Bill West Plumbing and Heating

I have been a loyal customer of Bill West Plumbing for over 12 years. In the past they have always billed for their work hourly. I really loved the honesty of paying for the actual work done. I believe the last time I used them the rate was $ 90 an hour with of course a one hour minimum. They were a fantastic company.
Now it seems they are under new management and the hourly pricing option has gone, replaced by «book prices».
One example is that I wanted to have a kitchen faucet replaced, which for me (not a plumber) could eat up the better part of an hour but for a plumber would be a 30 minute job. The estimate was $ 261 with no parts (I provide the new faucet). So this would have been the $ 90 minimum before but now it’s nearly 3 times the cost.
I’ll be installing the faucet myself.
Bill West Plumbing used to be a really special business, kind of a throwback to simpler, more straight-​forward times, but now it’s basically the same as most of the other plumbing companies out there.
Really disappointed to have to search for a new plumbing company after all these years with Bill West. I hope there’s still an old school company out there that will charge based on actual work done. If anyone has a recommendation, please let me know.

The business owner Mel contacted me directly to schedule an appointment. However, due to having a leak, another plummer was on the way. Mel understood and said it was a mess up by the phone service and wanted to make it up to me. He asked for the invoice from the other plummer and paid it in full.
Mistakes happen but it’s very rare in this day in age that a company tries to make good on a mistake that was out of their control. I’m shocked that the owner did this. This action shows that this co. has integrity and takes pride in their business. I’m confident to trust in their work and know if I do have another plumbing issue, I would not hesitate to call «Bill West Plumbing and Heating».
THANK YOU!!!

Excellent service… their technician Eddie Matthews was prompt and professional. He was explained everything clearly and fixed it right away. If ever in need of a honest plumber I highly recommend him!!!

Eddie MAthews from Bill West fixed our gas leak right on time. He gave us a fair estimate and and got the work done.
We would call him back Antimw

We called Bill West when once again, our plumbing backed up and our main line needed to be cleared. I’ve had the line cleared 2x in 2 months, so obviously I’m not calling the company who did that «work» and charged me nearly $ 200 for it. We live up a drive, so snaking the main line almost never costs what companies advertise for a main line. We’ve been ripped off over and over by rooting companies that hold you hostage once sewage is backing into your home, overcharging and doing a lousy patchwork job. So I was feeling bitter when I called Bill West based on a coupon postcard we received in the mail. I checked Unilocal,and the reviews seem schizophrenic, so I really had my guard up.
Gloria on the phone was courteous and responsive even to my snarkiest most skeptical questions about how soon we could get help and what it would cost. She actually tried to answer my questions, not just push me off the phone and she was kind doing it.
Well, they called when they said they’d call; Juan M showed up when he said he would; he did the work they said they would including snaking the line down to the city sewer nearly 200 feet and putting a camera down so we could understand what’s going on. And they only charged us what they said they would. For the original presumption of 80 feet of snaking.
Maybe it’s a sweetheart deal to lure us in, except Juan explained everything he was doing and recommending, even quoted us up front what the next, expensive service would be and would cost so we can take time to comparison shop. The coupon deal is at least half the cost of their regular main line service — but they’re up front about that too. Long story short, I paid a fraction of what I’ve paid in the past for vastly better service.
I hope the honeymoon lasts and we found a good plumber even at their full regular rate. Gloria and Juan M from Bill West could not have been more exemplary!

Usually Bill West Plumbing is reliable so when I had a problem with a leaky pipe I called Bill West Plumbing. Unfortunately I was unsatisfied with the work and feel I was overcharged for work that I was not certain I really needed. After the plumber finished, my water pressure was extremely low. When I called the office they wanted to charge me to come out and look at the issue that their plumber created. I am really bummed out on the service and will need to find another plumber.

