Bank of America

It’s as if the phone doesn’t exist. I have so many problems with BOA it’s getting ridiculous. The service is absolutely horrible.

Cant even count how many times I tried calling to get info on a loan. Do they not know how to answer phones? Lost my business that quick.

Was pre approved for a credit line when opening an account. My debit card came in the mail, was still waiting on the credit card. Finally i logged into my online bank to see what was taking so long, and got a message saying to call immediately due to suspected fraudulent charges (god forbid they call me right?). So i call and there was $ 1000 in fraudulent charges on the card before I had even recieved it. When I asked how this happened when I never recieved or activated the card, I was told the card did not even get activated! This was a chipped «secured» card, and somehow was intercepted and used without being authorized. Security fail bigtime. Thanks BOA! My suggestion is to take your business eleswhere.

They don’t answer the phone. I’ve tried multiple times over the past 2 hours. Pretty pathetic.

After waiting a long time to put my safe deposit box back I tell Annie (which i think is the manager) «you guys need more staff», she responds «That’s all we got».
That’s a great response to your platinum customers Bank of America! Shame on you.

I’m a costumer here for about 3.5 years and I am very satisfied with all the services. All the staffs are very helpful and kind, specially Persian staffs are very very helpful because I can communicate with them in Farsi language easily. Atefeh is the nice woman in business office that she helps much. I just use this branch and always I’m happy and relax there.

I don’t understand why do the employees in here aren’t able to answer my bank related questions!
Educate your employees please.

I became a customer of BOA in 2002 upon moving to California. Since then I have moved my accounts to Chase and Fidelity except for a small checking and savings account. The following story reaffirms this decision:
Two days ago Saturday I needed to tip someone in cash. I went to an ATM and it said I was an unauthorized user. I walked to another ATM and got the same error. I called BOA and was eventually transferred to the ATM department.
The ATM department could only tell me that my card was closed, likely due to fraud, but could explain why. He said I will need go to my branch. he then started asking me to validate transactions and I asked «will this help get my card activated today?» he said «no» and I hung up since clearly I had not been clear enough (I had been clear enough) that I needed cash, was embarrassed and did not have time to talk on the phone.
Went into this branch today and they gave me a temporary card. They said it was «likely» due to a mass breach, but could tell me when it was closed or anything. She then had the balls to ask me if I was interested in a Bank of America VISA card. My politeness almost ceased there, but I decided to just keep my smile taped on.
Oh, BOA.

I met up with BoA’s small business banker Atefeh and I was seriously impressed by how clearly she set everything up. I’m doing a relatively small upstart with some friends, I didn’t really know where I was going in terms of financing, so I figured I would pop my head in a bank and try getting an idea of where to start. Without even having to ask she got right down to business and set up a financial timeline for me and explained all the different financing options I had, weighing the pros and cons and giving her opinions of all the options. She also very clearly explained the different products available for POS and payroll without being pushy at all. It was so much more hands on and personalized than I expected, she was just great and I really hope to see more of her in the future.
Honestly, the only reason I’m not giving a full 5 stars was due to the general customer service of the rest of the BoA. One of the employees I saw on the way out was rude, and when I first arrived there was no one there to guide me, so I had to wait through a massive and slow (15 min) line to get to a banker, who told me in 5 seconds where to go. Wasted time is never fun.

Auto Loan Experience: Not sure why I ever opened a BOA account again. I had nothing but problems the first time I guess I tried to give them a second chance. I recently went in to cash a business check and asked an associate to verify the website info about auto loans was correct saying they don’t do auto loans with independent dealers. I ended up speaking with a guy named Alex T., I asked him directly your website says you don’t work with independent dealers why? He immediately told me the website was wrong and he just a loan last week. I asked are you sure? Your website says no. He said trust me, I’m sure, I guarantee you. Please do your loan through me. The loan was for a friend, I sent her in and she texted me she was very unhappy and said Alex T was extremely unprofessional in many ways and was thinking about filing a complaint. I said his professionalism is irrelevant most of these guys are clowns as long as he gets your loan done forget about it. After 3 days of wasted time and a wasted credit inquiry Alex T. came back and said oh I guess we don’t work with independent dealers. The problem I had with BOA before is it seemed all of their employees seemed clueless. This guy Alex said he was in charge of «auto loans» your in charge of auto loans and you don’t know what you can lend on and you can’t? I switched to Chase and have never been happier.

