Bed Bath & Beyond

Store is closing by the end of January 2016. Tons of red stickers indicating 50% off sale price. However, not much left to choose from.

Keep an eye on the cashier. The price stickers on some of the items read lower than the barcode registers. The cashier does not have the authority to override the barcode. We found differences of more than 10%. The cashier apologized but that was all she could do.

Ordered a lamp NEVER received product not after that was to get full refund never showed thru act like nothing is wrong very poor service

I love the store policy if bed bath and beyond! Everyone is extremely friendly with great service. They have a huge variety for your home needs and you can shop worry free because they have an amazing return policy! i highly recommend this place! Parking was just a tad bit difficult as expected in beverly.

I rarely take the time to review on Unilocal because I almost never have terrible experiences but I’ve had nothing but really bad experiences at this store. I have only been to the store twice and both times have been a nightmare, the staff is rude, unhappy to be there and even more unwilling to help you. After taking a look at the reviews this store has it’s clear that there’s some type of managerial issue the company has not properly addressed because other stores around the area seem to have way better reviews than this place. I am a sucker for convenience and this store is close to me but I am completely done shopping at this place.
My worst experience was the second time I was there and the reason why I am never returning to this place. I came in to purchase curtains for my living room and came across a rug I thought was nice. There was no price tag around the rug section but I checked the back of the rug to find a sticker in the back that had the number 27.20 number on the bottom right corner. Any person would naturally assume that is the price of the rug, I left the sample rug and grabbed one that was wrapped up in plastic and doubled check to see if they had the same price sticker, the same tag was glued to both of them. I went to the register and it turns out the rug was $ 99 dollars. It was small 2×3 rug so I easily assumed it wouldn’t be $ 99 dollars. I honestly believed there was some sort of mistake happening and that the scanner was reading the wrong price. The cashier didn’t disagree with me and he politely called over a female employee who immediately gave me attitude and without even bothering to check just came up with the excuse that that number was part of the «barcode» section– Since when do bar codes have decimals?
I said, «You know, it’s clearly not part of the bar code, the sample rug had the same sticker». She said she would call over the manager, she stood a few feet away from the register talking to a Manager by the name of Joe. In the mean time I told the cashier I would go and grad the sample rug to show them what I meant. I was actually trying to get to the bottom of this because I thought there was a mistake. Even though I grabbed the other rug Joe came up to me after making me and other costumers in line wait longer than necessary just ready to attack! With attitude he told me that number was clearly part of the barcode and that it was $ 99 dollars, again without even bothering to check the section where the rugs were placed. He treated me like I was trying to get away with paying less for something expensive when clearly I was just trying to make sense of something that was obviously a misleading price tag. He treated me like I was an ignorant thief. All he had to do was apologize or explain the situation to me nicely and I would have happily walked away and understood that these types of misunderstandings often happen in large stores but they treated the issue in a completely incompetent and unprofessional manner.
Under california law, retail stores are obligated to fulfill misleading price tags on products and I could take this further but I am not going to to that because I am not that type of person. However, what I will do is resume by business as a costumer from Bed Bath and Beyond, advice their regional department to take a look at what’s really going on in that store and advice Unilocalers to take the extra drive and avoid themselves bad service and unprofessional attitudes at this store.

The selection at this store seems to have gotten smaller and there was a limited number of people working there

Who is managing this store? One cashier and 15 people in line all saying it is time to shop elsewhere. Good luck trying to find someone to help you. Products with no price tags. The one cashier had the IQ OF A 40 watt bulb. Tried to overcharge us by $ 100 on a vacuum cleaner. Finally the manager came over and explained to the cashier how the 20 percent coupon works. Avoid this store, zero staff, untrained cashiers, and no customer service

We went because online it said they had a rice cooker we were looking for. We live in Westlake Village, where our BB&B has windows and space. This store felt somewhat claustrophobic with it’s lack of both… the store probably houses a similar inventory but stores it in less space. The staff seemed a little overwhelmed, once we finally got help the poor girl tried in vain to help us find what we were looking for. Eventually, we left and found our rice cooker at Marshall’s. If I lived close by it would be a good store, but I have no reason to go back.

