BedHead Pajamas

I love ordering from Bedhead Pajamas & their Liberty of London pjs are so well made!
I like shopping here even more because of Rosita~ she is the best, always helps me find just what I need! Excellent company and superb customer service!

I own 8 pairs of these pj. I absolutely love them they’re amazing they are super comfy look good always and are worth every penny. Customer service rep Rosita Guzman is amazing. I had to return a pair because of size and I got perfect service, really great.

Fabrics are nice, like made in USA. Medium fits me at 5’8″ and 135lbs, but my friend who is 5’3″ and a has a larger chest had to get a large and was swimming in the length of pants and sleeves. My husband bought them for me for Christmas — more expensive than any pair of pj’s I’d spend on myself. Of course I’d never return them, but for that kind of money, I was really disappointed that there are no pockets in the robe and no basic trim sewed at the neck to hang it on a hook. Really? Hang the robe on the hook in my closet and is stretches out. Shouldn’t have to sew in my own trim for something that expensive. And every robe should have pockets. I was going to try to just send a note to the manufacturer, but they have no web site I could find, so maybe you’ll see this here.

I love these Pajamas. Own several pairs. Always come back for more. Have had nothing but the best customer service from Rosita. She is very knowledgable and accommodating. I highly recommend these products and if you have any questions or concerns, feel free to call.

I love ROSE & BEDHEAD PJS! I have been a customer forever. As a musician, I work & travel a lot and when I’m home, all I want to do is put on my BEDHEAD PJ’s and relax. I probably own 60 pair which are spread between my 2 homes & 2 studios. ROSE is my girl! She always goes the extra mile to find me the one last pair in the warehouse when there is a particular pattern I love. Every time I call her with some crazy request, she makes it happen… surprising people with a gift of the PJ’s, keeping me up to date on when new seasons are happening, etc. ROSE represents the company so well. And the PJ’s are worth every penny. And I am SO happy that they have plus size too. It is SO NICE to buy beautiful PJ’s in my size. I have the same first pair that I bought when the company opened, a animal print that I still wear all the time that someone gave me as a gift. These PJ’s are INDESTRUCTIBLE. Not sure what the customer was doing that had destroyed their pj’s that I see on Unilocal,but not what I do which is relax, wash them in cold water and dry. THANK YOU Rose for always remembering the things that make you special, like how many sisters I have, my daughter-​in-​law, granddaughter, etc. I buy a lot of these PJs as gifts too. They are fun and a great pick-​me-​up for someone sick or stuck at home long. And they have the greatest sales. I can always count on ROSE to go scrounging through the warehouse and does not give up until she has done her best to see if there is one more pair or a similar pattern to what I’m looking for, even when they are on sale. THANK YOU ROSE… you are the best, and sell the best PJ’s.

I called in for a quick question about shipping, I decided to chat for a bit. I was lucky enough to get Rose to assist me. Not only did she answer my questions regarding shipping but she went way beyond and helped me get my order on time! Awesome!!! Rose is probably among one of the Best customer service reps I’ve come across! Bedheads is VERY lucky to have her!!! Thanks Rose… Love my pj’s too… :-)

I just ordered my 4^th pair of Bed Head pajamas. I love pajamas and have a hard time finding them in plus sizes. I really appreciate that the company makes beautiful pajamas to fit the lager woman. I ordered directly, by phone, form the company for the first time. I was truly impressed with there customer service. Rose took the time to talk to me about size and fit. She was incredibly helpful and gracious. I love the product and the customer service too!
Just doesn’t get any better!

Product only review:
Got a set of these pajamas sent to me as a gift — very nice quality fabric — 100% smooth lightweight cotton a nice fine weave, super comfy fit.
Pretty fabric design!

Terrible Customer Service! We gave a pair of Bedhead pajamas for a Christmas gift and within a month the stitching in the waistband started to unravel. The pajamas were sent to Bedhead for repair/​replacement, but Bedhead said nothing was wrong with them. I’ve attached a photo clearly showing the defective stitching.
Bedhead returned the pajamas and then things got really bad as we suffered through a phone conversation with Rosa at Bedhead. The only reason you’d want to speak with this woman is to get pissed off. She first said that the pajamas had been worn. We said of course they had, but for less than a month, how long should their product last. Rosa said many years, but that she conferred with everyone in their sewing shop and saw nothing wrong with the pajamas (how realistic is it to believe they had a conference over one pair of pajamas). She then said that the pajamas stank, were covered with excrement and stank up their whole warehouse so they couldn’t fix them even though she claimed that there was nothing to fix. Rosa continued with this untrue and insulting circular argument for five minutes and then hung up on us.
I suppose if you like the pajamas and they hold up for you thats one thing, but if you every have to deal with a customer service issue with these a**holes you’re in for a disappointing experience. I don’t write many reviews, but when something is this bad I cannot let it go.
Take note of the other comments about how bad Bedhead’s customer service is, do business with these shysters at your own risk.