Definitely fast & friendly service

The lady helped me as soon as I got there and she was very nice. The line was short and they moved very quickly. A man named George helped me and I rarely write reviews but he was very helpful. He was friendly and usually bank of America is not my favorite with customer service, but he was so it is nice to appreciate the courtesy when you do get it. I will go back and I don’t know why this bank doesn’t have better ratings.

Merchant teller is busy chatting and giggling despite the long line. And she’s always that wasy every time i come here. There was at least 10 in line on the general banking., I decided to go there and i still got faster, when i left she was still with yhe same guest telling the story of her life. Merchant window has poor and slow service.

Sucks!
Some of the people who work at this BoA have really bad attitudes, like i tried to withdraw money from my account to pay for my rent, it was declined once, and I asked them to try that again with another amount, the lady who works there just like «it’s declined, and I’m not going to try that again cause it’s going to decline again!.» Then I went to another BoA and withdraw money with the other amount, and it worked, so I’m feeling like not going to this Bank of America any more. It sucks

I am extremely furious with one of the associates here– Karen. I ordered foreign currency for my trip a couple of months ago and instead they gave me foreign checks… um sorry, what am I supposed to do with these?
Not to mention they gave me a $ 50 fine which I had to take care of too.
I came back and talked to the associate who put this order through, she said she would take care of reimbursing meTwo months later– no money in my account. The dummy sent it off to collections. I come back, try to sort things out and luckily Suzanne helped me out and long story short, was back to square one. The foreign checks had to come back to me and she said to go to a bank branch and tell them to send it to foreign transit. No one understood me and told me to go back to Suzanne and apparently she is not here on the day they said she would be here to help me. (Suzanne, not your fault– if anything you have been the only helpful person this whole process)
I am so fed up– all I wanted was foreign money for my trip and it has turned into a nightmare. Several hours (over 7) have been wasted on this fiasco which is more than the face values of the checks. I have lost so much money and time because this has taken away my time from doing productive work.
Thieves if you ask me. Karen, thank you for costing me several hundred dollars. I am not one to put names on Unilocal but in all honesty you put me through hell on this one.
You guys can forget about me taking a loan in the future– and I will be sure to report this case to corporate.

Came here Saturday morning at 9:30 because the one closer to my place doesn’t open till 10 on Saturdays. Super slow service if you have to see a banker. I will probably only come back for the ATM from now (convenient location right off the Santa Monica exit off the 405)

Caution before opening an account:
They charge an online FEE of 3 Dollars –each time– for a Bank of America account holder in good standing to make a 3-​day ACH transfer of money to another domestic institution regardless of size! i.e.: B of A to Citibank, or B of A to Wells Fargo. Most other banking institutions allow free ACH transfers – go and check! I am not talking immediate money wires here which most institutions always charge – I am talking a charge for just a 3-​day domestic ACH. Interestingly, they do not charge for ACH money transfers INTO the bank at any time.
Had I known this I would have never opened an account here – they trap your money in! I can’t wait to close this account.
And: If these are the FEES that they charge for a simple common ACH, can you imagine what their other fees are?
—
From their website on the transfer page:
Delivery speed * Learn more about your delivery speed types, fees and limits:
Delivery within 3 business days: $ 3 fee, ACH transfer
8 PM ET cutoff time. What is an ACH?
Delivery on Next business day: $ 10 fee, ACH Transfer
8 PM ET cutoff time. What is an ACH?

This branch is ran by a bunch of unfriendly folks. They don’t greet or smile at their customers. Compare your experience with Wells Fargo or Chase and your customer service experience would be world’s apart. Skip this branch is you can…

I come here strictly for the ATM.
The location is pretty bad seeing as how traffic is always congested… especially around rush hour traffic since everyone’s trying to jump on the 405.
I’ve never been inside so I don’t have those weird horror stories.
Parking is plentiful so you’re in and out real quick.

Hello oh bank o mine.
I have a like/​hate relationship with BOA. Upon the suggestion of a BOA associate from this location I opened a CD but I was not told that bc I opened a CD in southern california and all my other accounts of from northern california, my money would be considered separated. This issue caused me to be penalized a fee of $ 25 every month for not meeting the minimum because all my money was in this CD. I talked to six online associates over the course of four months before stomping back down to this location on my day off and got someone to finally fixed this issue and waived my account of these ridiculous fees. Seriously ridiculous– if those fees had continued, opening that CD would have cost me $ 300 in fees for the gain of $ 45.
However, despite that fub, the associates at this location are polite and helpful. There is a parking lot for BOA customers in the back.