It is a confusing store and the new elevator set-​up sucks. Who ever decided to press the button outside before you get in is and idiot! Anyway, went to the store, got what I needed and headed out. Prefer other locations as they are more organized and parking etc. are easier and things are less crowded.
the highlight of this trip was seeing my friend on the bean bag package! lol

Handy Dandy store

Wedding Registry Review:
The first time I entered this store was to set up an appointment for my fiancé and I to begin our wedding registry. I chose the time (one o’clock pm for the next day) and watched Rose (or Rosa?) pull out a schedule and confirm my selected time. Everyone in the store was very helpful and attentive and I left feeling very excited for the next day.
We initially arrived about fifteen minutes early for our appointment and Rose was helping another couple. We were early so we wondered around the store, only to come back at one o’clock. She was still helping the other couple, so we wondered off again. Finally, fifteen minutes later the couple was no longer in the office (neither was Rose) and we finally spoke to the store manager. I told him we had an appointment at one o’clock, he looked at us and before saying anything, checked his watch (my fiancé and I both got the feeling that he was signaling to us that we were late for our appointment, which I found to be really rude– having been there plenty early, we simply didn’t want to interrupt someone else’s scheduled time). Whatever. I was there and determined to make the most of what I expected to be a fun, positive experience.
The manager set us up with a scanner, but explained to us that he didn’t usually help with wedding registries, and said he’d check in with us periodically, and sent us on our way. No help. No advice. No helpful paperwork. Nothing. My fiancé and I really got the impression that they couldn’t care less about us registering with them.
Luckily, I spent some time with my mom going through a Bed Bath and Beyond in Tennessee before moving to L.A. so I had an idea of things to look for (Another thing, when I told him I was from TN he made a little remark about how his store would have a lot more options than the TN store. Not true. There were several things I found myself looking for that they didn’t carry).
Anyway, my fiancé and I carried on, our spirits down because it had started off on such an unpleasant note. The manager did come back once to check on us once in the knives section, but it was just awkward and at that point we had gotten used to doing it on our own. Later, while we were looking at kitchen storage options Rose and the other couple started looking at items and discussing things RIGHT BESIDE us, in the direction we were moving. They were pretty much in our personal space (without acknowledging us at all) and we had to wait on them to move before continuing. It was such a bizarre experience.
After being at the store for almost two hours we called it quits, and headed out. At that point, with Rose back in her office, I explained to her that I was having problems logging in to my online account. She showed me the login page online but couldn’t help me further when I told her there were issues with the temporary password I was given. Frustrated, we left. (She offered no apology, or even acknowledged what had happened even though I spoke with her less than 24 hours previously.)
When I got home that afternoon I checked my email and had an email confirming my appointment at FOUR o’clock (which I wouldn’t have made because I had something else scheduled). Grrr.
Overall, I wouldn’t encourage anyone to do their registry at this store. They seem extremely unorganized and, honestly, a little rude. For help with my login I spoke to Sarah at the Hollywood store and she seemed VERY knowledgeable and open to helping me. I wish we had scheduled our registry at that store instead.
However, this is NOT a representation of the staff as a whole. Generally, all the employees we came across in the aisles and at the check-​out counters were polite and very friendly. That’s the only reason this review even gets two stars.

Rude staff! Not friendly at all! I am very new to the area and had no coupons when I asked how to sign up the paper was slapped on the table and just replied you won’t get one till 7 weeks. Usually it’s common curtesy to apply a coupon on the house especially when I noticed them sitting right by her register. I thought it would have been a nice gester considering my situation and anyone at any other bed bath and beyond would have done it for me. I did not bother to even ask because I already know her response would have been no. So I just smiled and got out of that store and I know I will never be back! Besides I heard its closing so I’m not surprised!

This place is just like any other BB&B and I have no issue with the merchandise or staff.
The frustrating thing is the parking. This space has its own parking lot when you enter the mall, but its roped off and closed. Instead of being able to park and walk in the store you have to drive into the Beverly Center and go up several tiers of parking, find a spot among the mall shoppers and then find a special elevator that takes you back down to the store. The original design of this space had customers parking right by the store and walking in. But someone must have decided that BB&B customers need to pay to park in the main garage so they closed the store parking lot. Very frustrating, especially if you buy lots of stuff and have to take it upstairs and trek it all the way to your car in the mall parking lot.