AWFUL CUSTOMER SERVICE ON
AWFUL, TERRIBLE, VERY BAD
Customer Beware!!! The pjs are nice, but if you have an issue customer service is awful, rude, no response, will quit responding, they take your money and run. This company is awful. I will never ever give them my hard earned money again. And I have purchased off the Bedhead web site for several years, once or twice a year buying 2 or 3 pair of pjs at a time. ONLY this ONE time have I had an issue with a pair that are no where near the size they claim it to be and customer service has been awful! Karma will get them; the person working there for probably no where near a living wage… is it company policy to ignore customers? This company is AWFUL. BUYER BEWARE. (pjs great, usually) AWFUL TERRIBLE VERY BAD RUDE CUSTOMER SERVICE AND I SEE THAT IT’S NOT JUST ME… READ THESE OTHER REVIEWS. I SEE TWO FOR 2016 ALREADY… SHAME SHAME SHAME ON BEDHEAD PJS. YOU STINK

Reiterating what others have said… TERRIBLE customer service.
When trying to get info about returning two sets of pajamas, I was hung up on by Rosita Guzman (she’s responsible for onlines sales? yikes. Either she was having a VERY bad day or she needs a crash course on how to treat customers)
The pajamas are NOT WORTH dealing with this rude woman. We had ordered our christmas PJ’s every year with them, never again!

Soft pj’s but TERRIBLE CUSTOMER SERVICE. My mom used to order our entire family’s Christmas pajamas from them. She spent thousands of dollars on pj’s so adults and kids alike could all match. My husband and brother-​in-​law ended up with pajamas that were too big this year. I called them up but despite the fact that they are still listed as full price on the website they won’t do an even exchange for a different size. They stated that a coupon was used at the time of order that they «don’t have the code for any more» so would like to charge us $ 30 in addition to the $ 8 shipping fee.
If you are placing a large order for your family, this is not the store to use. Go to Nordstrom and find something similar that will be easier for your family members to exchange if need be.

I love Bedhead pajamas. They are soft, stylish and fun. That being said, it is difficult to separate the product from the customer service in this instance. The woman working in the store is rude, curt and abrasive. The individual at the on line facility is not much better. Both times I was hung up on without saying goodbye. I was told I would be called back, but the woman in the store was too busy to do so. Do yourself a favor. Buy at Neiman Marcus, Saks or Zappos. Com. You can find items in sale, and they have a Much better customer service, great return policy, and you do not have to put up with the rude chanugians of these women. I will never buy from them again since they take little if any pride in their customers and service.

I ordered myself a few pair of these delightful PJ’s. I live in Toronto, Canada and had no idea that on top of the shipping and handling (which I paid upon ordering), that Canada Customs would charge me duty! When my package arrived I had to pay $ 91.00 at my door! Really? On just a couple pairs of PJ’s for myself? Anyways, it could have all been avoided if Bedhead had a location in Canada. So please come on up here and open a location! Canadians would love your product.

Absolutely TERRIBLE Customer Service.
First of all, I own 4 pairs of Bedhead Pajamas that I wear and love. So this is not a complaint about their product. However, the one pair of cotton jersey knit pajamas that I bought shrank and I returned those, unworn, for a refund.
After 3 phone calls, Rose in Customer Service told me that I would have to wait a month for a refund of 50%. I appreciated the refund, even though it was only half, because it had been a bit more than 30 days when I returned the product. I didn’t understand why it should take a month for a refund to be processed to my credit card. She said, «It has to go through a process.» She indicated that it had to go to someone else for approval and/​or execution of the credit card refund.
After about 5 weeks, I checked my credit card activity online and found no refund. So I called Rose again. She said she had processed the refund herself (which invalidates her earlier excuse for delay, i.e., that it had to go to someone else for that part of the process.) She indicated the credit card number to which the refund had gone; I checked the account online while she held; there was no refund there. I asked her what date she had processed the refund and she said she didn’t know because she hadn’t stamped it. She said I should call the credit card company to ask them if the refund was there. I said, that doesn’t seem likely to help since I can see all the transactions online and you aren’t able to give me a date when you processed it. Then she said she processed it yesterday. I said, «Why didn’t you say that before when I asked you what date you had processed it.» She had no answer for that.
Then she again asked me to call the credit card company to verify the refund. I pointed out to her that it usually takes 2 days for activity to work its way through the system, so I said, I will wait 2 days and see if it’s there.
Rose’s «customer service» has consistently been characterized by excuses for delay, untruths, and obfuscations.
Why not just do what you’ve said you will do, without excuses and unnecessary delay, and answer questions with a clear and direct answer?