I hate to write reviews like this but ALL businesses need to know one thing: don’t take your customers for granted.
1). (10÷30÷15) Called and had them go to my elderly aunt and uncle’s house to diagnose a leak under the kitchen sink. Michael the plumber called back to state a leaky kitchen faucet was the culprit. Estimate: $ 500+!!!
2). Michael and I agreed that we would provide the new faucet and he would return the next day (10÷31÷15) between 12p-​2p to install the faucet. Approx: $ 225+
3). I called the office to confirm the 10÷31÷15 appt between 12p-​2p with Michael. It was confirmed.
4). Saturday (10÷31÷15) came and went. NO SHOW. NO CALL. NO MICHAEL.
5). Sunday (11÷1÷15) NO CALL. NO SHOW.
6). Monday morning (11÷2÷15) I called the office to reschedule the appointment for the same day… we agreed Michael would come by my elderly aunt and uncle’s house on Monday afternoon (11÷2÷15). Appt confirmed.
7). Monday evening… NO SHOW. NO CALL. NO MICHAEL.
8). I believe I showed patience and forgiveness… unfortunately, because of your in-​house communication ineptitude, you get the «We Suck At The Plumbing Business» award.
9). After a week or so of writing this review, I was contacted by someone «important» from the business. They wanted to «make it right» and pay/​reimburse us for the cost of the repair from the plumber we ended up hiring. Wow!!! Could this be too good to believe?
10). Yes. Sadly I called them back to fax over the invoice to get reimbursed as they had offered. So I left a message for the guy who made me the offer and I NEVER heard back from them/​him.
UnilocalERS…YOU’VE BEEN WARNED ABOUT THIS PLUMBER!

Another great visit from Eddie Matthews at Bill West plumbing! Everything fixed perfectly and at a great price! So happy to have a great reliable plumber!

Great service especially by Eddie Matthews!!! very detail oriented and dedicated service. Highly recommended. He came on Saturday when I had emergency and did a great job.

Always great service! Friendly, prompt, clean, reliable, professional, knowledgeable, and so forth. They have always taken the best care of my needs and I wouldn’t use anyone else! I especially recommend Alfonso because he knows what he’s doing and is very fair and courteous. I can’t say enough good things about him!

I had been without hot water when I called at 8am. I was quickly given a window of 10 – 12 that same day. I received a call at 9:56 that a technician was on his way. Alfonzo showed up at 10:20, diagnosed the problem, left to get the parts needed to fix the water heater and had the entire job completed by 12:00!
Great service!!!

Just had Bill West Plumbing out to my condo last week to repair a leaky bathtub. It required two appointments, one to diagnose the problem and a second to do the repair work once we saw that parts and more involved labor were required. On both appointments, my serviceman, John, was on time and courteous, and the work was done in the estimated amount of time.
One thing I like that they do is send emails to confirm appointments. My only complaint there is that I did not receive an email confirmation about my second appointment, making me question if it was really in their system.
My only reason not to go to five stars is that I felt the cost of the work was on the high side (at least much higher than I was expecting for a job of that scale). That said, I would not hesitate to use their service again for future plumbing needs.

So long Bill West.
I was a customer of Bill West Plumbing for over 19 years. They were never the cheapest, but they were reliably safe — they got the job done without breaking the bank… until recently.
Both myself and a neighbor of mine (also a multi-​decade customer of theirs) noticed a huge change in their pricing on jobs completed this year. They still do very good work, but their bills have become hyper-​inflated.
In the past, prices were determined by the main office. Generally they would send a senior plumber to assess the job and offer a reasonable price using standardized hourly charges and minimal part markups. Now, their «service techs» quote you based on how much they think they can get from you. Our last bill had the equivalent of $ 300/​hr labor charges and a part that was 500% the going price at plumbing supply stores.
So a word to the wise — they are not the same «Bill West» as before…

Eddie Mathews showed up right on time to fix the loose toilet. He was kind and explained in detail what issues we have and could have in the future !!! He got the job done quickly and cleaned up everything before leaving! I would recommend Eddie to anyone asking for a honest, hard working plumber!!!

Robert Westphal was my technician, he did an awesome job with a task we were struggling with, he is fast at what he does, highly recommended. Bill West Plumbing.

I had a wonderful experience with this company. Robert Westphal is friendly, quick and experienced. Took care of our plumbing problems right away and made sure to explain the nature of our problem and how it occurred. I totally recommend him.

Robert Westphal is the technician to fix all your plumbing needs. Highly recommended!!! Fast service guaranteed.

Bill West Plumbing
Once again this company has been efficient in handling my plumbing problem
Last time I used them they sent Alfonzo an outstanding technician. This time I was smart enough to request Alfonzo and was so pleased with his expertise, efficiency and courtesy.
The dispatcher kept me informed of when he would arrive and he solved the problem quickly
Sharon

I don’t review often, but this is one of those times I do. Fast service, very friendly, and Robert did the job right! All I have to say is thank you for your awesome service!

We have used Bill West many times over the last 7 years. The other day Travis came — another excellent Bill West employee. We were impressed with his ability to diagnose the problem, explain the problem, and fix the problem. With plumbing problems it is always so stressful, but we really felt Travis was honest and excellent!