Bank of America

This B of A is conveniently close to me so it makes banking easy.
I love the automated tellers with assist. You can actually talk (chat) with someone if you have questions or need assistance. By using these machines I by pass all the lines. They are even available on Sundays.
The staff inside is very helpful and they are the ones that got me hooked on this way of banking.

Okay class.
For today’s algebraic equation: WHAT DO YOU GET WHEN YOU TAKE:
— THE 1^st OF THE MONTH …
AND SUBTRACT (-)
— A SUFFICIENT AMOUNT OF EMPLOYEES?
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
(cue Jeopardy theme music…) Give up?
The answer =‘s a line that would put the DMV to shame with relative ease!
I had the displeasure of stopping off here this past Saturday morning to make a «quick» deposit into a friend’s account. History let alone intelligence compelled me close my own several months ago making it impossible to do an electronic transfer.
The result was my walking in… to a line of 23 people (yes, I counted)!
It was the first of the month so ^ the aforementioned served as no surprise but what managed to catch me off guard was the fact that you’d THINK that a bank would prepare for this clusterphuk of confusion, that is ‚…the first of the month, in advance by arranging to have more ‘tellers’ available to better assist in getting folx’ in… out and on their way (s).
NOT THE CASE HERE!!!
Nothing says, «We value customer service» more than a glass window sufficient enough in length to seat 4 – 5 ‘tellers’, all the while possessing 2 of such, …1 of whom is in TRAINING!
Shortly after arriving and joining the «club» of pissed patrons, I peeped behind my shoulder only to take notice of (you guessed it) a line of newcomers. We all high-​fived and toasted to «the struggle» yet I went on to count 36 of us in total at one given point!
Said line consisted of texters, speakerphone talkers and parents unable to drop their kids off at the sitters, their parents or their nannies in advance. I was compelled to whisper a quick prayer and reach for my flask.
Note to BofA: If you’re incapable of feasibly accommodating consumers on any given day of the week let alone time of the month, PERHAPS YOU SHOULD RECONSIDER BEING IN BUSINESS.
Anyone with sense knows in advance that weekend bank hours are already minimal and there is NO reason that any of us should occupy the better portion of an HOUR waiting in line simply to perform elementary banking procedures. Even sadder is the fact that I will never get this hour of my life back!
One would think that this anathema of a line was to partake in a triathlon or shake Oprah’s hand… yet upon departing, I didn’t leave with a bracelet let alone a Prius, so I’m led to think otherwise.
—– The next worse development would by far be Chase, whereas you’re required to purchase a money order simply to make a deposit. Should you not possess an account with them, CASH deposits are rendered obsolete — but we’ll save that for another review.
Reiterating the testimonies of every additional reviewer however, I can’t fathom myself EVER patronizing this facility again. Service here is deplorable, at best.

WOW!!!
I am never coming to this BANK EVER AGAIN.
1. Carleen (Banker) was a sweet and a professional young lady whom like to help her clients and me.
2. She is no longer there (Apparently, they let go of the people who work the best).
3. I never get greeted or ask if I need any help.
4. Kirk Manager is always rude to me, I bet if he sees my account he will treat me different.
5. Make sure to use the new machines– THANK GOD! =) I AM DONE with those uneducated TELLERS.
6. Stephanie is a lovely person and professional, I have no problem with any of my small/​huge amount of transactions.
7. I hate those Taxi drivers who park in that parking lot. Supposedly, the taxi driver accidentally opened the door wide and hit my car (Left a huge white scratch) and refused to pay — MY CAR IS BLACK. SOOOOO RUDE!

I just left this branch and wow has banking become that stupid now these days? I do not get the management aspect of this. I used to work at a bank for a few years and anyone who worked at one knows first a Friday is gong to be busy, the 15^th busy as well, and to top it off ur going to be closed on Monday. Yet with all that said they had 2 tellers and 7 people managing those 2 tellers. I mean they were working hard I give the tellers that but what an embarrassment of management that they don’t help people. They need less bankers and more tellers

Wow, I am getting excellent service in last few times that I have stopped by. This warrants for a review update. I will keep you Unilocalers posted.

Just finished waiting 45 minutes in line for one small transaction (December 2013)…the manager (I believe he was the manager) apologized but it has been this way for years.
I still have an account there but only go into the branch maybe twice per year. Almost every time the result is the same: long waits with disinterested staff.
I have also had fees added to my account at various times that were removed after I questioned why they were there. This was an ongoing problem for a while that is hopefully resolved.
I actually have no problem if a business makes a mistake (we all make mistakes) if there is evidence that a sincere effort is being made to remedy the problem and the business improves over time.
I do have a problem with the default «apology» from the manager when the same problems happen over and over. An apology is worthless if the same problems happen over and over.
In fact, the «apology» feels like an insult to my intelligence as in «if we just apologize, we can treat the consumer however we want». That is what it feels like, anyway.
It also «feels» like: «we are so big and powerful we do not really care what your customer experience is». That is almost always my bottom-​line feeling when dealing with this branch.
I do not even necessarily blame the manager but someone, somewhere should be accountable for the customer experience in BOA which has been consistently bad for me.
This is the first one-​star review I have ever written, and I waited a long time before posting it.
Most of my problems have resolved since I rarely use the account but I have had very few positive experiences here unfortunately.

