Best Western Plus Dragon Gate Inn

Customer service: ⁵⁄₅
Price: 100/​per room
I and my bf there for Thursday night.
We are just looking for cheap and close to his work so I found this place.
Ppl are nice and helpful.
Room was clean and really nice!

The hotel staff is very friendly and helpful. They had our room ready an hour before check in time, which was awesome because we were ready for a nap. The room doesn’t have a microwave, but Eric offered to heat up our food for us! It was a very nice gesture.

My stay at the Best Western Plus Dragon Gate Inn this past weekend was so memorable that I am writing my first Unilocal review. Upon arrival at 4:45pm there was a short queue to check in and the customers in line were mentioning that the elevator to the building was broken, a lovely precursor to the following events. After checking in I was given keys to a room on the 3^rd floor. Unfortunately, after opening the room I realized that it had not yet been cleaned. I returned to the lobby desk and waited in another queue for a new set of keys. Regrettably, approaching the new room on the 2^nd floor I could hear that it was already occupied by guests. I returned to the hotel lobby, again and there was still a queue. I’m not suggesting that this is the hotel lobby agent’s fault. She activated a new set of keys and escorted us to our 3^rd attempt at a room: third time’s a charm. If the housekeeping staff had adequate training to update in the system which rooms have been cleaned or still occupied this problem would be solved. The broken elevator was still out when we departed on Sunday afternoon. Elevator repair companies can fix this every day of the week? It was a convenient stay for my purpose in LA, but definitely not returning or recommending this hotel.

Giving just three stars because they are renovating and once done it maybe sharp. My room was renovated and I liked the walk in shower however rooms next door were being worked on so I heard boom boom bang all throughout the day. It’s in Chinatown so close to much to do. The front desk girls always said hi… They seemed friendly but the fake kind. Parking is $ 15 a day and they don’t have adequate spots, they be wanting to take your key too and my mimi benzo don’t play that lol I’ll park my own car. I’m the type to get livid if they scratch my car I’ll b the one to do that thank u. The spots are mad narrow and its two car per row so essentially one would block someone if the hotel was booked. Don’t think the price is adequate for that hotel so I bounced. Breakfast was same olé waffle machine and manufactured liquid eggs

Stayed here for one night
Positive: Near to metro station
Front desk person who has done our checkout (I don’t remember his name) was very helpful. He had called the taxi for us when we were on a tight schedule to go on a city tour. Really appreciate his efforts in making our checkout process simple.
Negative:
Toilet flush is so crumpy
Shower area has only half door
Wash room is so small
No microwave in the room
Power points are too unstable to plugin any device

This hotel was great, the front of the house employees Brenda and Mike were the best. They really surpassed our expectations in customer service. An the hotel was great breakfast was included and location was great! Went to see the Knicks vs clippers used über from the hotel but all in all 5 star quality all around!

I had no issue with checking in. I was told that over night parking is now $ 15.00 a night. I have a business meeting early in the morning so I will miss the breakfast. The room is spacious and clean. King size bed with nice earthy tone furnishings. The receptionist was helpful and friendly. I would stay here again.

The good: newly remodeled rooms, clean, parking attendant was really nice, fun to walk around the neighborhood, awesome breakfast (pancake machine!!!)
The bad: the walls are paper thin and you can hear everything your neighbor says and does. Our neighbors arrived to the hotel at 11pm… ugh my night of sleep was over :(I could hear them taking showers, kids running and playing and hair blow dryers. It was like they were in my room. This went on for 2 hours before I decided to call the front desk, only to find our room phone didn’t work (in the morning I discovered the headset had been disconnected!). After nearly 3 hours I had to yell through the door that joined the rooms to please be quiet. They finally settled down about 20 min later.
I really feel this hotel needs to do something about sound proofing the rooms. We paid $ 170 to only get a few hours of restful sleep. Thank goodness our children slept through!
When guests arrive late, it would be nice for the hotel to maybe have a quiet policy. I understand people arrive to LA from different time zones but if a policy is in place maybe people will be more mindful of others.
When I shared my story with the front desk she apologized and said oh yeah you were in a joining room but that was it

it is 1am… The people on the floor above my bed are walking heavily and sporadically back and forth. I can hear everything, their heater being turned on then off, the increasingly heated discussion about the temperature in the room, plans for the evening. This sucks. I’ve heard of paper thin walls before but paper thin ceilings? Now there is the ritual dropping of toiletries. At one point I was sound asleep. I am continually amazed at what passes for a 3 star hotel on the west coast. I have all night to stare at the ceiling and think about it.