I am a Bedhead fan since inception — was delighted when the boutique opened on 3^rd street
Have known the manager: Florence, for years .
Rang yesterday & spoke to Jenn — told her I needed some new — preferably light coloured, lightweight cotton & best bet — on sale — PJs for an upcoming surgery & recovery
She told me that she had several matches!
I went into the boutique today. — though it was 4:35 & they close on Sunday at 5 — Jenn was more than gracious. Extremely helpful. Had many fabulous options — hence I ended up with not only PJs for surgery but additional in silk, a nite shirt & fabulous gifts for 3 year old twins & their new baby sister in London
Jenn was terrific !! And the Bedhead fabric selections have never been more fabulous & diverse !!!
700 $ later. I am very pleased & PJd !!!

Luxury at its best! I adore this place. They have the prettiest PJ’s for women and a few good items for men. I came here to buy a gift for my man for his birthday, he loves the cotton bed boxers, they fit so well and he says they’re very comfortable. I couldn’t resist and got myself a really cute summer set that was on sale too.
I have their winter PJ’s too and feel so snug and warm in them.
Great gift shop! I love how they’re made local. Also, check out the outside area in the back, its darling.

I have been buying bead head online for years, so was excited when I learned they have a store nearby. I stopped in and asked about items on sale. They showed me a few. The lady who manages this store is so rude, lazy and condescending toward people purchasing on sale– I couldn’t believe it! She wouldn’t allow me to try on a gift I was buying and when I asked for a shopping bag, she tried to charge me! Keep in mind that I can certainly afford to– and have– purchased many of these pajamas full price. She lightened up a bit when she saw that I was purchasing over $ 1k worth of merchandise. Not that it’s really relevant. I will no longer support a brand with such impolite salespeople.

Great pajamas but at one hundred to two hundred and fifty to rich for me for now.
Love their designs and softness of fabric.

I recently bought three pair of pajamas from BedHead by looking online and then placing an order directly by phone through the company. I’ve been trying to buy products made in the US and these are. In fact, they’re made in «Glamorous Los Angeles.» I wasn’t happy with the pair I got for myself but my boyfriend loved his so I sent mine back and got some made in the same fabric as his. I love them! I also had them wait to send a pair to my son for his birthday. The customer service person, Rachel was very careful to make sure it was sent out on the right day, which was several weeks after I ordered it. There were a few hiccups regarding shipping addresses but Rachel immediately took responsibility and corrected it, at their expense. We all love our pajamas and I had a great experience with their customer service. Yes, they are a little pricey but they’re not made in China.

I really, really wanted to like Bedhead Pajamas, but they are just not the premium shopping experience that I expect for their PJ price point.
PROS:
— Cute pjs, well made
— 3^rd Street store staff are wonderful, very polite and helpful
CONS:
— Sizes are not remotely consistent across different styles, which makes online ordering impossible for me. Most items are sized S, M, L, and yet depending on the style, I wear two different sizes.
— 3^rd St store has no parking, and on-​street parking is nearly impossible most of the time. I went recently intending to buy PJs as gifts, and literally couldn’t find parking within a 6-​block radius. I gave up.
— My one experience with mailing back a return was AWFUL. I returned the items within 10 days of receipt. The package (delivery confirmation) was delivered to them within 3 days. My refund ($ 200+) … ALMOST TWO MONTHS LATER. No phone call, no apology whatsoever.
I’m unfortunately an ex-​customer now. The service and convenience levels are inexcusable to me at their PJ price point.

Don’t order online and definitely don’t order as gifts.
The pajamas are great. I love them. But I had a total disaster ordering them. They made mistakes on every single order I sent. I had to follow up with at least 8 emails. They said they would give me credit for the pajamas and they never did. The gift recipients had to go to UPS to return gifts that were for other people. It was a total disaster and they didn’t make good on it after repeated tries to get help from them. Their on line service stinks.

3 ½ years later, I return to my Unilocal review to profess that I am still in love with Bedhead PJs. I only regret that I no longer live near the boutique, where I could find great deals on their beautiful AND comfortable pajamas.
Just got another pair of lightweight cotton pajamas (and at a great price thanks to the fine folks at
). They are stylish, comfy, and look wonderful.
Even thought their prices may be steep, Bedhead PJs are worth every penny. They will last you a long time. And if you spend as much time in pajamas as I do, it is a good investment. This way, you always look good, even when working from home or being lazy on the sofa.