Bank of America

Literally the rudest and worst bank of all time. I always have issues at this bank, sadly It’s so conveniently located next to my work. They are absolutely the worst and unhelpful ppl I’ve ever had to deal with. This is the only location I ever have trouble at and they told me to call customer service, once I did and customer service told me I shouldn’t have any issues cashing checks, transferring money, or anything at all they still continued to give me trouble and said that customer service doesn’t matter. If it doesn’t matter why would u have me call them and get their approval. I hope this bank shuts down and all the people working lose their jobs cuz they are worthless at them.

What can I say that hasn’t been said about a bank before? Nothing. You probably hate them but as far as I’m concerned, you got to do what you got to do, banks are one of those things. I’ve worked in downtown for a year and some change and have had to pop in here dozens of times and really have never had a bad experience. The staff is always polite, and trying to work through what seems to be a constant line.
–1 star for the sewage smell it took them 6 months to not fix.

Second time i went in that bank of amererica branch and I’ve received bad service (cashier clueless, manager only concern was to talk with her coworker about her hollidays i guess)
Really disappointing, ive always had top service with bank of americas in different states, no wonder why citibank is growing stronger. good luck stay confortable, by any means dont make that extra miles to satisfy your customers

This location is not my favorite. It’s very convenient for those who work downtown but at the same time it’s constantly busy because it’s in downtown.
I come here since it’s semi-​near my job so whenever I need to make a transaction aside from the Internet, I come here. They have about 4 – 5 tellers at most but it seems like they take quite a while to go through the long line of people.
They have atm machine outside but there’s also one inside in between the two entrances to get into the building.
Convenience is the only reason I’d come here, but expect to wait some time in line before actually getting help because of how popular this location is.

This branch is miserable and the people that are employed here are borderline retarded. Be sure to stay in school children, or else you may end up a bank teller and/​or manager.

In the center of 7^th and Fig it is meant for the everyday person who works in downtown so don’t expect a parking lot.
There are machines outside on the street or you can opt for the ATM’s just insidse.

The Bank of America in San Pedro has changed their ATM machines in Spanish. I am also receiving my emails in spanish and not too happy with this at all. We are still in America are we not!

Worst location. horrible customer service!

They really do not know what they are doing in there. I went in because I needed to replace my debit card; turns out I received the wrong card in the mail, and my accounts became unlinked so I couldn’t transfer money from one account to the other. My teller really messed up my account.

Great service! My teller, Angel, was a total angel! Very professional and nice.

The people there are usually nice, and quick with my needs. But this is the third time I’ve gotten nickels mixed in when I get $ 10 in quarters. I get they’re human, and make mistakes. But it’s quite annoying and a few each time does add up to the loads of laundry I could do. For a broke college student living on their own for the first time, every penny counts.

This branch is a train wreck. I opened three accounts here and it was a total nightmare.
Made an appointment but I still had to wait. Banker was inexperienced and took an hour to open each one. Had to come back several times because she needed help from other departments.
Scheduled other appointments and again, wait while she was at McDonald’s. Then wait some more for her to enter it. What should have taken minutes took hours. Avoid this branch at all costs.

I only go to this branch because its only a block away from my work.
First thing first, this branch is ridiculous!!! If you know your branch is in downtown LA, you know you’re going to be busy. Especially business hours. I’ve been coming here for the past 2 years and they always have 2 – 3 tellers helping customers with their transactions and the lines get longer and longer. There is always a long line with 2 – 3 teller and when there’s a short line; 1 teller is there to help out one customer at a time. EFFING ridiculous man. These guys are slow and dumb too.
ATM is right out the street. Anybody can easily robbed you if you happen to cash out.

If you like being transferred 5 times and still never getting helped BofA is for you.
I sat in the bank for over an hour today after a online service they charge me for doesn’t work. Was promised it was fixed… guess what it doesn’t work and I cant pay my employees online. Just called again, transferred twice and told it will be 3 – 5 business days.
I have wasted two days and now I have to go deposit checks to 3 different banks.
To many layers and people that just want to get rid of you unless you want to sign up for a new account…

Pretty packed at 9:00a.m. but efficient and very courteous.

This is one of the worse Bank of America there is. First the ATMs are in the streets in front of everyone, second this Bank of American is so unorganized. They see that they have a big line of 15 people and yet they only have 1 teller just 1. WTF 1 teller won’t be enough you need at least 3 or hell even 5 to make the line move longer. This is a very very slow bank –_–

I’m slightly torn about how to rate this but here goes…
Bank of America (in general):
I have a like/​hate relationship with BOA. Upon the suggestion of a BOA associate I opened a CD but I was not told that bc I opened a CD in southern california and all my other accounts of from northern california, my money would be considered separated. This issue caused me to be penalized a fee of $ 25 every month for not meeting the minimum because all my money was in this CD. I talked to six associates over the course of four months before someone finally fixed this issue and waived my account of these ridiculous fees. Seriously ridiculous– if those fees had continued, opening that CD would have cost me $ 300 in fees for the gain of $ 45.
This location:
I think the line at this location moves much faster than most BOA’s I’ve been too. The tellers are polite and get you in and out as quickly and efficiently as possible. The one time the teller line was super long I chose instead to use the atm inside but ended up stuck behind an elderly old lady depositing numerous checks. Next time, I’m sticking with the line for the tellers.
Conclusion:
Don’t bank at BOA but if you have to, this location isn’t so bad.

Great customer service!
Mr. Melendres was really helpful in opening a new account for me. He was also very thorough in helping me cancel some service hat had been added to my credit card.

The team at this location are super nice and always efficient.
It seems this place is getting a low rating because of the ATM locations, which are on the street. I’d personally rather take money out in broad daylight, on a busy street than to be in a small ATM booth (day or night)… to me those confined spaces just seem like trouble.
But, for those that don’t like the ATMs outside, there’s an ATM as soon as you walk into the bank — so you can do any of your transactions from that one as well.

ATM machines in the front. People walking by. Security on the corner. Some how, I still don’t feel safe using these ATM machines with my back to the public who could be watching me punch in my PIN number. ATM inside? OK! Are you kidding me? Most expensive ATM convenience fees I’ve seen and that was back in the day when it was $ 1.50 then $ 2.50. I think it’s up to $ 3 now but not going to find out.
Thanks to one of my many extravagant credit cards, one happens to be affiliated with B of A. I was able to go in at around 3PM with no wait of a line. Made a payment, updated right away, no late fees on my card. Whoooo hooooooooo, ooops, wrong bank.