Incompetent operation. The hotel is located in the middle of Chinatown. However, the front desk peron barely speaks Chinese. They do not know how to properly process credit cards. They did not know where to call in to the card processing center. As I walked in, two individuals also appeared to be discouraged and left the place.
You can pay in cash, if you leave an extra $ 150 deposit. But the opration looks suspicious, or incompetent.
We went to Gaden suites in korea town. There was no problem with our credit card.

I stayed here for one night during a recent work trip. Overall, my experience here was good. The location was great for me, as I was working in the civic center area and the hotel was within walking distance or a short bus ride. It’s nothing fancy, the room was pretty basic, but a good size room and with large, comfy beds. The bathroom was clean, but rather cramped, even for someone like me who is 5’3″ and 105 lbs. I had a corner room, which made for some nice views in the morning. Staff were great — very friendly and helpful. I was originally planning to stay two nights, but finished my work early and was able to cancel my 2^nd night at the hotel with no problem. Much appreciated! I do think the room was a bit overpriced — $ 161 per night was a bit much for a basic hotel room, but downtown LA prices can really fluctuate, and I wasn’t finding anything else with a better price that wasn’t a roach coach or in a bad neighborhood.
The courtyard outside the hotel’s front door has businesses on either side, including a Chinese pharmacy and a martial arts studio. There was a children’s class going on when I walked up to the hotel, which was fun to see. :) I had no problems with the neighborhood, I walked around looking for a restaurant around 7:00 pm and felt safe. There were very few restaurants open at that time, at least within a block or two of the hotel, so if you are looking for a late-​night snack, you might be out of luck. There is also a Chinese grocery store half a block down from the hotel. I liked the hotel’s added security measure of requiring you to use your room key to activate the elevator from the lobby to your floor.
Adding this hotel to my list of options for future business travel to the area.

I will give this place one star simply because the bed was comfortable, the room clean and quiet. Seriously folks this is one step away from a true Bates motel experience. The property is so old, it has zero air conditioning in the check in area or breakfast room. I was a true weary traveler and this place does not even have a lobby or a couch or comfortable chair to sit on.
The property sits in China town and is a rough place to stay, especially if you are a woman alone. No bar, no restaurant, no customer service– a horrible place. Shame on the Best Western Chain!!!

Beautiful hotel in very friendly neighborhood. Erica, front desk, outstanding, especially when an employee called in sick and group of Sheriff police checking in, all the while waiting on a fax my company needed to send so we could check in. She really kept her cool and made ALL of us feel welcome. Thanks, Erica, you are the reason I’ll be coming back with my family next time!

Picking up friends from the local Chinatown hotel. recently remodeled. Newer lobby. Cleaner hallways. Reasonable rate in eclectic neighborhood. Pretty central to the city.
Not The Ritz Carlton, but a place to hang your hat for a night or two with Character.
This hotel has a small business center and free continental breakfast downstairs. The front desk girls are always so friendly when I come by. The bedrooms are clean and comfortable.

Really like this place, I’ve been here on 2 different occasions and found the staff very helpful, the rooms clean and comfortable with queen beds, flat screen tv, nice bathroom and everything you need! Especially on my second stay I had a room with wooden floors which I like much more than carpet. The breakfast is from 7.15 until 10.15 and is pretty good, they range from scrambled eggs and sausage to granola and yogurt and also have waffles. They have a computer room and also a gym which is a big plus for me. I would definitely book with them again next time I’m in l.a.

