Bank of America

This location is poorly managed.
The ratio of employees «helping» customers on the floor (4) and employees processing transactions behind the window (2) is always frustrating, you don’t need that many employees on the floor!

I was speaking with a customer service rep in new accounts this morning and I must say that he was very knowledgeable about the banking system. He was very friendly for early in the morning and professional as well.
I went to this bank because it was the closest one to where I was this morning and I was on my iPad and was looking at one of my accounts, that prompted me to go to the bank and speak with anyone that would listen. Needless too say I was not a happy camper and kinda looking for a FIGHT, Lol
Well this young man was the person that I was assigned to, Thank God, he was so kind and patience, I had a ton of questions and most of them were mega. I think I took him back too the Jesse James bank robbing era, Lololol, however he was ready for me with a smile and we both learned a lot as well as agreed on a lot of points.
I was ready too close my accounts with BofA and he convinced me why I should stay and if you knew me I am nice, kind, understanding and extremely fair, so he WON, although I was none of those things when I first entered the branch this morning. I am still with BofA and the credit goes to DT (Donald Trump’s son, I guess, jus sayin, he sure knows how to bargain and was not always politically correct) Lol, the initials he asked me too use.
DT represents what customer service once and should be, KUDO’S to DT, BofA is really lucky to have him as an employee, and that is the reason for 5 stars I wish I could have given 10 stars.

I can believe that some of my money actually pays those people that work at the Washington and Centinela branch. It should be called ZOO.
Most of them are standing there, looking at their watch and when you ask for something they most likely recommend you to call the 800 number!
Scandal

You can only enter the parking lot on centinela because the driveway on Washington is only an exit. When you enter from centinela, you have to make a sharp right turn on a one way road. They have an enclosed atm section when the bank is closed. I’ve used their services inside a few times. They’re usually pretty slow for doing normal transactions, but all the workers are pretty nice. They were the worst bank to deal with after my father passed away and had to put my name on the account with a power of attorney. As with most banks, they’ll penalize you for different things, and pay a small interest rate, but they’ll be around in case of shut downs by the government. What would be the country do if Bank of America went broke? A government bail out? Hope it never happens.

Lunchtime on a weekday, two (slow!) tellers open with a line of 12 people. I waited in line for 30 minutes to get to the window and be told I needed meet w a teller separately (i am getting a debit card replaced after another fraudulent charge — another story there.) I get to the waiting area, full of people mind you — and someone from the bank tells me «one person is ahead of you, it will be just a few minutes» — almost 30 minutes ago. Now a gent comes up to tell another guy it will be him next, third guy I’ve seen them call up. And now as I’m bailing a teller asks if I’m waiting — when I say I was and share my disdain on the wait and that I’m leaving… He simply says «ok», turns his head to the guy next to me and says «so looks like you’ll be next in line.» Stellar, stellar customer service — NEVER come to this location. I’m leaving w no problem solved and an hour gone from my day.

Lines always long. Took merchant line away with new upgrades. Never enough people behind window. New atm system does not help daily merchant deposit people. 5 second deposits take 15 – 20 min line wait. Branch is poorly ran.

The new «automated» tellers take at least two actual tellers away from the windows at all times. Which means waiting in line for 20 minutes for something that takes 5 seconds but has to be done at the window. Really bad job.

Line was long, and I only needed change, so the greeter handled it for me and I didn’t have to wait.

I go to a number of the different B of A locations, but had my worst experience to date at this location. I requested a cashier’s check (which I do from time to time), and the transaction with the lady took 15 – 20 minutes, because she was rudely grilling me and doubting that it was my account. Towards the end of the transaction, she still seemed like she wasn’t going to write the check for me, and then she said that my signature on file was different than in person. I was so frustrated at that point. She showed me the one on file and I almost started laughing, because they could not have been more similar.
I appreciate the concern for my account, but her approach was inappropriate, unprofessional, a waste of my time (and everyone else’s in the very long line), and embarrassing. The check was not even for much $! Find a better way next time. Thanks!

People that work here very nice and they try to help you out if you need help. The only problem is some time they have short stuff and you have to wait.

have been having some issues with my account to the point where i’m considering switching.

This bank, like all BOA, sucks and blows all at once. Three tellers, 15 people in line. Yet they have 9 windows. And then they have that person asking everyone in line what they’re at the bank for! How about you get behind the window and move the line bitch!!! Hate you Bank of America. May you rot in hell!!!

Ordered a brand new Infinity card (Came the following business day) & exchanged my foreign Taiwan dollars into my US bank acct. Pretty efficient and friendly customers service.
JY

***This location seems to draw a lot of customers; the parking lot is big but often very full; the wait at my most recent visit was long because there were not enough teller windows open***
Since the free parking lot here is big, it is relatively easy to find a space even though this bank gets busy; the lot has spaces everywhere and at many angles so you do have to be careful entering and exiting because there are a lot of cars going in all different directions.

Growing up, banks were a place where my mom told me to be quiet while the adults waited in line to do business.
Now, they’re like a petting zoo. I’m pretty sure bank branches are for two things:
1. Rolls of quarters
2. People who don’t understand that you can complete almost any transaction through an ATM
OK, three things: merchants. But they’re not the crazy people in line explaining their life story to a bank employee.
It will always piss me off that there are about 47 teller windows yet there are no more than four working at any given time. When it takes you 20 minutes to get a roll of quarters for the parking meters, you’ll seriously consider robbing a vending machine (or just going over to the DIY car wash on Centinela & Venice to use their change machine… either/​or…)

A typical Bank of America location. Strange that there was no listing on Unilocal since it has been open for a while. The employees are friendly and it is easy to get in and out quickly. I like that you can enter/​exit the parking lot from both Washington and Centinela even though the bank isn’t on the corner of the intersection. They have secure ATMs, which require you to swipe your card to gain entry after hours.