I honestly don’t know where to begin so let’s go linear. From the moment I stepped into the filthy, unsanitary and thoroughly disgusting elevator that rivaled the New York Subway tracks, I knew this would be unpleasant. Using my finger under my shirt to press the button to avoiding touching the diesel spot black button which no doubt carried an as yet unnamed disease.
I enter the store, observing the filthy floors and chipped walls. The place is messier than a frat house. The music is unbearably loud. The staff both clueless and unhelpful.
There were loud fans blowing throughout the store that felt like a dust storm.
There was glue residue from years of pride tags stuck and peeled from displays.
Everything about this place sucks. I can endure some disgust on occasion for a good deal, except you won’t find any here.
This chain is a sad and faded dame and can’t wait until a brand that cares takes it’s place.

I called up to see if they had a Vitamix blender, the associate who answered the phone said yes. I get there and could not find an entrance even though they have huge window displays on 3^rd street, you have to walk all the way inside the parking lot on La Cienega which is half a block away in a maze in order find the entrance. I walk in and couldn’t find the item so I asked an associate and she directs me to the area and points to the nutri bullet. LOl
Now she is confused and walks up to the manager and he says WE ONLY HAVE THE VITAMIX ON OUR WEBSITE AND I REPLIED THAT I WISH I KNEW THAT WHEN I CALLED IN AN HOUR AGO!!!
He apologized and wanted to know who I spoke with then tried to sell me the nutri bullet. Then he said are you sure that I called their location. I showed him my cell phone with their number on it and the time that I spent on the phone.
I HAD PROBLEMS IN THE PAST WITH BED, BATH AND YOU SHOULDN’T SHOP HERE BEYOND TODAY AND I SHOULD HAVE LEARNED MY LESSON.

Overall great store with great stuff.
Pros:
Very helpful staff
Plenty of stock
Short line at check out
Cons:
Impossible to find. Parked at one end of the mall and walked for 30 minutes looking for the store.
Staff is pushy, wanna sell you stuff you don’t need. I bought a bathroom rug set, sales guy pushed me to get towels and other accessories of same color.
Overall. Fix the parking situation, maybe add signs, maybe add maps, maybe add description (across from macys valet).

Bed, Bath, & Beyond. They are fine for what they are, and of course they ‘q’ rating is up there because you always seem to receive the coupons in the mail frequently (they don’t actually expire). There is just too much there, and sometimes the items you actually do want are placed too high to reach. The stores all smell funny — chemicals, products off gassing, whatever — just means you can’t spend too much time in there before getting overwhelmed. medium sized store for all your home needs, however a quick root around the internet means you can find many items for cheaper, even when you factor in the coupons.

I heart my Cuisinart® food processor and immersion blender so a drip coffee maker manufactured by them had to be a sure thing, right?
Wrong.
Plastic parts wore thin to the point where brewed coffee never made it into the pot, just sat lukewarm, in the basket like a backed-​up drain.
I hate returning anything but when I thought about how my previous drip java machine lasted 20 years before the heating element gasped its last, I retrieved my 2011 BB&B receipt from my household files and packed up the piece of plastic along with the «forever» filter.
BB&B efficiently issued a store credit for each item without question or hassle.
And, for a few dollars more, I traded up to a 12-​cup Oster® which can be programmed to have «strong brew» (an actual setting) ready before my alarm goes off.
Thanks BB&B, I’ll be back hopefully not to return this, just to shop for new stuff armed with your never-​expire coupons.

The parking here has recently changed and is very confusing! You have to park on the 2^nd floor of the Beverly Center and find the elevators to the store. It took me 20 minutes to figure out today and I become quite annoyed. I was going to return something and then the line for that was very long.
But I will say they are very good about returns, so for that they get 3 stars. Their selection of curtains was rather sad, but they do have an ample supply of kitchen goods, and household items.
It was also impossible to find someone when I needed help. I think they could use a few more employees!

I have been shopping here for many years and they have EVERYTHING you can imagine. The parking is okay so I try to get here early in the morning or in the early evening. The Beverly Center can become a zoo on the weekend so remember that. If you don’t have a problem spending a few more dollars, you can always valet your car right in front of the door.
Be careful because once you are in this place you are always leaving with stuff that you didn’t even know you needed!
The staff here is friendly and they held an item for me the other day. DON’T FORGET YOUR COUPONS!!!