Bank of America

Came in first thing in the morning to do a wire transfer. Opening manager wasn’t willing to do it had to wait 30 mins until another staff member came in and did it. Manager just say behind the glass at her desk. Definitely deserve the rating they have.

There are 13 windows and only 3 are open, on a Saturday there should be more open. I know there are ATM machines but some transactions cannot be done using them. It took over 30 minutes to cash a check. Stop being cheap and hire more tellers.

This place is always packed no matter when you go… whether you go on a weekday morning or a Friday evening. Yet they always seem understaffed. One or two windows open. They should have all five or six windows open for the amount of people they get. Are they going broke that they can afford it or what? I use the ATM for most basic withdrawal and deposit transactions, but I stop by when I need quarters to do my laundry at my apartment complex. I almost never do it because it’s always so packed, so even though I have a bank, I find myself having to beg cashiers for change or sneak into laundromats to change $ 5 – 10 bills (they don’t like you doing that unless you’re washing there). Today I decided to just wait in line at this bank and figured I can kill time by writing a well deserved review. The line has only advanced two people since I started. The line is always at least 8 people long when I get here, and it seems like each person always has a situation that takes at least 5 – 10 minutes each. If they know they’re serving a community that is not tech savvy and needs more time to understand each transaction, they really should have at least five tellers on duty at all times!

I had to remove a self imposed «Freeze» on two accounts and the person helping me, Jessica, was outstanding ! I did have to wait with her while she called the appropriate in-​house department, but her willingness to walk me through the necessary steps, and explain where needed was appreciated. Thank You Jessica. I will look forward to asking for her should I need in person customer assistance. I will however echo other reviews on wait time for the tellers.

an atm error on a holiday turned into a 200 claim i lost crazy retards this happens with this bank more than u think

Don’t come to this bank unless you ready to wait for more than 30mins in line. This is the slowest branch I been to. The tellers just stand around talking to each other. Just came to cash a check. With only 2 windows open and 10 employees. This is ridiculous. WORST BANK OF AMERICA avoid. go the the branch on Olympic and Soto

Worst bank ever. 30 people in line, 10 workers and only 2 windows open. That’s so ridiculous. Don’t go there unless you want to wait in line for 30 mins

Don’t go here, unless you like waiting in a long line. I’ve had faster service at DMV. I had the mishap to do business here. The line was just about out the rear door, and yes, only TWO tellers. I complained, and I got the sense they didn’t care. I asked people in line, and they said that it’s always like this. How sad that B of A would purposely treat their clients like this. Especially when these are the clients that pay the most to bank with them. My suggestion to them; be vocal, and bank elswere. Bank of America may take note and change their ways.

This is my first 1 star review ever and that bank of America branch earned it. I’m not a Bank of America costumer I just did a favor for a friend and went to deposit a check for him. There were about 30 people in that line and only 2 clerks to handle it. I stood there for 30 minutes!!! That is redicules. And all that time there were 3 other clerks thar chatted with each other and ignore the long line. The sad thing is that the local people in that area had to suffer that poor service. I’m sure that bank of America treat their Beverly Hills costumers differently. I’m so glad I’m not banking with them and I feel sorry for those who does.
My friend owes me big time for that favor. I will never ever go to that place again

Under staff. The bank tellers take their time like if there isn’t enough people in line to be helped. Horrible never going back at all!

I called in because I made a deposit at the 2305 East Cesar E Chavez Avenue, Los Angeles, CA 90 033, to make at deposit before my the day had ended, which the following day I still got a fee, there are no signs posted that you must make it before 8pm any where on that atm (Which I still have pictures of on my phone). So I called in to get it taken off of my account, both people refuse, because it applied correctly according to them. Both were extremely rude, and talked over me, just seemed like they didn’t care at all, The Manager would not address my concerns at all, all he did was point be back to the terms of my account, which I pointed out to him the technology did not exist when I opened the account so they were not in my terms. he just still refused and said there online, like anyone has time to go look at every page of the online website, he did not once show any empathy and sounded like he was just having a over all bad day.
Do not do business with at all

If I could give negative stars… This branch would receive a million!!! It’s too slow!!! Only 3 tellers are available and there are about 13 people in front of me and 4 behind me!!! Tellers are too slow!!! They don’t consider that people are always rushing!!! They try to make insignificant small talk. The associates are way too slow! There are 6 people waiting for them and only 2 associates available!!! This bank is big enough and popular enough to get more employees!!! Worst Bank of America I have been too in my 7 years of banking with them!!! :/

Very understaffed. The wait alone was an hour to speak with an associate. The teller line was long too!
Associates see that it’s busy and customers are waiting but if a frequent customer walks in, they’ll stop what they’re doing and walk over to chat for a few seconds. I would have appreciated if they would’ve been more considerate and given a nod or simple hand gesture from their seat.
Save yourself the time and make the drive to another branch.

While the tellers are friendly and parking abundant, this BoA is the pits! Come on BoA, don’t you rip off enough people to upgrade this piece of junk branch. There are two ATM located outside, one of which was made for Andre the Giant. No one uses this ATM because its impossible to reach. So imagine, a crowed Cesar Chavez Avenue plus a crowd for ONE ATM! OMG!
The service inside is worse. I walked in mid afternoon and the line was 15 people deep-​no. I asked a branch servant where the ATM was and he directed me outside to the two ATMs. Listen, jerk. The next time I ask you nicely it would be appreciated if you made contact and realized not you or me or anyone in this community is ANDRE THE GIANT!

As a small business owner, I’ve relied on the this bank for all my business needs but I’ve had to deal with slow, inconsiderate and unorganized customer service. I am paying to get an enhanced business owner experience, and I have voiced my opinions the slow paced service (even after giving them notice of being in a rush), but you will still get the unprofessional treatment.
Don’t get me wrong, the tellers will smile and ask how’s your day, but when you got places to go and people to meet, it’s best to just skip this place and chatter and go somewhere where your time is valued.

From outside, I would have not thought much of this branch, but it was very clean and had friendly tellers.
There are 15 teller windows and the standard business teller area. While I was here, there were only 4 windows open and I was 5^th in line. A line quickly extended behind me. This branch seems to operate at the normal flow of BofA branches… slow, but again, at least they were friendly.
Located in the Boyle Heights area of East Los Angeles, the majority of its clientele is Spanish speaking, but all tellers are fluent bilingual.
Parking is available behind the bank and is free for BofA customers, otherwise, metered parking is available curbside.