vendors for tracking info so they were emailed and the BlueBath rep would now put me on hold to call and follow up on those emails. This was a load since I had called early in the afternoon and there is no reason all 3 shippers should be closed at 2:30pm on a Thursday.
I asked to speak to someone with my complaint and was told I would have to hold first for them to get my tracking number — really!?! I have to hold while you do your job you were supposed to do yesterday before I can complain about you? I said, «If that’s what I have to do.» She said it was. After being on hold (10 min long distance), I was told she still did not have the info and would email me when she got it. She would now transfer me to someone to handle my complaint.
Basically, I got an apology. I think for a company who’s only job is to process your order and forward you another vendor’s tracking info, they would take the timeliness of those orders going out and the provisioning of those tracking numbers more seriously. I mean really, that is their only job.
BTW, I just received an email with 2 of 3 tracking numbers, but no invoice or description of which tracking number is for what. Literally: «Per our conversation over the phone, I have two tracking numbers ready for you, both shipped with FedEx: 92 770 023 350, 574 473 548 879.» That is it, no additional info. Nice