BevMo!

i called them right at 9PM just as they were closing, girl said «we’re closed» and hung up. All I wanted to know is that kind of beer they have available in kegs so I could run the options by my boyfriend, so I called back with this quick question, she answered and then hung up on me again. Really? Going to King Kegs on Rosecrans, its worth the drive to get the service.

It’s unfair to give one stars to this stores as most employees are nice and pleasant to deal with. Many there are available to help and guide you in your scavenger hunt. However, this one guy, had a nametag that read «Brian» needs a lesson or two in customer service. He is rude, disrespectful, has a foul mouth and does not carry himself as an adult. Working as an employee at any store that focuses on service, one, especially Brian, should not bring personal issues to the work place. I could go on and explain how this «gentleman» treated me and my wife but it’s a waste of my time. I’m seriously reconsidering to shop elsewhere for beverage but I won’t let this decelerated guy hinder me from going to one of my favorite stores.

BevMo needs a lesson in customer service. I shop at BevMo only for the five cent sale on wine. Doesn’t matter which one you go to the customer service is horrible! You can expect good prices but not good customer service!!!

I’ve had it with this place. Today was the last time. Had my cart filled with 6 bottles of wine and a 12 pack of beer. 5 people in line and only one register was open. The one open register was taking forever. Others employees standing around. I finally abandoned my cart and walked out. I love my wine, beer and liquor. I’ve given this place plenty of chances.
Other issues:
1. Buy one and get the 2^nd bottle for 5 cents — Not all wines, but select wines. This policy never makes sense in the Wine world, where you are to experiment and try different wines. If I’m trying a new wine, I don’t want to buy two to get a good price! What if I hate it? Now I’m stuck with another bottle that I hate!
2. «Save $XX if you buy 4 bottles of wines with XX label»: Ok, get ready for a scavenger hunt looking for the special bottles that qualify. Go down every isle and carefully scan the bottles. Why can’t management just put all the different bottles that qualify in one place??? I know Merlot has a different place than Pinot, but at least make a little section where we can easily see which wines qualify. Don’t send us on a scavenger hunt. We don’t have time!
3. Prices: Not great pricing for a Superstore type of place. I love my wines and keep a detailed log of each one on my tablet. Upon comparing the prices of the wines I had tried, Ralphs supermarket has MUCH lower prices when you buy 6 bottles and save 30%. And unlike Bevmo, at Ralphs you can buy different bottles and try different wines! On their liquor, Costco and Ralphs are materially cheaper (you have to buy 4 bottles at Ralphs for the discount).
4. Selection: One thing I’ve learned about wine is that you should NEVER buy the bottles that are sitting in the middle of the store (where you see them first and have big signs). Generally, these are the ones they’re trying to get rid of. Not only at Bevmo, but even other places (such as World Market/​Cost Plus). And Bevmo often raises the price, then says «Buy one get one for 5 cents»…which means you are now stuck with an extra bottle of something you won’t like. Their wine selection is maybe a tad bit better than Ralphs. I expected better.
My two favorite places remain «The Wine House» and Ralphs. You can’t beat the value at Ralphs when you buy 6 bottles and save 30%. The Wine House (about 1 – 2 miles away on Cotner) is your Disneyland if you enjoy Wine. Excellent selection at good prices, and without the games of Bevmo. The Wine House is the ONLY place where you can trust buying the wine that’s advertised on display. And always try their «staff favorites». However, The Wine House is very expensive on the liquor/​beer. If you’re looking for tequila, Bacardi, etc, Bevmo’s prices are much lower than the Wine House.
This review is getting long. I’ve had other issues with Bevmo in the past. Their beer prices are good and have kept me going back. But even that changes week to week. After wasting a long time looking for my bottles of wine and then seeing the long line with only one register open, no more. Adiós Bevmo.

This place is very close to where our family lives. It’s right off the 405 fwy, it’s so convenient to drop by on the way to our family’s house to buy a little something. They always have plenty of parking & always have some great deals! We just bought a belvedere vodka in a package that came with glasses for only $ 20. It’s a perfect gift!
I highly recommend this location.

I’m not here to talk about the prices, the parking lot, or the selection of booze. If you’re looking for those reviews, just scroll down.
These 5 stars are for Brian, the MVP of this store. If you want to talk to someone who really knows about wine, he’s definitely your guy — extremely knowledgable and helpful! We live down the street from this location and frequently attend Friday and Saturday’s $ 2 tastings, and from this, we’ve learned a lot from Brian. He is our favorite!

This branch is close to my place so I usually go there for my beverage supplies.
Everyone is so nice and voluntarily eager to help the customers.
Last time I was there was 8:55PM and I had to buy a gift for a friend. It was the end of a tiring day for me so I assumed the people working in there could’ve been tired and not so nice by that time.
But I met Gabby with this nice smile on her face and all that positive energy. She assisted me with finding a proper gift for my friend (who, by the way, loved it the next day I gave it to him) and did not even rush to get rid of me and just take off.
She also came to the cashier and did the transaction, and finally offered me a very nice beer glass for free.
I could tell she did all that sincerely expecting nothing from a random customer like me.
I don’t think it’s BevMo’s training and policy to create such a nice atmosphere (since I’ve been to other locations and did not have such a pleasant experience), it’s just the management and the staff at this branch, specially Gabby, who are doing a very good job.