I swear since I’ve opened my account I’ve had to come in several times already to fix issues here. I came in twice to finally correct my name being spelled wrong. I have direct deposit and I’m getting charged account fees so I had to come back. The wait to get attended is ridiculously long. I hate. no, loath this branch. After today I’m gonna just drive somewhere it, screw the gas.

This bank is BLOODY AWFUL. Avoid going here at all costs. They WILL screw up your accounts and finances.
I went in and deposited a check for the first time in years, and THOUGHT everything went smoothly. I go home and the next day get a call from the company the check I deposited was from. The teller had actually deposited money to THEIR account instead of mine. I went to the bank the next day and thank GOD I had my receipt because the transaction MAGICALLY disappeared on their system. Not only that, but the teller actually tried to say that my check stub was from a different company. Um, no sweetheart. You just screwed up and are trying to cover your own ass by making the customer look wrong. The manager was completely unapologetic. Actually NO ONE CARED LOL. It seems to be a run of the mill thing that mistakes are made all the time here I guess.
They had to find the check and call me with results, which took over a week. When I finally did get the call, they said they would give me the funds back which was a relief, however they weren’t apologetic or anything of the sort. It was really a «There’s your money. bye» situation. It took them over a WEEK TO DO SO. In between that time I had already used my card thinking I was using my newly replenished funds, and lo and behold there were none so I was CHARGED AN OVERDRAFT FEE LOL.
This bank cares nothing about anyone. It doesn’t care about actually sitting down and working with people, or their situations. It’s a cold cut bank, that loves to charge you at every turn possible AND screw up your accounts in order to underhandedly charge you.
But if you’re into that sort of thing, this is the place to go! :]

In and out pretty quickly. usually a short line.
My Tip: When the bank is closed, If there is a line at the ATMs, I walk around to the other entrance (street side).
The bank card lets you in to the other ATMs inside. Usually no one is there.

I use the ATM at this B of A often.
I like how it is very close, walking distance to the parking lot.
The area is covered if it is raining.
During the day normal working hours there is an armed Security Guard with a Smokey the Bear hat standing at the rear exit of the B of A.
I have never gone inside so that is a mystery.
This B of A is right outside of LAX and walking distance to an In-​N-​Out & Starbucks to me that is a win, win type of deal.

Bank of the Devil sucks.
I only have an account still encase a family member needs to XFER money to me since they have accounts with BofA, but if you have less than $ 100,000 dont bother with an account.
Their iPhone app sucks and they love charging fees. Sorry for us lowly peasants, but i love CHASE who still treats me like a human being.

have come here a handful of times for some transactions and have always waited at least 8 – 10 minutes for a teller. don’t get me wrong, the tellers are very nice and staff is polite, but either i always come and stand behind the wrong customers in line who need to speak with a teller for 20 minutes or there aren’t enough tellers.

one of my favorite branches of bofa. nice big branch, plenty of teller windows and lots of parking! friendly service and close to the airport as well.

I frikkin’ hate B of A and this branch is no different.
Many moons ago, I had both a checking account and Visa card w/​B of A. All I remember were ridiculous fees for something or other.
This branch is a mess everytime I go in (I being the building manager where I live, the building owner has me deposit tenants’ rents straight into his B of A account). Always a line of about 8 — 15 people waiting. My usual wait time is about seven to nine minutes — compared to my Chase bank, where usual wait time is anywhere from zero (i.e. no one in line) to about two minutes.
Last few times I was there it’s had some smell resembling a mix of old kitty litter and stale hamburgers.
And the tellers are always hassling me to open my personal account there. No thanks — no thanks — and — no thanks…
Plus the ‘Out of state deposit’ slips are not with the other slips. So unless one already has them prepared in advanced (which I do), one has to wait to get to a teller, then ask for one, then fill it out — what a great time-​saver! (sarcastic). I am told they don’t keep them accessible for security reasons. Huh? So if I get one directly from a teller (after waiting and waiting and waiting and waiting…), that’s somehow more secure than if I get one from where the other deposit slips are out in the open?

Lost a little of it’s appeal over the years. You used to be able to count on getting in and out pretty quickly. There’s very little about this branch that’s appealing other than it’s close proximity to other stores.

This B of A branch isn’t bad, but I don’t really prefer banking at this location.
Pros: — Close to work (for me)…I work at LAX.
— Ample Parking
— Lots of teller windows
Cons: — wish the employees were a LITTLE more attentive with
customers
— feels freakin’ stuffy in there
— I feel «bleh~» in there
I’m sure I can find a better B of A branch than this one for sure.

I don’t have to go inside the bank very often, but if I do, I don’t go to this branch.
The bank always seems to be stuffy and the tellers are a little «too friendly.» Maybe because I’m not a regular or maybe because I’m always in a hurry, I don’t want to listen to a customer share their updated soap opera lives with the teller. The tellers seem to push for more details. I might do the same thing if I were behind thick plexiglass, but geez!
I like this ATM, though. In the back, there are two ATM machines. There is usually a guard, so I don’t mind going and worrying about getting robbed. (Not that I can’t take care of myself. I’m a big boy.)
Parking is easy, in the rear.
I tend to stop here before going to Pars. It is a routine.