Bank of America

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Let me first say, 90% of my reviews are 4 star and up. I do not come to Unilocal to trash businesses, however, I need to warn others about Bank of America.
I have been a customer for 25 years. Not anymore. I found out my account has been put on «Hold.» I understand this to be from the State of California due to some kind of lien. The lien is a mistake but it seems I have to jump through a lot of hoops to prove that.
What I was told from the person at the bank is that there is no way they can prevent this. That part I understand, Bank of America cannot override something from the government. HOWEVER, I had about 6 — 7 transactions (all for very small amounts) that I specifically said to the bank person, «I would rather contact these businesses and find a way to pay with cash.» No they said. Why? So they can hit me for $ 35 dollars per transaction in over draft fees. (Read update below, they have also hit me with a $ 100 dollar charge.)
If the account is on HOLD, can 7 – 11 really not wait a week until this is resolved to be paid 99 cents for a Diet Coke? Nope, because this is how Bank of America makes their money.
By preying on customers when something terrible happens. Bank of America made $ 22 billion just this past 4 months. This is how.
I have already asked the fees to not be charged (at the meeting) and that fell on deaf ears. If this is resolved, I will report back.
**UPDATE: In additional to charging me $ 200 dollars in overdraft fees AFTER they put my account on hold they have hot me with a $ 100 «legal order fee» — this is for $ 15 dollars worth of transaction fees that did not clear. I could have paid Bank of America cash for those transactions had the bank teller given me that option. This is so sadly out of control and I am sure I am not the only victim of Bank America.

By far one of the worst bank of Americas I’ve seen. They usually have one teller and another one at merchant services who is really rude. Probably bad management. There is always a long line and it is rare that U will find someone to greet u. The good thing about this place is that the parking is free and available at all times and the security guy is really nice. I wish they would have more tellers available so that it isn’t such a long wait… there are a few tellers that are nice though… Angelo and Frances :)

I like this BofA cause they have friendly and fast service. Has own parking lot. Security is friendly an opens the door when he is near the door. Good vibe

Bank of America stinks

Love this place! Has plenty of parking (not like other banks) and the workers are super nice!

Great service, short wait and lots of parking! It’s somewhat out of my way but it’s worth the drive.

Never overly busy. Fast and accurate transactions.
PLENTY OF PARKING!

good parking, conveniently located near freeway (I-​5). nice bulletproof windows, security… hear spanish on monitors…

I really love this B.O.A. I love the added security of having the ATM’s on the inside of the bank and only those that have accts. here have access during closing hours… never had a problem with this bank having long lines and being understaffed…

Mannn… this Bank of America has been here for years, atleast 20+ years. This corner has seen sooo many changes, but i believe Bank of America was the first. If youre as old as i am, and was into the Skate scene back in the day, then youve seen the movie, «Bones Brigade!» which starred, Tony Hawk, Steve Caballerro, Rodney Mullen… and few others. And in this awesome movie, they skate this corner bus bunch, and rail the living isht out of it. Well that bench, was the construction site of where BofA was eventually built a few months later.
This was the Silverlake Bank bridging the Glendale and Echo Park BofA’s.
I mean, my mom had an account here, i got my first bank account here, as well as my first VERSATEL Card hahaha, Check Books, and my first Insufficient funds and Overdraft charges, which lead to my first Bank Account Closure. hahaha
And re-​opened later.
But yeah, i remember back in the days when you had to go into the bank for transactions, now the Teller advises you to use the ATM because thats faster. and i think, «Faster??? DUDE youre like Right in front of me processing this isht, how can it be faster than you!!!»
Whatever though, its close to my house and they treat me well. LOL

Know what makes this bank better than most other BofAs?
Calculators AND the time & date are thoughtfully kept at the tables. As sad as this is to say, this location has now made it to my top 3 favorite BofAs for its simple generosity. All I ask for is to not have to fish for my phone lodged at the bottom of my bag while I hurriedly try to write down my banking info and beat the team of old people coming in the door with a zillion questions about the mysteries of online banking.
The staff are friendly and engaging. I even complimented them on their lovely new table accessories.
Another thing that makes this location stand out is the tranquil sea of open, available parking. Seriously that lot is huge. The most action it ever sees are for big nights at the Cha Cha Lounge or the Red Lion. I also like that this BofA has one of those cool ATM areas inside the bank that can only be gained access by sticking your BofA card in the night lock slot by the door. It makes me feel like a spy gaining access to a tiny Fort Knox.
Thanks BofA Silverlake, for making me feel like Plenty O’Toole.