Every time I go to this place I swear I’ll never go back because of the dank atmosphere and largely unfriendly staff– but today was the absolute limit. I’ve been there numerous times simply because they’re on my way home. But I go to the cashier with two 2-​liter bottles of Diet Coke. That’s it. Exactly the same thing I buy every time. But this time the cashier asks to see my driver’s license. I said, «Are you kidding?» «No,» she replies snottily, «It’s company policy… if you look like you’re under 50 years old.» She obviously picked some random number out of a hat, and I’m in my forties. I have since looked online and found similar stories posted by people in their sixties who say the minute they handed their license over it was run through a reader. There is absolutely NO legal basis to demand someone’s identification for buying non-​alcoholic beverages, much less scanning their ID (and harvesting their information). Thankfully I kept my ID — and purchased elsewhere (saved a lot too). But in this day and age, with every morning there’s another report on the news of retailer databases being hacked — they think they have the right to demand my – and your ID with absolutely no justification?
Pass. Whoever runs this company is a pretty scary item.

First time here and was unaware that this is a Place where you have to be 21 or older, I’m kind of shocked as I bought some food and the woman helping me said that I need ID for it. I asked her why given that it wasn’t any alcohol and she said that I could speak to her manager if there was an issue. I responded that I would have liked to ask the manager why I needed ID to buy some food and she got him saying that I refused to show my id. Ok first
aval, it was pretty obvious that I had never been here before and wish that the woman could have told me the reason why I needed ID instead of having to summon her manager.

Don’t call for help on a large order, they’ll send you to the website. «I don’t know check the website.» Which I had already done, that’s why I was calling the store… It’s such a POS site, and its search engine turned up none of my requests. Thanks for all of the customer service, BevMo!

This place is the Worst on customer Service and the Store magr. has no good people or management skills. My son needed to use the restroom before purchasing this lady Stefanie was abusive and very rude showing disrespect for my son and me. Stefanie is a angry person and has no people skills and lies to benefit herself! My son used the restroom and I confronted Stefanie why she put the keys up in my face she said I let use the restroom this one time and we don’t let outside people use restroom. I’am a customer in your store. This store Magr. said didn’t you come here 2 yrs. ago to return chocolate! I said you have me confused with someone else and if a customer has a return from 2 yrs. ago let it go. Move forward move on. Don’t buy here they are sneaky and shady on prices and don’t care about your loyal business.

it’s conveniently located right when i get off the freeway, and on my way into town. i usually stop by to pick up a bottle of port for dinner or for hanging out with friends. it is a smaller bevmo, but still has a decent selection of beer, port wines, and single malts. the people who work here are friendly.

I could never give a BevMo less than 3 stars. That much alcohol in just one location?! I went here to find a bunch of beers from all around the world. They didn’t have much selection, but it was good enough to put together a big beer basket. Whatever they did not have, I was able to scoop up at World Market which is literally just down the street, a couple of blocks down.

Love this place when they send you coupons! Otherwise you can get better pricing at Costco!

Customer service was horrible! I was looking all over the store for this beer for awhile and finally go to search for an employee. There were 5 employes by the cashwrap just chatting away while a store semi-​full of customers. I was looking for Pliny the Elder and asked if they had any they told me no but said they have other really great beers. I told them no but thank you. As I walked away the employee talked with another employee and said it’s funny how people gets so fixated on brand names within an ear shot. Unbeknownst to them I was getting a gift for my cousin in Michigan who specifically requested this beer. Very Rude! I went to go pay and just got a soda. The cashier asked for my id. I ask jokingly «you guys ask if for soda what’s in it? «The cashier was very snotty, replies «it’s a liquor store.» Super rude and unfriendly.

Honestly all BevMo’s have good customer service but I have always found this location to be the best. The layout is a little weird compared to other locations but since the staff is friendly I just ask for help. Convenient location and parking has never been an issue for me.

Great selection of alcohol! Tons of choices from cheap to expensive.
Amazing selection of beer, wine, and liqueur. There’s even a small selection of snacks to choose from.
Staff is somewhat friendly.

If you want wine, what a disappointment this place is. Unless on sale the costs are high. Don’t be fooled by their 5 cent second bottle scam. You can buy one bottle for less at other places
Their selection of good wines is mediocre. Total wine destroys Bevmo in this area. I find that LA wine has the best costs in the area but their selection is. It large.
However their liquor and beer collection is good enough which is why I gave it 2 stars instead of 1 star

Parking sucks so bad!!! I drive a truck and it’s always a hassle to park here.
The store is way smaller than the other bevmo’s I’ve been to but they have the main stuff most people get.
The guys here are really sweet and don’t get bothered by asking so many questions and recommend some awesome beers for me and my friends to try !
Service a+
Parking needs major work

Small, disheveled. Some items labeled; others not. Came looking for crème de noyeau to make a Teddy with bourbon…
In and out; simple