Extremely friendly/​helpful staff, clean/​stylish rooms, best WiFi I’ve had since traveling, amazing location, what more could I ask for? I want to live here!

Why would someone choose to stay at a Best Western Dragon Gate Inn in Los Angeles Chinatown while on vacation?
I’m usually skeptical of how hotels are rated (esp. AAA’s red diamond system) because ratings are usually opinionated and off the mark. Given that this is not a five star hotel, my room was updated/​clean/​comfortable (esp. queen size beds), with free cable/​wifi (faster than expected), free continental breakfast (simple menu), fridge, a workout gym and a private garage ($ 10 daily fee).
The hotel also provides a business center (two PCs and printers) for guests. The front desk people were very friendly, pleasant and helpful (but are not connoisseurs).
Most importantly, this hotel location is conveniently located in a safe/​clean Chinatown area and is accessible to most public transportation and highways. Many of the downtown LA areas of interest such as the Financial District, Little Tokyo and Koreatown are within walking or driving distance. For those who are Fast & Furious fans, Dom Toretto’s house and sandwich shop are only a five minute drive (for a quick pic).
Two bus lines (which became our favorites) are within walking distance. The DASH bus line is only 50 cents per ride and will take you almost every where in downtown LA. The BOLT bus line (see separate review) will drive you to Las Vegas in 4.5 hours for $ 26 one way.
I should mention that Chase, Bank of America and HSBC ATMs are within walking distance as well.
Last but not the least, whenever we’re hungry for authentic Chinese/​Vietnamese food, we’re literally within walking distance to the nearest dim sum, phở or bubble tea restaurant.
This hotel location may have had it’s problems in the past (based on older reviews) but appears to have addressed them.
If vacationing in LA again, I’ll definitely consider a return stay at this Best Western hotel. I would also recommend this hotel location if you want convenience and your agenda is enjoying the city/​sights.

Calvin is awesome. He ordered us a pizza at 2 am when we are drunk. Best customer service ever!

Just awful. See my check in for some of the details. Shame on Best Western for allowing these owners to use the brand. This is the worst Best Western we have ever been to. Do not waste your time.
Here’s the original Checkin from my phone. I changed the formatting:
Horrid hotel. While the beds seem clean, the rest of the room is not. There is thick dust everywhere! The baseboards and floor are splashed with dirty water spots, the drawers, closet shelf, and headboards have a thick film of dust and grime.
The wifi is spotty at best. When I tried to connect using the ethernet cord in the room, i quickly discovered it was not plugged into anything on the other side!
The walls and floors must be made of tissue paper since we can hear everything (and I mean everything) going on around us!
There is nowhere to plug in the leaky coffeemaker except next to the toilet. When I called down to ask for coffee packs that fit the small single cup machine (we were given full size packs used for full pots) I was told we shouldn’t complain and we must be doing something wrong.
For $ 200+ a night I expect more, including not being blamed for a leaky coffeemaker.
Do not waste your time or money!
Holy cow! The bathroom window does not lock at all and is accessible from the flat roof just twoish feet below. See pic of blinds.
And don’t get me started about the drugs being used and sold outside our window…

1. Staff is truly friendly & very attentive, Devin is AMAZING. I will go back solely because of the customer service.
2. Rooms are big and clean
3. Safe
4. The breakfast is very good, fresh sausage, Turkey available too, breakfast sandwhiches, fresh squeezed juice, fresh waffles, pancakes and more, lots to choose from and the waitress goes out of her way to attend to guests
5. The layout of the hotel is a bit strange, but it sits above a small, quiet plaza that has mostly Asian ran businesses, including a nice café that has just about anything you need (white chocolate frapp is delicious), a massage and nail spa, a post office, pharmacy and small karate gym. Which makes it very conveniently located!
6. Parking is only $ 10 with all night in & out privileges

The hotel does not really meet Best Western standards but everything was ok: tv, coffee machine, free wifi, nice breakfast, $ 10/​day parking. However, the blankets were not 100% clean.