Bank of America

I looked up this location on Unilocal because I was in the area and had to cash the money order. The location itself is not hard to find, Google Map takes you right to location but finding a parking can be little tough. I parked on the streets next to CVS and walked to the bank from there.
Its a pretty big branch and it is kept neat and clean. There is a really nice seating area and the couches are pretty comfortable. My fellow Unilocalers mentioned that since it is a big branch one would assume to have more than couple tellers, I had to stand in a line for at least 10 minutes and behind the desk there were two tellers and two other people who were just chatting. If one was to go to Walmart or any other grocery store and if the manger or any other check out personnel sees a line being formed they would automatically call someone for help but that was not the case at this bank location. However, the teller who helped me was nice and made small talk with me.

I come to the bank on rare occasions; one to make a cashier’s check or if I don’t have my debit card. I come here frequently about once or twice a week. This is a big branch which raises an eyebrow why they only have two tellers. Most of the time, the lines are very frustrating because of the shortage they have. Since this is a big banking center and busy because of its location I don’t understand why they don’t have more tellers. In addition, some of the tellers aren’t too friendly. You get that warm welcome like at other banking institutions. I’ve also had to call on before of my doctor and no one, no one ever answers the phone. I have to call their regional manager because I used to work there and I have number to let her know about the situation.

The agents DO NOT know what they are doing. I went there to ask a simple question and was given false information. A few hours later, my checking account balance was negative and I could not use my debit card anymore while my credit card was still messed up. I had to go back there twice to fix that problem. What is the point of having those people advising you if they are going to tell you something that is completely bs?

I came here to wire money for a refinancing statement. This Asian male banker helped me with it but he started questioning me about my refinance rates, etc and recommended that I speak to one of the BOA mortgage brokers. I kindly declined. But what really frustrated me was that I was somehow placed on this mortgage broker’s e-​mail list, which I did not consent to. A few days later, I started receiving SPAM mail from this broker. I also believe that I was overcharged for my wire transfer fee because the bank teller told me $ 25, but the banker charged me $ 30 instead. Not a big deal but don’t quote people with conflicting numbers.

I’m writing in regards to the answering machine when you try to call BOF. I think this is the only time I have ever been so frustrated with trying to get through to customer service that I ever yelled at a machine. How many times does it take for the machine to finally figure out u want to speak to someone in customer service? Then when u think it will finally put you through you now have 4 options but even if you know the number to push, you can’t push it until she actually says the number. The person who decided what should be put on the answering machine should be fired.

Crazy line take your head set
I wish i could tell you the wait was 5 minute but it was longer
I was pretty annoyed bc the guy in fromt of me was on the phone
The lady teller was nice her smile made my day plus she gave me hand sanitizer :)
Most people at bank and not so friendly i forgot her name
Maybe cindy?
Anyhow thank you bank of america !

It not a question of if Bank Of America will screw you. it is a question of when Bank Of America will screw you!

It’s a Bank of America, folks. This is really one of the major branches, so the people have a lot of experience and they offer all the services they have, which is nice. More importantly, there is free one-​hour parking if you validate for the underground parking garage, accessible via Le Conte. The front has a bunch of small desks where the individual account details can be dealt with. Then in the back is the usual line and counter. I’ve found them to be helpful, although at peak hours, the line can get pretty long.

Good location! I’ve never had to wait too incredibly long, staff has always been pleasant. It’s a very nice branch, but parking is expensive if you park in their garage, although it is very close to Ralph’s *cough*. Plenty of ATM’s outside and a few inside.

The branch is convenient to my new work and overall the people are nice. The guy who greeted me when I walked in was friendly and helpful. However, the teller girl was rude and bossy to the other coworkers. Even the man in line in front of me said, «geez, she is miserable.» So if you go to this branch don’t have Linza help you– rude!

Among some other frustrations, I just got a $ 15+ «foreign transaction fee» for a single usage my credit card in Hong Kong. No warning given, they just slap you with it and most people probably wouldn’t even notice.
I’ve had other bank accounts and credit cards and I haven’t seen such an outrageous fee before.
It seems like they constantly trying to get you so you have to keep your guard up.

