Bank Of America

Dear branch manager… If you don’t hire more staff for Friday or schedule more tellers. There is no need for the average wait time per person is 10 plus minutes. Get it together please.

If I could give no stars I would. I walk in, there is 11 people on line, and 4 empty teller windows. I think it’s bad that banks are reacting to online banking like this. Keeping staffing to a minimum so they don’t «go over payroll» instead of providing customer service to those that need a teller. Well not bad though, 5 people have been taken care of since I pulled out my phone, opened Unilocal,checked in and then types this review. But we are at a stand still now :(

Worst bank ever terrible service and even lost my change deposit and making up some excuse for it! Then giving me a sub par credit for it. This bank has no integrity.

With the line stretching nearly to the door, what is the point of having 3 «hospitality» associates and only 2 teller windows open? That seems like a poor allocation or resources to me.

Another bad review for this place. In 5 minutes, one of 10 customers from the line has been called and there are 9 more in front of me. I guess they feel it because 2 more just got called from the line. The service here is terrible and I believe if you have an account with B of A, that you use any other branch but this one

I’m writing this review on behalf of my mom. My mom has been cashing her checks at this branch for about a year now.
She’s always received top notch personalized customer service until yesterday (Monday ⁴⁄₂₇) Mr. Felipe Aleman (bald, a bit on the heavy side, and has a very very bad attitude) refused to cash her check she received at work because she didn’t have an account with B OF A or some BS but strangely enough he saw that her employer had the funds in their account and she had a history of cashing her work checks there. He didn’t really give my mom a reason why he wouldn’t cash her check but made it sound like he was willing to if she opened an account. So, my mom took the check and we went to another branch and the whole transaction was seamless.
I will make sure management and corporate know what kind of service Mr. F Alleman is providing.

Slow service! This branch has the capacity to service 10 customers at a time but only choose to have two tellers available.
Hate coming here but I have too, I’m glad I ditched my account with them back in 1998!

I’ve banked with B of A since 1994. Relocated to this area in 2001. This was the nearest branch to me. Back then customer service was great. Supportive staff and management servicing the community.
NOW? They have the worst manager ever, Philip, and it’s reflected in the staff. I avoid going into the branch, but when I need to go inside the Teller wait is long, Business Line doesn’t move faster, like it used to. I hate to say it but the Branch is very «unprofessional». When I asked to speak to the manager after my third incident in the branch, he refused to even come out of his office.
The only standout is Trayvion. He’s the only one who seems to care about creating relationship with their customers. To be fair, there are still a couple employees there who were more professional under the other female manager, so I have to believe the arrogance and lack of care for customers and their accounts, trickles down from the rude and arrogant manager Philip.
I will drive the extra miles to another Branch. With a number of accounts, including Business and Merrill Lynch, I don’t feel I deserve to be treated so unprofessional and
without regard. It was a huge mistake to change managers here. The community suffers and so will their business.
It’s a shame to have to go outside of your community to Bank. Bank of America deserves better and so do their customers. Don’t waste your time at this Branch.

I went to this bank to send out a wire. The representative said it would clear the next day. It took four days which put me in a bind. The end result was really bad. I ended up paying $ 600 in additional fees from the recipient and other things have happened. Lines are always super long at any branch. I wouldn’t bank with Bank of America again. Going to close my account. Their customer service at other branches as well aren’t that great. It’s always super busy. Their fees are annoying. I’m glad I don’t have any problems with my main bank… Chase.

Wow only three tellers during Christmas time and on payday Friday… Can we say dumb! But from a place where they lose deposits and let a non family member grown man add their name to a 13 yr olds savings account anything is possible. Merry Christmas BOA… Now I know why b stands for perra.

This is a busy branch. Sure you may have to wait but it’s within reason.
Folks here helped us get our passport from our lock box after hours. I appreciate their help and commitment to delight their customers.