B of A should wins the obnoxious employee of the month award.
I do business with these guys only because I have no other choice as far as a certain account is concerned. I went in today, as usual to make a withdrawal. The little man behind the counter, Viktor had only one thing to do, get me my money and get me out of the bank. The line was going around the corner. The interaction started easy enough, and I got the same question I always do, «Are you interested in opening a checking account with us.» My answer is the same as it always is, «NO!»
Usually this suffices the teller, and I can get out of there without too much blood shed.
Well not the case with Viktor. This guy was like a dog with a bone. Or should I say worse than any greasy car salesman I’ve ever encountered. He kept asking why I didn’t, and telling me why I should. I would say that I’m not interested and I don’t want to deal with this today. The man wouldn’t drop it. It made my transaction last longer than it should have, and I left the place feeling overwhelmed, stressed, and robbed of my time. Much like you do when one of those telemarketers call you right when you’re about to sit down to dinner.
I will say that the lines usually move pretty fast, and this is the only real negative transaction I’ve had there. It still left a really bad taste in my mouth, and at this point I would never open a checking account with this bank. Also, maybe screen your employee’s a little better before setting them loose on the public, because the teller I had today needed to turn it down by one hundred–

I don’t come to this BofA much. All the times I’ve been here it’s a quick in and out to completing my transactions. The people here are really efficient and kind.
If you’re using the ATM machine when the bank is closed you slide your BofA card before entering and the door will open.
No complaints from me.

Oofah, that was a rough experience. Hire a few more employees please!
Besides that, I was directed to stand in a certain place to be helped by the greeter. This place ended up being the wrong place which I didn’t realize until someone else came in and got into line in the correct place.
I think instead of having some guy in a suit saying hello to people at the front door, he should jump behind a window and do some transactions.

The new ATMs are UNBEARABLY slow. It’s almost faster to wait in line for a teller!
BOA! GET SOME TREES!!! You’re the only building within a mile that doesn’t have anything around it but concrete and asphalt! UGLY!

I have been banking with BoA since 1979 at the westwood branch. I have been going to the Silverlake branch because it is nearby my home. I just could not believe what happened today. had a check deposited two days ago. it cleared yesterday. I tried making a domestic transfer before the 2 PM deadline but was told the other manager was sick and I could fill out the application today but would be done tomorrow. but. you could get it done if its over $ 5000 as it could get approved by the wire center. I was told that they would take 20 minutes for the approval so I could either wait or they would call me to confirm approval. I elected to get a phone call. this was 12:30 or so. at 1:15 I get a call. sorry. even though the deposited check has cleared we would not be able to make the wire for another 5 days. Although a bit annoyed. I asked. Can I withdraw $ 5,000 in cash today and bring the cash tomorrow to make the wire. they told me Yes you can have the cash but sorry «no» on the wire tomorrow as it would depend on checking my account history. Unbeliavable!!! WaaaH. !!! Cash is no good at this bank!!! What kind of bank is this. so I went to the bank again. withdrew the money, took it to chase bank. deposited and the wire will go out tomorrow with Chase. what makes matters worse. the wire was to another Bank of America account in the east coast. Sorry Bank of America. you guys are IDIOTS in the retail space. I was a bit nervous carrying all that cash …

Opened a new small business account here & had it transferred to another branch outside of my neighborhood within a month. Without getting into specific details, their telephone call center took care of the mess created by the branch manager & apologized profusely, insisting that it was an isolated incident that would be addressed with higher management. I would strongly recommend you consider another branch.

These cats are always nice at this locale’ and I love Bank of America… best bank I could have… I’ve never had a bad experience with this bank, and especially with this location! Silverlake love!