For the zen master, coming here is an exercise in patience.
I came in to make a deposit and a withdrawal.
First off I should have parked over at Ralph’s or target because the parking lot isn’t a labyrinth of underground tunnels that is reminiscent of the Cold War.
About four stories down is when the actual visitor parking begins after all of the reserve spaces handicapped spots and just places you can’t park in the parking lot are past.
Made it through the maze up to the elevators and into the bank.
No line at the counter, save the one person who asked for a banker and said «I am not happy with you.»
It took me 35 minutes to make one deposit and one withdrawal from the teller a very nice lady who looked and acted remarkably like a female version of Milton from office space, and Susan Boyle.
Just a tip, if you want to get a certified check at this bank it’s going to cost you $ 10!
But I guess sometimes you bite the bullet and do what needs to be done. I am already considering other options for banking just because having to present my passport sign a piece of paper write down my drivers license number and initial something else seems a bit excessive for just making one deposit and one withdrawal from a business account.
I give this place one star plus one extra star just because it’s down the block from my office. But I am starting to seriously think about walking just a little bit farther for better business banking options.

This place allows me to get the job done during my lunch breaks. I just make a quick 5 minutes walk from campus/​RR hospital. There’s almost never a line when I go here for the ATM or interact with the bank teller. The staff that I have interacted with are courteous and gets the job done quickly and accurately. There are 4 ATMs in the front and one more inside the bank. I prefer to go to the ATM inside the bank because people don’t really know it’s there so it’s rare that there’s a wait for this machine.

Caution before opening an account:
They charge an online FEE of 3 Dollars –each time– for a Bank of America account holder in good standing to make a 3-​day ACH transfer of money to another domestic institution regardless of size! i.e.: B of A to Citibank, or B of A to Wells Fargo. Most other banking institutions allow free ACH transfers – go and check! I am not talking immediate money wires here which most institutions always charge – I am talking a charge for just a 3-​day domestic ACH. Interestingly, they do not charge for ACH money transfers INTO the bank at any time.
Had I known this I would have never opened an account here – they trap your money in! I can’t wait to close this account.
And: If these are the FEES that they charge for a simple common ACH, can you imagine what their other fees are?
—
From their website on the transfer page:
Delivery speed * Learn more about your delivery speed types, fees and limits:
Delivery within 3 business days: $ 3 fee, ACH transfer
8 PM ET cutoff time. What is an ACH?
Delivery on Next business day: $ 10 fee, ACH Transfer
8 PM ET cutoff time. What is an ACH?

Parking is a major problem!!! Bank itself is ok. Nothing special. 2 ATM machines to help with the traffic of people.

Large Bank very few tellers. Long lines tellers standing around chatting while the line backs up. see the pics. This branch is terrible. Parking is good. Tellers can not validate the parking ticket until the transaction is complete. This is typical why banks have such a bad reputation. The bankers are robots and can not think of what is the right thing to do. B of A is also the worst compared to other banks.

Worst bank policies!

is there anybody really working there? eek, methinks not.
if you make a request or inquiry of any sort, they’ll ask you for your name and phone number (basically pretend to take your info), and then you can expect to not get any follow-​up.

What an impersonal bank in every way. This review isn’t just for this branch only, but the whole Bank of America System. B of A fees me on everything. There is literally no one to talk to to get the fees removed. When you go into the branch, they tell you to call an 800 number. Then I wait for a year on hold until some surly cubicle dweller tells you they are «so sorry, but can’t reverse the fee.»
Why do they even have people in the branch if they can’t do anything? Why do they have people in their call centers if they won’t help you? B of A fees you on everything and literally there is no one to talk to. Did I mention that service stinks?
I don’t know how they can remain in business. I’ve gone to other banks and they have such better customer service. I’ll start banking elsewhere.

There is really no reason to review a bank, unless your experience at a particular bank was exceptionally good or unbelieveably bad. In my case, it was the latter.
We got a deposit check back from the property manager and so I walked in to this branch with my roommate to cash/​deposit the check. Walked up to the counter and was told that they could not accept the check because of some technicality about endorsing signatures that I had never heard of and didn’t quite understand. The teller could not have been less interested in my situation and when I asked her to clarify, her response was basically «I’m not gonna do that».
Fine, on to the manager then. He told us the same thing and explained the situaton a little better. It had to do with the teller taking on liability by accepting this sort if check and basically, thus particular teller didn’t want to. Instead of trying to help us, the manager suggested that we deposit the check through the ATM where it might be returned or TRY ANOTHER BRANCH. WTF?
We needed to deposit the check so we tried the branch on Wilshire and there were absolutely no problems. The teller here took the check and deposited it, no questions asked.
I think I’ll just bypass this branch in the future and bank at a location that knows how to take care of its customers.