Bank of America

Please get more people during lunch! You have like one teller and one merchant teller. People come here during their lunch break, learn how to run a banking center!

Mauricio Saenz and Ismael Fajardo continued to create the customer experience that has kept me at BOFA for nearly 20 years.
Both gentlemen assisted the business account application process with care, and I was out of there with all my questions answered in less than one hour.
These two young men should be running the place soon!
Phillip Tabyanan

Worst branch I’ve ever been! I agree with the other reviews that employees care more about being idle while there are people in the line!

I hate walking into a bank and feeling the horrible energy as soon as I step foot in the bank. Came in to get a some banking done there where 5 – 6 employees hudled up watching one persons computer. The bank manager BERTHA is the most awful person I have ever came across. She used to originally work at the Robertson wilshire branch. Now she is here which makes it EVEN WORST

Retarded. I allow my ATM card to pull out $ 1000/​day. This ATM limits me to $ 800, why the hell did I go online into my account and change it if ATMs are going to limit me? Stupid.
And this ATM is scary, always homeless hanging around.

Too much wrong with the zero customer service and incompetence to list. Below you’ll see why we closed our account within weeks of opening it.
My wife Cindy and I have an account and tis Bank of America refused to take a check from her because her Driver’s License says Cynthia and her check had the name Cindy… AND we were depositing the whole check.
So the manager and two bank experts all said they never heard of Cindy being short for Cynthia! While choking, trying not to bust out laughing at these people, I explained like my name «Tom» is short for «Thomas» that’s the same for her. And again people, we were BEGGING to make a deposit! Begging to Give. Them. Money.
Earlier, when we ordered our first «box» of checks and were told they were free. When the near empty box arrived there was one single batch of checks in it (50 in total) as opposed to the 250 we were expecting.
We made another trip to the bank, sat down with one of their «experts» and were told there was nothing they could do and there was a charge of $ 29 for the 50 checks. Livid! But it’s only $ 29 and knowing these peeps are low in the brain cell category, I blew it off and ordered a full box of checks.
So the girl promised to send a full box of checks for FREE… but of course when that box arrived, although it was full, there was NOTHING free about them. In fact they cost another $ 20-something…PLUS a shipping fee.
You getting the picture here… but that’s not the best part of it.
Remember the part about these morons refusing to allow my wife to cash a check that had her name «Cindy» on it because they only would acknowledge «Cynthia» as the owner of the account. WELL, WHEN WE CLOSED THE ACCOUNT THEY TOLD HER SHE MUST SIGN «CINDY» IN ORDER TO DO THAT, THAT «CYNTHIA» WOULD NOT SUFFICE.
True story people.
You have been seriously warned! Take your money and run… in the opposite direction.

It’s a fine bank in a good location. It can be crowded sometimes but it is in the middle of a large Metro area. Not sure why haters give it one star. It is a bank.

I do have say the experience at this particular BofA branch was the worst after being a BofA customer for more than 20 years. The attitude was top notch, but same cannot be said about the banking knowledge.
I needed to renew my IRA acct and change it from CD to MM, the poor banker had no clue how to fill out the paper work. I was alerted of her lack of IRA knowledge when she placed series of phone calls and filled out the forms with assistance from service reps designed for poorly trained bankers. I am all for giving someone the benefit of the doubt, perhaps she is new and inexperienced; I was shocked when I asked how long she has worked at BofA and her answer was «3 years»!!! Although she was honest when she confessed this was the very first time she’s processed such paperwork, but it wasn’t exactly comforting hearing such statement. I was deathly scared that my money would end up somewhere in Iceland.
After over one hour of fumbling and shuffling papers, she seemed confident that everything was a-​ok until someone pointed out she had forgotten one crucial document… I was stranded in the bank for over two hours.
I must say as it was the most agonizing 7 days as I waited for my funds to register into the proper account. Needless to say I also made plenty of phone calls.
If you are doing straight banking, i.e. nothing more complicated than deposits and withdraws, this branch is great! But, anything beyond that, stick with your most trusted branch.

The banking staff are nice people. No on has an attitude when they are dealing with you. It is best to get your business done at the atm during the day when people can see you because at night, oh boy. I live at one of the loft buildings and I have had to stop by here at night. I spent most of the time looking over my shoulders. They are a lot of crackheads walking around at night. So be careful. If you go at night take a friend or two or maybe 3 just in a case. Just saying!

Bank of Amerikkka!

Pros:
— Plenty of parking, but it can get crowded around lunch.
— ATMs never have lines.
Cons:
— Can get scary at night and there’s a lot of bums walking around.