Bank of America

Okay to begin with, this a very busy location and compare to other banks it has the most tellers… but the traffic is constant. I mean.duh.it’s in the jewelry center. Constant business deposit and people cashing their check. Yes you’ll wait in line for a long time but most people don’t get that they can deposit their checks and withdraw 20 $ from an ATM!!! Stop going to a teller to withdraw $ 20. Or when people go up to a teller and complain about the long lines but want to make a deposit and they aren’t ready by the time they get to a teller. It’s like you complained about waiting forever but you don’t even have the deposit slip ready. A perfect reason of why it takes so long. Because people are ready!!!

I don’t recommend Bank of America any one very slow you need 45 minute to make deposit

Just a bad bank. There is like 13 windows and only two or three are ever open! Line is always super long! Staff is fine in general. I’m moving to chase. Writing this as I have been waiting for 25min.

This Bank of America is really just good for ATMs outside and inside. The teller people are helpful buuuut there are usually very long lines here. The ATMs however are usually not so bad. The interior gives you the sense that its fast pace work because its a big bank but then you are directed to the lines which will have you waiting for a while.
Outside they do have security and the ATMs outside seem clean and safe so I come here only for that.
I think the bank needs additional staff in other places as oppose to the people helping outside of the bank tellers. I will still be back for sure since it is useful to me and conveniently by my job.

If you come here don’t bother parking in the building. This branch doesn’t even validate! If you come to make a simple deposit or withdrawal it’ll cost you a minimum of 8 bucks just to do business with this bank! Not coming back here again.

WARNING!!! WARNING!!! WARNING!!!
I withdrew money from the ATM machine and I didn’t get my money!!!
I went inside and I they said they can do for me is call their service department!!!
I don’t know about you but I hate knowing that they can’t do anything about it immediately… this is the first time an ATM machine has ever done that to me.

This is seriously the worst Bank of America branch. My business is in the same building as this branch but I still opened all my accounts from a branch near my home. This branch has the slowest service ever and they are lazy. I went in yesterday to send a wire transfer and I was told that the wiring system is down and it can only be done the next day, and again today I came in to send the transfer (came to this branch instead the one near my home because I was getting late for work) and I was told that the system is still down in all of United States, so I called the branch near my home, I was told that the systems are fine and they can do the transfer. When I started getting upset at the banker, another banker came and said that the system came up again and they can do the transfer now. MAGIC!!!

Service is friendly but sloppy. They said they were closing an account of mine but did not in fact close it. Also, the atm ate my checks and it took 10 days to get my money back so be careful depositing your cash and checks.
Update. Charged me for something I did not ask for. Will be switching banks and closing accounts. VERY disappointed.

I don’t bank with bofa, but I have a credit card through them, so I occasionally walk in to pay it off. the staff is prompt and to the point.

Overall, I think Bank of America has great customer service. Here, the service is so slow and the ATMs are always crowded and you have to wait out on the street, which in downtown, is very crowded. There’s only 2 more ATMs inside (maybe it’s one). On top of that, the ones outside have been breaking down lately and it ate my card twice! It should not take a bank over a week to fix an ATM. They could also use more ATMs.

This bank, more often than not, has long lines & long wait times. Sometimes there’s this really long line with only 3 of their windows open for transaction. It could get annoying and people get impatient waiting in line.
However, the staff here are friendly and I guess to me their friendliness somewhat compensates the long long wait.
I still think they should do something about the wait time.

This bank really has it together!
Upon the walk in, you are greeted with the small army of police guarding the front perimeter; 1 guard per window, and 1 guard who opens the door for you. Once you’re inside, you are welcomed to an actual bank! You know, with people working in it! Not like most banks that cleaned out half their staff so that all you see are a sea of empty desks and 2 people working at the cashier. This one isn’t sad at all. This one is bustling with business! It’s like the 60s in there man!
Now yes the line was long, but it was Friday. I didn’t moan over waiting in line for 15 minutes. Instead I just gazed outside at the active life in Pershing Square with some musical accompaniment from my iPod. I didn’t even need a book to kill the time. That view is all you really need to calm down while waiting in a typically sizable line for any given Friday.
The staff were excellent. I left my bank card in the car a few blocks back, but the cashier didn’t skip a beat. We went through very easy security procedures that took all of maybe a minute, and then we were back on course. Quick deposit — In and Out. Hell I kinda wanted to stay and relax in the chairs so I could gaze though those big, lively windows a little while longer… but I had to move my car.